SlotHunter— player complaints: 55 in English

I received a bonus at slothunter.com and won money. Then I exceeded the maximum bet without further notice and won more money and actually wagered the bonus. Then I tried to make a withdrawal. That didn't work and all my money is gone. I would like the money I won in the amount of around 400 euros back. I will also inform a lawyer about this. I've played like this several times and there have never been any consequences. Only when I win money is everything removed without any indication that it's wrong.

Ok the 16th of april i deposited 35 euros at slothunter.com After playing a few hours wanted to cashout my winnings with a total of 285 euro. I went through all the verification steps but received a message that my bankaccount was a business account. In the netherlands, when you are a small business owner you can have 1 account which can be private and business at the same time. I also explained that to them and it wasnt a problem as long as i sent bank statement. After this conversation with support i later found out my account was terminated. I later received a email about a refund and that i had to deliver information. When i ask about my winnings they tell me that this is an administrative decision and the do not want to answer any of my question. I am just dumbfounded that i am being scammed out of my winnings. today on the 19th of april after several requests for information they suddenly claimed i used a bonus and was not eligible for my winning. I cancelled the bonus so that was a lie. i won some money with the bonus and after checking the eligibility terms i decided to cancel the bonus and my winning were deducted and i was left with the original amount i put in (35 euro) After cancelling i played again and won 285 euros. I want to be super clear because i saw online that they scam people by making up lies so they dont have to pay winnings. For me a resolution would be: -Receiving the amount i won and tried to cash out (285 euro). I can ofcourse comply with any information requests they have but they dont communicate with me.

I was previously a member of both Slot Hunter and Megaslot) and spent a substantial amount with the casinos. On 13 December 2021, I made a deposit of $200 which was taken from my account but not updated in my casino balance. At the time, I raised the issue with support who acknowledged the issue and advised that it would be refunded within 30 days. I provided screenshots on or around this time but was told I needed to submit a statement. I submitted a statement last week, but now the casino is saying it was successfully updated (which I know for a fact it wasn't) and failing to acknowledge or respond to why the support staff initially acknowledged the issue advising it was in issue with the casino and this amount would be refunded in 30 days. I have had a number of deposits go missing and would generally have let this slide (it is nothing in comparison to my overall spend) but for the way I have been treated and the fact this needs to be followed up out of principle. I would also like the POGGs support in obtaining my casino history as I have been asked by Megaslot to provide all information submitted during verification (they are trying to make my life difficult) despite providing them with the applicable consumer protection directive (Cl. 16). Slot Hunter have not responded to my request. Just as an FYI, I am following up with the casino's DPO at the moment on a privacy related matter given their payment processor appears to be located in Nigeria (transaction narratives are many but include the likes of "FLWINSURRANCE Lekki" or "FLWFINANCIALSERVICES Lekki" (Lekki being a place in Nigeria and FLW being typical of Flutterwave who are based out of Nigeria). These transactions have been [EDIT] miscoded to ensure successful transaction (transaction laundering) but more importantly processed in Nigeria which is [MAY BE] data breach under GDPR and not disclosed in either casino's privacy policy.

Over the past 3 months, I have spent circa USD $100k with N1 Casinos (Slot Hunter & Megaslot), I would like to bring attention to the following issues: - Transaction Miscoding/Transaction Laundering: In order to circumvent sovereign gaming restrictions, N1 are not coding their merchant debits correctly. They are using a Nigerian processor (Flutterwave) with all bank statement transactions being misleading. They utilize misleading deposit codes which do not identify the casino as the payee. Examples include: "FLWINSURANCE LEKKI", "FLWTAX/ACC LEKKI", "FLWREALESTATE LEKKI", "FLWBOOKSTORE LEKKI" etc. These are all deposits made to the casino which have been miscoded in order for the bank to accept the transaction. This is against Visa/Mastercard merchant terms along with various EU legislative instruments and Directive 1 under the Maltese Central Bank legislation (cannot identify who the payee is). To a degree, this amounts to transaction laundering. - N1 have done no due diligence on whether online gambling is allowed in the player jurisdiction, this is a requirement under MGA regulations. - N1 have refused to investigate a missing deposit (USD $200) which was taken from my bank account but not credited to the casino account despite all screenshots being provided. They are insisting that a PDF statement is provided which only generates once per month. - N1 refuse to provide rationale behind their 'cashback' offers and refuse to provide calculation of the same. - N1 do not take responsible gambling seriously, I was able to deposit USD $12k in a number of hours through multiple cards without even looking into affordability. For the betterment of the online gaming community, I humbly request you investigate their [EDIT] activities (especially with respect of the transaction miscoding) which has cost me a substantial amount without the banks knowledge as a result. Kind regards,

