Spinia— player complaints: 84 in English

had reg an account with spinia months and months ago after numerous promotional emails recieved i made my first deposit of $25nzd via skrill as soon as deposit recieved by casino they denied welcome bonus upon myself accessing casino chat to enquire about the missing bonus i was told that due to my having another account reg i do not get bonus, i questioned this other account and was told to contact support via email if want discuss further. so i did outlining dont know what they are talking about etc have had emails etc from spinia promoting the bonus they now say cant have etc etc i then requested withdrawel/refund of my $25nzd back to skrill as do not trust spinia anymore when support replied it was to say that i have another account with no bonuses and will not get bonuses etc on this account due to bonus abuse, also that they are looking into confiscating my winnings and not refunding they then asked for ontop of all other documents had already provided casino copy of my licence front and back screeenshot of depost frpm skril and proof of adress, they wanted a photo of myself holding my licence with details clearly visable, even though i am puzzeled as to why so much required for a simple refunded deposit i complied they then proceeded to deny my withdrawel request another 4 times stating needing more verification of address etc i have every time complied and proved what they ask. I am very much in the belief that for some reason this casino has chosen [EDIT] that i will never see my money etc it has left a foul taste in my mouth at just the extend of depravity displayed by a surposed professional casino that bears certail trustworthy icons ie malta authority gaming etc. I have screen shots and copies of any and all coms simply just want my money back and to forget all about spinia

I had € 200 real money in my casino account. I accidentally entered the wrong IBAN. Since my documents were still being processed. Was it with the money in progress. For this reason I wrote half the day with different employees from the casino but nobody could tell me what was going on until 9:00 am until late afternoon. 100 are definitely missing. I played with the remaining 100 euros in the evening and then I would have noticed 100 euros more. I have already factored in the money, which is why I paid the 100 euros. I had enough buffer to continue playing and it went really well. Please help mfg

The day began good i won a bit and cashed out 300 euro, than Spinia canceled my withdrawal and without me knowing because i was busy playing and winning i played the canceled amount. After that the guy told me i need to verify (again) my other card i deposited with a few days ago. He told me that after that i could withdraw immediately. Well the next hours i won a lot and asked for a 4000 euro withdrawal. They ignored it while approving my document. I felt like my money was kept hostage, in the end. Now it's all gone. It's kinda sad when online casino's do this.

won PLN 15,000 thousand in the casino. and I wanted to withdraw money, but the casino said I had cheated and closed my service account. I sent documents a screenshot ID card marriage certificate and account statement had two accounts saved in the casino ... how to deposit money there was no problem problem hook I wanted to pay me my account closed ... from my ip husband husband cousin was still used which is not prohibited . . why not tell me before my payments that I have an account from my account where the ID card was previously confirmed

What I need to make to get my money back please help me!!!!!

A short description of your claims: I made a deposit of € 200 I received a bonus of € 100 I went to play with a bet of € 5 and I first fell back to € 222 Then I climbed to € 636 Then I went higher bet € 7 and I went to a different game and made various bets eventually I won € 14726 but then they took all my money from my account and put my starting money of € 200 on it again. they say that I won the money through bonus money of € 100 and that I bet too high for that. I did not use the bonus money it was low € 222 they can get the € 100 bonus back but not € 14726. Please help me they have all of my money.

Hi! I’ve played on different casinos under the N1 interactive Ltd. Blocked myself on Spinia on the fifteenth of july for six months and could still play on other sites under the same licence. According to there terms and condition this wouldn’t be possible, this is how it says: WHAT IS SELF-EXCLUSION? Setting Self-exclusion lets us know that we need to take all measures to block your access to your account and make sure that you receive no promotional materials. You may also contact our support team at [email protected] and inform us about your decision to stop gambling at the Website for a certain period of time or forever. Self-exclusion means that you will be barred from play at all online casinos under the participating licence. I could play on Maneki, BetChan, BetAmo, N1Casino and EUSlot. I therefore seak a refund on all my deposits on these sites in total 4009 Euro. I’ve also speaked to the livechat with the question if I was blocked on any other casino would I been able to play on an other casino under the same licence and the answer was no. I have all the conversations and email so I can send them if these would be any help in this case. Best Regards [EDIT]

