Yeti— player complaints: 27 in English

Casino fraud and Terms and Conditions of Yeti Casino does not indicate that SA Green ID book is not verification. When depositing into Yeti Casino they don't need to verify any documents. But when it came to paying out. They requested verification, which I sent. Then had to resend more documents, then requested more documents, and then as far as to ask a birth certificate from me- I'm 42.. seriously? Then a selfie? They kept prolonging my withdrawal and the withdrawal stayed on pending. Please have yourself a look at my profile. I played out all the funds, cause I was not planning on letting them hold me or my money ransom [EDIT]. Please look at my game play and transactions, and you will notice that at one point I won more than 60000ZAR. So I could have made a withdrawal of that too, but didn't. Cause yeti Casino would never pay it out. They ONLY happy when there is deposits... As said before no verification for that needed? Surely the site should inform South Africans that they can't deposit of they only have a green I'd barcoded book? But they don't. Cause then they just keep taking money and ensure to always have excuses not to pay out at all.

Dear thePogg.com on 19/03/2021 I deposited €2.490.00 to Yeti Casino. I have always only played with my money and never accepted any of their bonuses. also, my account had been fully verified prior to this, a few months back.After playing live roulette table my total winnings were just over €27k. I was told I could only withdraw €5k per transaction.The same night I requested a withdrawal of €5k back to my card which I used to deposit. ( already verified, they already had photos of my card's front and back page ) to my surprise, they refused to process my withdrawal and told me I would have to show where my funds were obtained.I was on the phone with their customer service on multiple occasions. they sent me an EDD verification form which I printed out , filled it up and signed it and sent it back to them along with my Payslip showing my weekly income and source of my funds. then they requested photos of my other card which I had used just once in the past, I sent them the photos of that card as well.After sending everything they requested, several phone calls, emails and live support conversations , they were still holding my withdrawal. by 20/03/2021 they had all documents they requested.I joined the yeti casino based on your review, I thought this was a place I could trust. I was beyond confused to experience such unprofessionalism and unfairness!please note that my bets per spin were in THOUSANDS mainly spread across the Tier section on numbers 5,10,23,8,30,11,36,13. the winning outcome was always in thousands.I was in shock and disbelief !!! first they refused to pay out my lawfully obtained winnings when my account and my cards were fully verified and I had sent them every single documents they requested including my weekly payslip showing the place of my work and my income.now they completely refused to pay out my winnings during the game !!!I phones and emailed customer service, requested my game logs and the explanation to what could have caused this. I was asked to wait until they contact the game provider, today they sent me an email containing a file of a game I have never played before, saying these are the game logs !!! I phoned them immediately then I was told it's a mistake and indeed this is not my game.at this stage it's very clear what they are trying to do ! with over 10 years of gambling experience in both land based and online casinos, I have never been treated this unfairly before. I have told I will use all legal actions against them unless they settle this down immediately.going public on thepogg.com is the first step which I hope will be sufficient for them to do the right thing !Kind regards

Yeticasino got my complaint about round played in Tome of Madness slot. Game did again same cheat and skipped effects that should be activated in different situations in round. I had luck and I recorded gameplay when this round came. I send log and Youtube-link to Yeti and told that Play'n GO usually lies these investigations. That happened this time too. When requesting proves how they did decisions about round against instructions were normal operation i got answer where told that "checked twice, result ok"... Not that what I asked... "HOW!?" I understand that it is hard to prove things different how they were recorded earlier... SO, they decided put proveless lies to players fault and closed account to Yeticasino. Believe or not.. that was SEVENTH account removal and next prove for upcoming round is FIRST. Did you know that provider says how rounds go, not video or game log!!!!! Yeticasino told that they are not allowed to override decisions. [EDIT]

Good Day. My name is [EDIT]. Made a deposit to Yeti Casino/. Played for about 4 hours. Won about 400 euros. Blocked account, asked for documents. The next day, they blocked my account because the country was excluded. In the rules, my country is not excluded - Ukraine. It is not on the list. This can be viewed on the website.. During the game and during deposits, there were no messages that I could not play. My account was simply blocked and all winnings were canceled.My account  registered by this email - [EDIT].I did not use any VPN or other services. Thank you ave at least the age of 18.Players who reside in the Afghanistan, Albania, Algeria, Angola, Australia, Austria, Belgium, Bulgaria, Cambodia, Czech Republic, Ecuador, Estonia, France, Guyana, Hong Kong, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Kuwait, Lao, Latvia, Lithuania, Myanmar, Namibia, Netherlands, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Poland, Portugal, Romania, Russia, Singapore, Slovakia, South Korea, Spain, Switzerland, Sudan, Syria, Taiwan, Turkey, Uganda, USA, Yemen or Zimbabwe cannot register for an Account at Yeticasino.com.    

No live chat, no 24/7 service, and my 250 via interac has been cleared by my bank and is nowhere to be found, and Yeti claims ignorance

I used me and my partners shared debit card to deposit at casinos under this license. In this case Yeti casino. Prior to deposit I contacted the chat to confirm that this was okay which they told me it was as long as I could provide them with my partners ID and KYC-documents. I made deposits for 10200Sek and spent the night gambling and won 300004SEK I sent in the required documents, including my partners ID and proof that the card is used by both of us. I got back a document for my partner to sign, that stated that I was the one gambling and that I had the full rights to use the card. I sent the documents and later got a email saying they confiscated my winnings due to that my partner have a self exclusion. They say that they have to do this because dog the Swedish gambling law - I read the law and can not find any paragraph that state this in particular. Like I said. I asked more than once if it was okay to use the card prior to the deposit and got the answer that it should not be a problem. I even logged in to my account with BankID (Swedish ID verification) therefore I find myself entitled to the winnings aswell because it was me gambling - not my partner. If I lost the money and hadnt requested a withdrawal the casino would have been in a win-win situation. I have contacted the Swedish gambling regulation and awaiting their reply. I have documentes that proof everything.

HI. I started playing with £75 bonus money today 16th October 2018 which was given as a refund bonus. Firstly there were a few problems with this site. I was unable to play Danger High Voltage on a lap top last week when I had won a bonus it wouldn't select which bonus, so I had to log onto my phone to do this. Then this morning I tried to play on Genie Jackpots through my PC. Although you could increase the stake you couldn't lower it. SO I then tried Donuts game. Well I won a little bit then won £720 so now my balance as at 01:24 am Today was £847.57. I then went to look how much wagering I had completed to see 10% however every time I tried to hover over the terms and conditions tab the tab kept moving to the right on the screen so I just kept trying to click around this. You can clearly see this if you try!. Then I noticed all my money has vanished. I emailed them to me told the promotions department has cancelled my bonus as I needed to wager within 24 hours! I told them again what had happened and pointed out its 30 days wagering as per their website. They then issued me £75 saying I had forfeited the bonus and it would show me a pop up. Again I didn't and NO POPUP showed. I would not have forfeited a bonus once I had just won!. What sense does that make. I have emailed again asking for this to be resolved and no response. I am so unhappy I am VIP at a few casinos. And only joined this casino as I am already a member of their sister casino. Seems odd that it vanished as soon as I won. Then they lie and tell me I have to use it within 24 hours!. Then they add £75 back and now say I had 30 days! I want this bonus money back to continue my play. Please can you get involved for me. And advise me who I complaint to