I had set a self exclude, i got an email on 31-8 that it was over so i can play again! Iwas losing and kept depositing till €2500 and then i won alot!! I contacted customor service to verify my account and they were helpfull. After when i tried to cash out they said my account is closed due to have a duplicate account and all my winnings are confiscated. BUT Fun fact is : They never warned me about duplicate account, the accoubt already exists for a year and they always let me deposit (i never won) now the fact that i [EDIT]… And they cant proof I have a duplicate account? I want my won money!!!

Hello i have deposited on 18 Oct 2021 2500 EURO on Slothunter and won up to 10 000 EURO. They keep cancel my withdrawals and want more documents. I have sent it all immediately and have proofs of that.

Account's are set with maximum win's and I have proof From a chat supporter that they give better rng's in demo mode and the bad rng's in real money mode via Screenshot..

i did a deposit on the 23.8.2021 and the transaction is done on my bank account, today is the 28.08.2021 and i still dont got the money on my balance on the casino site. ive been contacting the support since the 23. every day, multiple times. i send them screenshots of the deposit.. now after 5 working days they still tell me "we kindly ask you to wait" it seems like they dont even try to fix the problem.

The slothunter casino scamming me and cheating on me hard as hell... No way that this casino is a normal casino.. Please do something against this cheating casino.. Unbelievable thing's going on here..they block account for wins and free spins they after you win something they shut Donw any future wins its not possible to win again.. All they affiliates win every day not possible.. Today is my first day I win something this month... Please check this casino company they don't play fair.. I have a lot of videos I can send you to proof that something wired going on in this company.. Please connect me as soon as possible thank you

Hello Please help me . My english is not that good sorry. I played myself up to € 14,000 and where I was € 10,000 I wanted to cash out. The verification then took me a week. During this time I would have gambled almost everything again and was down to € 3,000. Then I played myself up to € 12,400 again and wanted to cash out. Then suddenly it was said that I had violated some guidelines with no evidence without nothing. Please help me, I actually really like to play and have always lost until now and that was several thousand. Thank you for your effort and sorry again for the poor English

I've normally played jammin jars and legacy of egypt and Ramses book before I increased my efforts, I have checked really again if I have made a Wager of 5x or I can play normally again . i only done bets over 5€ when the wager was done" after I manage that, I later played, I have won this money, and I paid . because of this withdrawal took so long, I asked why ? it is only tested in the Chat .... so I waited then I ate lunch and I had about 1400€ on the account ( real money ) and these payouts as you can see, may have an extra 200€ and steps 78 x made you could see via my E-Mails in the Screenshot . and the reason I would have played on the Bonus bet. would be nice if you help me

Dear Sirs and Madames, I got free spins from Slothunter on 05/04/21. I was lucky with the free games and won € 1250. On 05/06/21 I wanted to have € 900 as a payout. Slothunter has confiscated my entire profit up to 50 €. Basic bonus condition. Was angry but accepted. After I asked Slothunter if I would continue to play with the 50 € what the maximum profit is and what I can withdraw, the Slothunter agent said unlimited. Then I continued to play with the € 50 and won again. I won € 1170 and wanted to withdraw € 1000 on 05/12/21. But Slothunter has confiscated my winnings up to 50 € again, reason again for the same bonus condition. After I asked Slothunter where this condition is to confiscate my profit a second time, I have not received an answer to this day. In addition, the agent of Slothunter wrote to myself with the 50 € if I win I will be paid unlimited. Ask for a solution. I won my winnings with a stake of 0.20 cent. You are finally lucky and my luck is confiscated by Slothunter for the second time.