From November 26 I already try to retrieve 50 what is in my account at Spinia. Unable to date. I had to send in documents. I am registered with them under the name [EDIT]. This surname is my married name. My maiden name is [EDIT]. In the Netherlands it is common with what name you go through life. The one time my maiden name is after my married name. The other time just the married name. My maiden name ([EDIT]) is in my passport and driver's license. That is also common in the Netherlands. I had to provide all kinds of documents as proof. 1. Bank statement ([EDIT]) Incidentally the same bank account that I deposited with. My passport, my driver's license, even my marriage certificate. Everything was constantly rejected and had to be repeated all the time. Then they did not see another corner properly. I do not know. 30 times. Each time by a different employee, who demanded something completely different than his predecessor. I am crazy about this casino and have never experienced this at another casino. The problem is that the support is always a different person and does not look at what his colleagues have done. I want to get out of there as quickly as possible, because now it is € 50, - but if it were a higher amount, ??? While they have to deposit back into the account with which I always made the deposit. If only they had done so falsely before I collapsed, I would never have played here, but they are not that bad. Hope you can put an end to this harassment and I get my € 50 refunded.

Hi, I did by accident deposit 500EURO instead of 50EURO that i was gonna deposit. They refuse to refund my money, and according to EU-LAW, i have the rights to cancel order/withdraw my money within 14-days aslong as they are not used. Can you help me in this matter? Best Regards, [EDIT]

The casino deleted my account because there was another account they say. When they deleted my account there was still more than 1200€ On it. This money comes from my bankaccount. The casino don’t want to pay me back the 1200€. They have to pay me back 1200€ because I didn’t win it, I deposited it myself from my bankaccount

Dear Sir, Madam, Yesterday I deposit 50 euro’s (no bonuses involved). After winning 1000 euros I withdrawed eventually 1000 euro’s. A few hours later I got an e-mail saying my withdrawal got canceled because of the wagering. I contacten support and that girl told me I had to wager my deposit three times (so 50 x 3 = 150 euro’s) I told the girl that since I wanted to withdrawal 1000 euro’s I did the requiering amount of wagering. The girl was also confused and told me she would let the financial department take a look at it and the chat was closed. Because I was really confused I contacted support again. This time another girl said in order to withdrawal I had to bet 96,5 euro’s for the wagering to be completed. I thought yes finally a solution and played a slot machine over 100 times with a bet of 1 euro. Then I withdrawed 1004,00 euro’s. A half hour later I got an e-mail saying my withdrawal got cancelled with the reason: ‘other’. Therefor I contacted support again with this whole story but I did not get an answer and the chat got closed. I have read all of the terms and conditions, there is really no reason at all for Spinia to not withdraw my winnings to my bank account. I looked Spinia up on the internet to see what Spinia was all about. I read A LOT of messages saying that Spinia was a scam. I hope this is not true! I have all the transcripts of the support chats. So I forfill every term and conditions but they still wont pay out and they cant tell me why. Thank you for your time, Kind regards, [EDIT]

Hey, my name is [EDIT] and i am from the netherlands. I have lost more than 25000 euros in the last 2 weeks at spinia casino and the day before yesterday I deposited 3000 euros again. In the end I won 4500 euros on my account and wanted to pay this. I sent all the documents they requested and even from my partner because I also used our business account number to deposit money. Currently they have blocked my account and are going to do a security check. I would like to help an honesty because I have lost a lot of money. [EDIT]

Added more money than it says are possible through trustly because it says max was 4000. Added a 0 to the 500 by mistake and now want the money I depositet back. They have edited my profile though so by submitted docuemnts doesnt get accepted. a joke!

I made a withdrawal of € 560.03, they asked me to send in a selfie that I like a note stating hey spin and date. I did it and then my repatriation request was canceled again because the paper could not be white, after sending this my repatriation request was rejected again and they demanded me to download Skype which I did not want to do. I gave my phone number so they can call me. they didn't call me. but emailed me closing my account and canceling my winnings.

I deposited 20 euros into the player's account when I did not receive the bonus I wrote in the chat and I was informed that there is a duplicate account and that the bonus will not be added I also wrote that the player's account would be closed. I won at the casino and applied for 750 euros. after a few hours I received an email that the withdrawal was canceled and the funds confiscated by the casino. only a deposit of a total of 20 euros was returned in the email it was written that the refund of funds won is not subject to discussion and the confiscation decision is final and the player's account will be closed. What can I do next to get my win?

