Tower.bet Casino - Player’s winnings have not been credited due to a software error.
The player from Rhineland-Palatinate encountered issues with faulty software that caused her bonus rounds in Book of Dead and Legacy of Dead to disappear. After several attempts to resolve the issue with rude support and identification of problematic rounds, the casino claimed the rounds had been canceled, resulting in her losing her winnings, despite previous experiences where winnings had been credited. We asked her for screenshots, round IDs, balance and game history, and the casino’s explanation to verify the disputed €150 and the affected €1 stakes. The complaint was then marked as resolved after she confirmed that the issue had been settled.The player from Rhineland-Palatinate encountered issues with faulty software that caused her bonus rounds in Book of Dead and Legacy of Dead to disappear. After several attempts to resolve the issue with rude support and identification of problematic rounds, the casino claimed the rounds had been canceled, resulting in her losing her winnings, despite previous experiences where winnings had been credited. We asked her for screenshots, round IDs, balance and game history, and the casino’s explanation to verify the disputed €150 and the affected €1 stakes. The complaint was then marked as resolved after she confirmed that the issue had been settled. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 27 Oct 2026 | Resolved : 29 Oct 2026Automatic translation:
