voice-of-customer-miner — Claude Code skill: how to install
Mines public customer feedback from review platforms, app stores, and forums to uncover unmet needs and competitor gaps before running user interviews.
npx skills add deanpeters/Product-Manager-Skills --skill voice-of-customer-miner -a claude-codeWhat voice-of-customer-miner does
This skill sweeps public feedback across review platforms like G2 or Capterra, mobile app stores, Reddit, and practitioner forums. Instead of tallying feature requests, it clusters findings around underlying needs using short verbatims paired with URLs. It also tracks channel bias: app store reviews skew toward update frustrations, while vendor communities lean defensive.
Runs follow an investigation protocol. The agent spends at most 3 questions clarifying the target product, the underlying decision, and any specific focus area. Then it builds a search plan and delivers a structured snapshot with need themes, competitor vulnerabilities, and switching triggers. Each session takes around 20 to 35 minutes.
All findings arrive as hypotheses for customer interviews rather than definitive truths. The workflow fails on early-stage projects or niche enterprise software that lack an open web footprint, simply because there are no public discussions to evaluate.
What it helps with
- pull direct customer quotes for sales battle cards
- identify competitor vulnerabilities from public reviews
- seed discovery interviews with evidence-backed hypotheses
- pinpoint why users switch away from rival tools
Example prompts for the agent
- Mine public customer reviews for [Competitor A] focusing on onboarding to guide our migration feature.
- Run a customer voice sweep on forum complaints for our segment before we draft discovery interview questions.
How to install voice-of-customer-miner
1Skills CLI (Vercel)
npx skills add deanpeters/Product-Manager-Skills --skill voice-of-customer-miner -a claude-code2Manually: put the files in place
~/.claude/skills/voice-of-customer-miner/SKILL.mdCopy the whole skill folder; for one project use .claude/skills/voice-of-customer-miner/
1Skills CLI (Vercel)
npx skills add deanpeters/Product-Manager-Skills --skill voice-of-customer-miner -a codex2Manually: put the files in place
.agents/skills/voice-of-customer-miner/SKILL.mdFor all projects use ~/.agents/skills/
1Skills CLI (Vercel)
npx skills add deanpeters/Product-Manager-Skills --skill voice-of-customer-miner -a cursor2Manually: put the files in place
.cursor/skills/voice-of-customer-miner/SKILL.mdCursor also reads .agents/skills/ and .claude/skills/
1GitHub CLI
gh skill install deanpeters/Product-Manager-Skills voice-of-customer-miner2Manually: put the files in place
.github/skills/voice-of-customer-miner/SKILL.md1Skills CLI (Vercel)
npx skills add deanpeters/Product-Manager-Skills --skill voice-of-customer-miner -a gemini-cli2Platform CLI
gemini skills install https://github.com/deanpeters/Product-Manager-Skills --path skills/voice-of-customer-minerManually: put the files in place
.devin/skills/voice-of-customer-miner/SKILL.mdThe legacy .windsurf/skills/ path still works
Skills CLI (Vercel)
npx skills add deanpeters/Product-Manager-Skills --skill voice-of-customer-miner -a opencodeClaude.ai
Zip the folder and upload it in Settings → Capabilities → Skills
Step by step, with commands for each platform: How to install skills in Claude Code: five ways
Questions about voice-of-customer-miner
How do I install voice-of-customer-miner in Claude Code?
Run npx skills add deanpeters/Product-Manager-Skills --skill voice-of-customer-miner -a claude-code.
What does voice-of-customer-miner do?
It sweeps public reviews, app stores, and forums to extract customer quotes, group unmet needs, and highlight competitor weaknesses.
When should this skill be skipped?
Avoid it when researching niche enterprise tools or early-stage startups without an open web footprint, or whenever statistical confidence is required instead of qualitative patterns.