Slothunter refuses to pay out and resets my balance to € 50. I played with a bonus of 20 free spins on Book of Dead (condition 50x waggering, € 5 max bet, no max cashout). After the free spins I played in your Sweet Bonanza slot and won very well I had the conditions of the free spins confirmed by support employee [EDIT] in the live chat. I consistently adhered to these conditions and was able to implement my bonus successfully. This was confirmed to me on the bonus page. I requested a withdrawal of € 500 via Trustly, € 500 via bank transfer and € 100 via Paysafecard. The remaining balance was € 917 A few minutes later I was logged out of my account. After I logged in again, I only had a credit of 50 €. I contacted live chat again and was put through to [EDIT]. He told me I had broken the Max Bet rule. Then I wrote to him that this is not true and that this can be understood in the course of the game. In addition, I had the confirmation in my profile that I had met the conditions. Then [EDIT] wrote me that there would have been a Max Cashout of 50 €. [EDIT] had confirmed to me from the first support chat that this was not true. This was also not mentioned in the conditions. Reaction from [EDIT]: Unfortunately I can't do anything about that. Please help me the Slothunter pays my credit and how requested or restores my credit. I hadn't broken any of the conditions With best regards,

I, sent ALL personal docs for verification, my passport, bank statement address verification, screenshoot my scriil account, Master card used for deposits, ebank screenshoot with all five deposits wt my name and IBAN account as they requested for date January 29th. Third time now they canceled my requestd withdrawalof 800eur due to new request from their side "screenshot of my last 20 EUR Bank deposit on January 29, 2021 02:52 UTC with all transaction details"and as per deposit history in their site no looking bank deposit in this time on 29th. I sent to casino complain but they don t reply. Pls yr assist. Many thanks in advance.

Hi i played here for the first time.i deposit60 euro and got a bonus of 60 euro. I had to wager the bonus 50 times. In the terms say that max 5 euro bet while wagering. I played and i played bit i also played a couple of hands blackjack with more bets. Now they say i violated the bonus terms. Where does it specificly say that its not allowed to bet over 5 euro and when you do that the casino will take all your winnings? This is ridiculous. From the moment that i requested a withdrawal they started searching for a reason so that they could cancel the withdrawal and take all my wininngs. I completed the wagering and the only reason for taking all my winnings is that i played some bigger hands with blavkjack. This really is unbelievable. I spoke with the support of this casino for hours and asked them just to make a screenshot of the part in the terms that say its not allowed to place bets over 5 euro and when you do that the casino takes all your winnings. I asked them 20 times to send me that section. When i asked that to them they send me something else a couple of times or they leave the chat. I want my wininngs and i want this casino to be banned. This really is unbelievable. Because of them i dont trust any online casino anymore. I believe that they stole my money and i wanna go the police. They owe me almost 700 euro but because of the way they handeled my chase i want 15000 euro. Or i will go the police.

Hello. I made a deposit of 1500 rubles. Played without bonuses. Passed the account verification. Requested a withdrawal of 2000 rubles. The casino does not pay out, the online support says that they can not name the terms of payment. I consider the casino's behavior to be fraudulent. Please help me resolve the issue. Sorry for possible errors in the text, I do not know English and use an online translator.

Already and of November when it happened. I made a deposit plus 50% bonus 100 Euro+ 50€, wagering rules max 5€ Bet, before every game I was reminded, so I played, I started bonus buys, no reminder no notice. In total I had a amount of 2300€ I checked every time the wager bar, to see if I’m wagering or not, when it was completed, I wanted to withdraw 1800 euro, no problem, I continued playing with the 500 euro. After view hours I got a mail, that the 1800€ are confiscated, because of breaking deposit rules. I tried to communicate and ask, why the watering bar was done and all the reminder were gone then. No answer. I wrote to MGA for that happening and to casino guru, and they took my case, slot hunter in the beginning were answering, but then they stopped, they deleted my game history as if I didn’t play that day and I hadn’t any winnings and just “muted” my case. MGA and Casino guru gave the pogg address because they said something totally is wrong here, lucky me, slothunter forgot to delete the bonus wagering list of the day, so I took a screenshot as evidence. I feel like they conceited and trying to steal my winnings, why do they delete my history of that day! I want my winning and I seriously need some help for that. There was in the end not even one moment when I had the 2300 euro on my account, that it was worth anything! Please help me!