Same as the last tame. I promise it won’t heppen again, just help me this time too. I did register a new account at Spinia (same name and everything, just a new email). I was able to make deposits so I did it. When I won 900 euro I wanted to cash out the money. But they told me no since I’m blocked for gambling problems there since before. So I asked them to return my deposit instead, but they didn’t give me a full refound. They ”owe” me 650 euro in deposits, they did only send me 150 euro and won’t send me more they say. I understand that I won’t get my winnings at 900 euro. But shouldn’t I atleast get full refoud of my deposits? Thank you.

*My story:* I was very shocked when i heard my son say he lost over a 1000 euro's overnight on Spinia casino. In combination with the fact that i was very shocked I was also very amazed about how this could happen. It should be impossible for under age teenagers to create an account at Spinia and deposit over hundreds of euro's and then be able to play casino games. Thats why I think it's not normal that a underage boy can deposit his whole savings without being asked for identification. *My question:* My question is if it might be possible to return all the deposits to my son's bank account? and at the same time block his Spinia account? License info I received from MGA: the MGA states as follows in the following documents: 1- " Where a minor, notwithstanding the checks put in place by the B2C licensee, manages to make use of the gaming service, the B2C licensee, as soon as it becomes aware that such player is a minor, shall take all necessary steps to prevent such minor from making further use of its gaming service and to return the minor to the state in which the minor was prior to playing, returning any monies wagered and confiscating all winnings, if any." 2- (a document for audits to take place with licensees) states: " Check whether the Licensee has policies/procedures in place in order to prevent minors that manage to register from making further use of its gaming service and in order to return any deposited/wagers funds and confiscate all winnings."

Hey there, on the game ; Grand Spinn i won the mini or midi jackpot it was worth in points 4000. That jackpot bar was showed under the screen. Same as when you win something else. So i was very happy and decided to play some more. after that I won the jackpot I won 100 euro with 2x mutiple worth on melons and it was that moment I saw i didn't recieve the jackpot on my account balance. I spinned once more to be sure but nothing. I opened the online support chat and they send me trough a special desk by email. Days later now i still don't have any update or recieved my money that I won. Please help me to fixx this

Hi. I have the Same problem with Spinia casino as I had with slotfowolf and live.casino. I have been able to play here without any problems, but i should have been blocked from playing here from the start. I have a permanent Self Exclusion on all the casinos of there Brand- SoftSwiss. It was set on 2019-06-20 10:47:08 CET. For gamling problems. All The same information have been used so they have faild with taking responsiblity gamling seriously. I demand all my deposit back. I have contacted alot of N1 casino regarding my gamling problem. Also softswiss, got this blocked "Exclusion on all the casinos of there Brand- SoftSwiss. It was set on 2019-06-20 10:47:08 CET." name, date of birth and address in the system should be blocked. But not at live.casino, Bob casino and slotwolf. Have been able to play there and lose thoudands. All The correct personal information Best regards [EDIT]

Hello, this letter is an official claim to the Spinia Casino. On 09.07.2019, I made a withdrawal request. 10.07.2019 casino requested my selfie with a passport. 17.07.2019 casino requested selfie, where I keep a sheet of paper reading "Hi, Spinia, and today's date." 19.07.2019 casino requested my phone number, and a selfie photo with an active chat. 29.07.2019 casino requested my phone number again. 30.07.2019 casino requested verification - Skype. 30.07.2019 I sent to casino a letter explaining why I could not verify in Skype and asked to offer me an alternative verification method. 17.08.2019 casino blocked my account because I allegedly failed verification in Skype. It is inconvenient for me. I have no phone or the computer with the video camera. The lack of technical capability to communicate in Skype is not an occasion to limit or cancel my withdrawal. In casino rules the player has no duty to register the account in Skype. Casino did not notice my problem of impossibility to complete this verification. Casino violated my rights. Casino is abusing a client's trust. According to EU law, the casino, like any service provider, is obliged to provide the opportunity to pass the verification to any customer regardless of technical capabilities. If casino require Skype verification from all customers, casino is obliged to warn about it before the game begins. If I knew about it, I wouldn't be playing. I have provided all the requested documents. I have fulfilled my obligations. I'm sure that is enough to withdrawal of funds. Please check the Spinia casino. best regards [EDIT]