Wildz 12,000€ Bonus Cancelled
Hi everyone,<br>
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I wanted to share my experience with Wildz Casino (Malta-licensed) to warn others and get advice.<br>
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<b>What happened:</b><br>
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On 10 April 2026, I deposited €30 and received a bonus. I played "Mental" and purchased a feature for €200. The game showed "Bet: €0.20" and "Feature Price: €200" separately. The system allowed it with no warning.<br>
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I won €13,000, completed all wagering requirements, and requested a withdrawal of €12,000. Wildz asked for documents, approved them, and customer service confirmed payment in 1-3 days. Instead of paying, they manually adjusted my account, returned only the €200, and confiscated the €12,000.<br>
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<b>The catch:</b><br>
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I have screenshots proving the original rule said <b>"5 EUR per spin."</b> The rule has since been changed to <b>"5 EUR per transaction."</b> They changed the rule after my complaint.<br>
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Customer service confirmed I breached Section 6 – the "per spin" rule.<br>
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I've already been through eCOGRA and the MGA. eCOGRA ruled against me, but their decision is non-binding. MGA sent me back to eCOGRA.<br>
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I'm now considering my next steps. Has anyone dealt with something similar? Any advice?<br>
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I have screenshots of everything. Happy to share more details if needed.<br>
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Thanks for reading.
