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Red Dog — player complaint #60187, 2023-10-18: bonus terms

Red Dog: a player complaint filed on 2023-10-18, about bonus terms, 1,300 USD in dispute, status — rejected. Published on CasinoReviews. One of 9 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2023-10-18 CasinoReviews Bonus terms Rejected

Red Dog Casino - Refuse payout after approving/ threatening emails

I requested $2500/$2700 winnings payout which was the result of four deposits over three days. I found out after the first deposit that because I accepted a bonus I was ineligible to collect winnings because I'd bet over ten dollars even though I met $45000 of bets which was explained to me I needed to do as an option. I lost those winnings, so on subsequent deposits I didn't accept bonus and lost on the next deposit but the final two deposits / one in crypty 300 and one in Ccard 300 I won 2700 and requested 2500. After speaking with management they approved but required ID and BAnk account etc. and 5 days for deposit to reach my bank. ...Another week went by and was told they cancelled the payment because when I compalained about the 14% third party credit card charges and they refunded me in a bonus, that bonus disqualified me from winning. Furthermore fter daily corresopndence over the folowing weeks EMAILING becuase they wouldn't connect me with billing, [EDIT] Red Dog Casino Host emailed me with daily threats of suing and blacklisting, I left VM and he finally emailed saying he's blacklisting me with credit card agencies and suing. I should explain that i reversed the CCharges because the amounts were not authorized with the 14% adjustment..etc This is why he's threatening me. Of my 2500 winnings the came up with a figure of 500 instead which the deposited in my bank. In total I deposited $1250 so after reversing 3 of 4 deposits I have close to no loss. They still got my crypto. I doubt they'll pursue but I'm concerned about legal action they are threatening.. What should I do next? I have weeks of emails and a good defense but this has ruined me on all online gaming for sure. Regards, [EDIT]

Complaint data

Case number
#60187
Filed
2023-10-18
Status
Rejected
Category
Bonus terms
Disputed sum
1,300 USD
Place among complaints about Red Dog
2 of 9 by date, newest first
Source
CasinoReviews — original ↗
Text
309 words, as published

The summary, statuses and disputed sums are on the operator page.

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