Spinia— player complaints: 84 in English

Dear Sir, Ms With this email I want to start a dispute and investigation against Spinia.com. I played for over a year at this online casino. After I opened an account by uploading my ID, bank card, bank statement and verification address, I started playing. I have played till 10 July 2020, paid € 800.000,- deposits and had about € 200.000 withdrawals. Why do I want to start a dispute and investigation? In March 2020 I also have opened an account at another Maltese, online casino. On my first deposit I won a big price € 320.000,-. After I applied to make the withdrawal, I had problems with this casino. The other casino states that I have played with a business account. As a result, I did not receive my earnings and the account was closed. My accounts at the other online casino as well as at Spinia are based on the same documents, ID, address and the same bank account. On this bank account, I receive my business related income as well, since I am a self-sufficient businessman. I want to ask thepogg.com to start an investigation to my account at Spinia. If it is decided that my account was based on a business account (like the other casino decided) which is illegal, Spinia had to warn me for it and had not let me continue playing and deposit over €800.000,-! I have asked Spinia more than once if my account was ok, and they have told me it was. But after the decision by MGA on the other dispute (with the same terms and conditions and on Maltese jurisdiction) deciding that that online casino did nothing wrong, I doubt whether the decision of Spinia was correct or not. I want to know from your organisation if my account at Spinia.com was legal? Should Spinia had to warn me after they had seen my bankcard and other uploaded documents? Had they had to warn me, being a private customer and prevent me for gaming with this specific bank account on which my income is generated? Didn’t they have a duty of care to prevent me for playing with this bank account and therefor had to close my account, instead of giving me the chance to continue playing and lose € 800000 (minus the win of € 200000) at Spinia.com? It is important for me to know whether my Spinia account, by using this bank account, was legal and which casino had made a mistake. Looking forward to your decision on this very confusing situation,

The casino closed My acc and confiscated My funds because Say that "opposite bet" is ilegal / fraudulent Activity. I check all the rules and regulations and this Activity no is ilegal. They confiscated My deposit. I Made no profit only Lost... I need recover My deposit. The casino refuse to return My funds . Also in it's T

Spinia and Slothunter casino closed my accounts after receiving all the requested documents. No explanation given. Even my deposits not paid back. Need your help.

Hi IV had problems with this casino with The withdraw of my cash its 300 usd dollars they wont help me withdraw om locked out from all sorts off withdraw only ways is with ecopays and Webmoney those ways dont work in sweden becouse there no licens for spinia in sweden. I deposit my cash with a swedish bank Credit card and I tryed to withdraw with my Credit card transfer they keep cancelling it saying my bank dont transfer usd dollars i told them my bank take all of sorts off curency but they keep cancelling The withdraw could u guys help me with anything? IV spoken to 5 support team i spinia and everyone keeps playing with me please its not much money but its something

Deposited 20 Euro with Neteller, lost it. Got free spins with 50 EUR max cashout, won 1.38 EUR bonus, wager done, tried to cash out 50.00 EUR real money. As there is no Neteller, had to try other methods but nothing worked. So I've uploaded documents and played again and won big, so I've tried to cash out again. However, after cancelling my cashouts again for unknown reasons, I've tried bank transfer and then they deleted all my winnings I made after wager and all what's left is 50.00 EUR in my Spinia account. Is that even legit? Real money is real money, or not? However, I am not even able to cashout the remaining 50.00 EUR. Only method I could use is Paysafecard so I've made an account with Paysafecard and tried to cash out again, but got cancelled, again, Reason: "Other". I can't go any longer. Please help

hello dear sir / madam, on June 27 I won 1200 euros with lightning roulette at spinia casino with an account I just created. When I wanted to pay out this amount, support told me to download documents to verify my account. I then neatly did this. Later that day I received an email from support in which they stated that they do not pay me and collect my 1200 euros won because I would have made 2 accounts. I kindly explained to them that this really isn't the case and that they should check this carefully as this was the only account where I uploaded documents and used my email address. They hardly listen to me and keep saying that it is a certain decision of the management. I would like them to cash out my winnings because I feel this is my right and I don't have a second account. Anyone can have used my name and data, but I certainly was not. They cannot prove this to me either because it is private according to them. I also didnt use bonus and played only with my own money. You can check everything. I trust your justice and hope you will meet me. with kind regards,

