Spinia— player complaints: 84 in English

So. I got 30 freespins and won some money, several thousand. but since my withdrawlimit was 500NOK i went to withdraw that and played with the rest on high bet, just to have some fun. I knew i had withdrawn what i could and was planned to just play and lose the rest.While i was playing (didn't take many minutes) they cancelled my withdraw because i had to send pictures of my credit card. Thats ok, but they put my money back on my account while i was playing the money i had planned to lose and i had know way of knowing. When i had lost the money i couldnt withdraw i went to history and saw that i had also lost my 500NOK wich i thought was beeing withdrawn. This provoked me since there was no way of knowing it had happend. i saw i had an increase in money while i was playing but i didnt watch the screen all the time and thought it was a small winning from my playing. I tried to talk to them about this on my chat since i thought it was unfair but they just answered by blocking me so i couldn't communicate with them

This was my first E-Mail to the Casino: "Dear Management,I hope you are a fair casino, since you are MGA regulated. My account was closed today due to gambling problems, but the closing is too late for me. I have sent you proofs that I have contacted you yesterday and told you that my actions are escalating and I have no control about it. Please verifiy everyhting and please accpet a refund of all deposits which were made after my notification emails regarding my gambling issue. Unfortunaltey, your casino members have simply ignore my emails. If necessary, I can contact my email provider which can deliver prof of my emails sent to you.I am highly gambling addicted and I have to find some help regarding my gambling issue.Thanks for your helpkind regards, [EDIT] and this is the answer of the casino: "Dear player, We there was no emails from you on March 25th, we have double checked the inbox for you. We have blocked your account as soon as we opened an email from you, however email can take up to 12 hours to be reviewed, so we always suggest our costumers to use Live chat instead. Since we have closed your account as soon as we reviewed an email, there are no place for any refund. We are hoping for your understanding. Best regards, Casino Support Team" I can prove by screenshots of my email account that I have sent my emails to the right email adress. They simply ignore my issue and told me that they have not received any emails by me. Moreover, and thats what also is shocking me: Live Chat do not know about my data privacy rights according art. 15 GDPR as I have request a personal data information. Live Chat has told me that the decision is final? Sorry, what decision??? This is obviously a breach of the General Data Protection Regulation. If the Casino fails to find a solution, I will file a court case at my residence place (according to art. 18 of the REGULATION (EU) No 1215/2012 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL) as a last option. But I hope you can find a amicable solution. Please feel free to contact me, if you need further information.

On April 2nd 2019 at 13:32 UTC, i placed a bet totalling 13 euros, with 2 euros on 29 on immersive roulette. They had a problem which was going to be investigated under casenumber SD-410074. I have contacted Evolution and my casino several times with no outcome. Eventually, Evolution said that the case had been resolved and the information had been sent to my casino. My casino however, claimed that no information has been given to them. Evolution said later the following: The resolution of the case SD-410074 was forwarded to Casino Customer Support on 04/Apr/19 at 11:05 UTC. You claimed that the winning number was not registered In the game at 13:32:24 UTC and winning number was 29 Black. I can see that that the winning in the amount of 72.00 EUR was credited to your account at 13:57:27 UTC (on which i asked: Today?!) No, on 2019-04-02 at 13:57:27 UTC I STILL HAVENT RECEIVED THE FUNDS!

I played weekly offer deposit bonus on Spinia 03/03/2019 (150€realmoney 75€ bonusmoney). I played my wager through, and tried to withdrawal my funds (1285€). On that point, all seems to be ok, but couple days later, i tried to login, and I couldnt log in. My account was blocked. I went to livechat, and that chat tells me that i have 2 account (i dont have). Spinia doesnt give me any more details or any evidence. They just tell me that all my funds has taken and my account has blocked. I hope you can make something happen. I have some pictures where you can see my balance before and after. And emails i have had from them.