Dear Sir or Madam, I contacted the MGA about a casino incident and they put me through to you. It's about 24,000 euros, I played dog house on November 25, 2020 and apparently took part in a tournament voluntarily, but that was not in my interest. I have never participated in different tournaments, the only bonus I take advantage of is the deposit bonus and with the bonus conditions because I have also played with bonuses in other casinos. You can also see from my game history that I don't have a bonus at 09:01 am and 2 minutes later at 09:03 am, the bonus was added and I was playing on a 10 euro stake the whole time. So why should I take part in a tournament with a stake of 50 cents and a maximum profit of 500 euros? I wanted to withdraw 24,000 euros, which was rejected by the casino (Slothunter) because I took part in a tournament (which was not clear to me until then) and the casino refuses to withdraw the money because I did not observe the wagering requirements. I only accept bonuses for depositing and I haven't had any ongoing bonuses in my profile under Bonus. I was also not advised by the casino that I was breaking the rules in any way. After further email correspondence, I was simply executed on the fact that it was a tournament bonus, apparently when you open the game you can only confirm the tournament because there is no way to close the window and I just wanted to Play Dog House only, with no bonus and no tournament. The main prize in the tournament is 500 euros, which is a lot of money, but since I used stakes of 10-50 euros, that was not a lot of money for me at the time and it was also not relevant to participate. Also, I hardly ever play for 50 cents, you can also check, so a tournament doesn't make sense to me! I wanted the big money, I also achieved 24,000 euros with the money. Unfortunately, because I didn't pay attention to the bonus conditions of the tournament (which is still unclear to me), I was sent an overview of my game history by email, as you can see that my first spin immediately follows 10 euros ! That means, I did not confirm the tournament and played directly for 10 euros, otherwise I would have followed the bonus conditions. If I had played on the specified stake and then increased the stakes, I would understand that from the casino too, but neither! As you can see from my game history, I wagered 10 euros directly, actually I only played a minimum of 10 euros to 50 euros. And since the 500 euro main prize from the tournament was paid out to me, the casino broke its own rules, on one line I did not get the 24,000 euro paid out because I did not respect the bonus conditions, but the 500 euro anyway? Have you not even broken your own bonus rules? I think they were just looking for a reason not to pay me the money. I sacrificed a lot of time for it and never volunteered to participate in a tournament. My next point is the game Majestic Slot, I also played the game on November 25th, 2020 at 10:34 pm and won 10,000 euros in the free spins, a screenshot is available because I was very happy about the win. In total, a few minutes later I had over 20,000 euros in my account. When I wanted to change the game shortly afterwards, I clicked on the house symbol to get to the casino menu. There was an error message and I had to log in again, which has happened many times before. When I signed up again, I had just under 2,500 euros in my account and almost 17,500 euros have simply disappeared. According to chat, I played another game that day and time, Bonanza. I have never seen the incidents that happened to me in the casino and they are about 41,500 euros, which is a lot of money. Maybe you can find a solution together. Is there also an option to submit my game history and screenshot? With best regards

Hello there, I would like to make a complaint about the unfair advantage on Slothunter.com casino. Deposited a few time money there and went to buy bonus games €50 each on money train 2 . Got my balance to around €950 and never used any bonus deposit code because of these things! Than i logged in and bought another bonus game on money train 2 and won this huge amount. Out of nowere €50 bonus money has been added to my account. Because i was joining some kind of casino race which i did not join ever. While buying bonus games isnt even disabled when u have bonus money active either thats asking for problems. Betamo is also from N1 and bonus buy games get disasbled there whenever bonus is active. On top of that in the term from slothunter they say REAL MONEY will be BET first! So the spin i was playing should of been real money and not bonus money. I wanted to make a withdraw than noticed the bonus money was active ?? So canceled the bonus and boom the winning balance was gone?? So why the money is never added to my account neither payed to me as real balance? While terms say : real money always bet first? Any email i send they dont reply to me. Livechat says : wait we come back to you... ye right HELP I FEEL ABUSED AS A PLAYER!

This casino [EDIT], claiming that there was a technical mistake in the games. My balance was just reset. It was the 21th of September 2020. I won the money 50021 Rubles and they are just stole it. I don't agree with this decision.