Hello sir, mam, I have used my companys bank which is mine to deposit money. They accused me of breaching the rules because its not my bank, which in i already explained it is mine because im am shareholder of the company so its also my bank. Without further comprising they closed my account and took the deposited money. I reached out to them to solve the problem asking if they could give back the €100 deposited because they clearly stated they would confiscate the WINNINGS. However they kept the the whole amount. I really dont care about the winnings but i do care about the fact that they are trying to steal money while stating they would only confiscate the winnings. After multiple efforts of coming too agreement they keep accusing me of not using my own bank and that they are keeping the winnings.... Why is it that when wrongly accused none listen [EDIT]. Later on i saw that Spinia was blacklisted i regret not searching beforehand. I hope your team can help me along. In advance thank you, Kind regards

I miss 2650.-- cash money. I deposit 1000.-- cash on my account . Before i deposit 1000.-- was my account 0.00. And i dont have take any bonus , I bet on game baccarat and win 2 times. My saldo was 3852.50 and i stop at 3752.20. I want cash out, but can only 1100.-- . Rest 2650.-- was missing. Casino tell my i have actieve bonus,but this is not possible, Because last playdate was 01- 06- 2020 and my account was 0.00. I have all proof. Screenshot with desposit no bonus. And history of gamble and win history. Casino do not pay 2650.-- they want play 1100.--. I was angry and play 1100.-- again and win 2090.-- 2090.-- has payout but not 2650.-- ?? Please can you do something of this incident, Because when you lost on this way your money is happy.Danks

Dear, I used the deposit bonus from Spinia. After winning a significant amount of money and wanted to pay out they confiscated the money because I betted more than €5. I checked the bonus terms and yes they have a rule for maximum bet. And yes I betted more than €5. Only at 1 game (Immersive roulette with a live dealer) which is excluded from the bonus promotion in their terms. The bonus terms at point 4.c say: "Also excluded from the bonus promotion are all games with a live dealer.". This are special bonus terms on top of their normal bonus & general terms. I checked with someone at the live chat and he also confirmed: [EDIT] Hello. How may I help you? Me Hi [EDIT], in the bonus rules I'm reading some games are excluded from the bonus promotion so if I'm playing those the bonus rules don't apply right? [EDIT] Yes Therefore the bonus rules don't apply on my winnings because the live game and so my winnings were outside of the bonus promotion. So I just made the winnings with my own deposit. And it was even specially excluded in their own bonus terms. I want my winnings to be back on my account so I can withdraw them.

I Have a active self exclusion on the license N1 interactive Ltd. bob casino. I have set a self-exclusion limit of 6 months 2020-03-04 14:37:52 UTC at Bob Casino. I if you self exclude from one N1 interactive Ltd casino you cant play on any in the same license. I got that confirmed by the chatoperator. When you self exclude on there casinos you click a alternetive on How long you want your self exclusion To be and then you get a confirmation email, thats it. No email was sent after asking why i want to self exclude or asked me if i had a problem on any of the casinos. They ignored the self exclusions and the signs that was there. And did not follow the responsible gambling law. Registration details was same on all casinos and i have sent in my id for them to get my history. 2020-04-03 I was allowed to play and made serval deposits up to 1380€ . On Spinia casino even though I had an ongoing self-exclusion at bob casino with the same personal information. I Would like my deposits back on spina, no withdrawal was made here. Total deposits 1380euro Hope we can solve this serious issue. Best regards

It was only my second deposit and they just refused to let me withdraw my winnings. Seems like they just block the account when someone wins something, seems like a scam.

Spinia refuse to cash out €250, because they say that I play with two accounts. I have one Spinia account that is active. I registered this account a few days after an ealier account was disabled by Spinia. The data of that disabled account had some wrong data, because I was worried about the pivacy of my data. Disabling of that old account cost me €200 but I accepted that. So I never had two accounts to play with at the same time. With the first account I can’t log in. With this new account I did some deposit and won some money but cash out was a problem. Every time (12) I received disapprovals without reason. When I contacted suppot I always got one reason of disapproval (from no pdf, corner not visible, no scan, background foto may not be white etc.) They didn’t give an overview of all the demands that for approval. Deposit is easy, cash out is surrended by a big wall. In a ticket #AF9YY I explained that I had troubles to get approval for the documents of proof for my new account. In that ticket I also told that I had a disabled account. At the end the supportteam helped me good and I got approval for cash out. Support didn’t give me a warning about having two accounts (the one disabled by Spinia and the new one. Spinia did two cash out fort hat account. But the third cash out €250 was again disapproved by Spinia: “Dear Player, During the security check, we found out that your account has a duplicate. Please note that it is only allowed to have one account per player/IP/device with or without bonuses. You have breached this rule. Therefore, the decision was made to close your account. You are left with the last deposit amount that you need to make a withdrawal. After that account will be closed. The decision was made by the casino's management and it is final. Best regards, Casino Support Team” Why suddenly Spinia changes the rules for the third cash out? 1. I didn't have two active account on the same moment. When I registered the second account the first was already disabled by Spinia and so useless for me. 2. Spinia helped with my with the approval of documents from my second account while they did know that I had a disabled first account and they didn’t give any warning. 3. Earlier requests for cash out have been approved by Spinia. Therefore I don’t this proces isn’t don’t propaly. I’ve contacted Spinia and asked them for a good explanation but they refuse to give a good answer and only repeat that the decision that is made by the casino's management is final. Best regards

I cleared all my bonuses and wiithdrew $3000 while waiting for my withdrawal I continued to okay with reimagining money I left in the account approx $1100 and all of a sudden My balance was $50 and my withdrawal was forfeited. They said it was because I wagered over the allowed amount for bonus money but I already cleared all my bonuses and already made the withdrawal.

After playing long time on spinia never made a withdraw i finaly won some money i tried to withdraw but had to upload all documents. i send the exactly the same documents as i use for casumo/slotsmillions casino etc. the pictures i sended were no good at all and had to send many more. after i completed the verification they told me there was another reason that the withdraw keps canceling. the contact support tells me there is another (duplicated account) i don't know where they are talking about. untill that account verified aswell i cannot withdraw my money? this seems like a scam and i checked the internet forums and i read it on more sites that spinia does it this way. I assume they just hold their ground and i can forget my money but with this complain i hope to PREVENT OTHER PLAYERS TO PLAY ON SPINIA BECAUSE THEY DO EVERYTHING TO CANCEL OR JUST REFUSE TO WITHDRAW!!! greetings [EDIT]

After depositing to spinia I received a bonus (April 15th 17:05:54). I went on playing for a couple of hours and got very lucky. After requesting a cashout (April 16th 8:48:23) I received the message I made a bet of greater then 50+ euro's which caused a cancellation of my cashout and a reset of my balance back to the deposit I made of 100 euro. I do not agree with this. Whilst i understand that laws should be abided and rules are in place for a reason i do consider the reason for confiscating winning are extremely harsh in this case. I must admit i didn't read the small print when accepting the bonus and wasn't aware of the rule i was breaking. So I do confess to pressing the button for a bonus buy which exceeded this 50 euro mark, but the spinia system prevented this bet from being placed. I got an error and got disconnected from the slot machine with exactly the same balance i had before the attempt. In my opinion this means the bet is void and thus not played at all. I do not believe that i "won' the exact same amount as the bet size. Had it gone through and the bet was played i wouldn't be challenging this decision because a rule was broken.   The winning i accumulated i received mainly for playing slots with a bet size of 1 euro. So taking away roughly 1200 euro's of honest winnings on bets that were not played at all is harsh in my opinion. If the bet with a size greater then 50 euro's slipped through the system and got played, regardless of the result, i would agree with the taken sanctions. But taking away this amount of money on not played bets is not something i can understand or agree with. Trying to resolve this issue via the support system spinia has in place proved to be impossible. Why block the payment half a day after the supposed illegal bet has been placed and not make clear directly after placing the bet,which has been void and not played, that playing further is futile because the amount of money in the account would be reset either way. Long story short. I didn't gain or lose anything from the supposed 50+ euro bet because the site's system did the job of preventing the bet to be played perfectly. Since it did not get played I can't understand why their confiscating should be valid. When a bet is refused it is not placed? And if it is valid why doesn't their system automatically warns / bans people? Now I managed to play myself to a nice amount of winnings just to get the door slammed in my face after requesting a cashout.

Dear, I have previously had an account with Spinia casion. at my request I had that account blocked. Then after a while I opened another account. With my name and details. I cashed and played. I spent about 20 - 40 euros in total. Then I won 350 euros. This was not possible when the amount was paid out. I have been in contact with the casion. and also sent my documents for verification. My account has been blocked by the security team and I can no longer play in the casino. and the money won has been seized. I have emailed the casino several times about this and refer that I would like to know why and because of which one am I blocking about that I do not get a clear answer. I hereby turn to you. I would like you to help with this. that it gets back the amount won and that my access to the casino is allowed. I have not observed fraud or wronged anything. I hope you do my case justice. In the attachment you will find the email with the casino. I hope I have informed you enough about this. Awaiting your response thanks in advance Regards, [EDIT]

I was playing a game Tom Raider which is excluded from any bonuses. It says so in the bonus terms. However during my game I was kicked out. When I tried to enter the game again I could not because there was an active bonus. I canceled the bonus because I wanted to keep playing. The cancelation affected my wins and it was not paid. This is so unfair, since the game is excluded from bonuses, bonuses should not affect your wins of the game as well.

I need help but I said that since I'm Polish, don't help me because Poles are treated badly in other countries ... I am asking you to check my case because ... I went through my ID verification a month earlier then they should block my player's account and this one they did only when I won a lot, without discussion they blocked my account ... and my payments were lost ???

Dear The Pogg, I've got an email of Spinia after a request to withdrawal that my account is blocked for an activity of supposing fraud, but I did nothing wrong. They won't give me an answer or explaination after repeately asked for. I asked for a reason or to get in contact, because we are wrongfully accused. The only respond I get is that the decision is final and thats it. My husband had an account in the past, but he blocked his, I made an account and played. There where no problems, I even have made a withdrawal in the past after the asked why there is a duplicate account, we explained that it was my husbands account, they had no problem and proceed the withdrawal. Last week I played again, made a deposit with my own account as usual, then I asked my husband to put some money in my account, and he did. Then I kept on playing amd when I won (my balance was €1950) I decided to quit and requested a withdrawal. They asked for a selfie with the date and I submitted the document. Then I got the shocking email that my account was blocked. I tried several times to get in contact with the manager who made the decision, but every time I got an email from a chat support with same unfriendly message, that the decision is made by management and thats final. Now Im completely honest and if there was a tiny thing that I realy commited fraud, I wouldn't did this trouble. I simply didn't something wrong and it now feels that because I finaly won something they blocked my account and stole my money. It makes me angry that I'm threated this way as a sory of criminal and that rhey don't even bother to get in contact so we can sort this out. This must be a misunderstandig, because once again, I honestly did nothing wrong. Can you please help me? Best regards,

Hello, I cordially ordered the payment of money, but unfortunately it is still canceled and I send all necessary documents, I feel cheated.