Red Dog— player complaints: 9 in English

Dear The Pogg, I am writing to seek your assistance regarding an issue I am facing with Red Dog Casino, where I won $5404 on [1/22]. Unfortunately, the casino is only releasing my winnings in $500 increments, leaving the remaining balance in limbo potentially until Christmas. My concerns are numerous: Unfair and drawn-out payout schedule: Receiving my winnings in fragmented payments over months feels unreasonable, especially considering I'm a new player with an active deposit. Lack of transparency and communication: My attempts to clarify withdrawal limits and processing times with customer support and billing yielded inconsistent and unsatisfactory answers. Unclear player level impact: The casino cites player level as a factor in processing times, yet customer service contradicts this statement. They remain opaque about my player level and its influence on withdrawals. Data security concerns: My verification documents were sent to a personal email address, raising serious questions about data protection practices. Unprofessional treatment: The casino's handling of my situation has been disrespectful and unhelpful, further worsening my experience. Adding to my concerns, here's a detailed breakdown of my recent transactions (attached for your reference): Transaction ID | Date | Amount | Type | Status | Balance --- | --- | --- | --- | --- | --- 5521700 | 02/02/2024 | $1500 | Withdraw | In Process | $2409 5521531 | 02/02/2024 | $500 | Withdraw | Approved | $3909 4827531 | 01/26/2024 | $2500 | Withdraw | Declined | $4409 4827471 | 01/26/2024 | $500 | Withdraw | Approved | $4904 4815332 | 01/24/2024 | $2500 | Withdraw | Declined | $5404 4812588 | 01/21/2024 | $180.13 | Deposit | Approved | $180.13 As you can see, despite being approved, even the recent $500 withdrawal represents only a fraction of my total winnings. While I've reviewed the terms and conditions, I believe certain clauses are being misrepresented by the casino. Moreover, I'm prepared to share additional documentation supporting my claims. My desired outcome is clear: Immediate release of my remaining winnings ($4404). Transparent explanation of player level impact on withdrawals. Improved data security practices. Professional and respectful communication from the casino staff. Considering the similarities to the case you previously handled, I'm confident your intervention can swiftly resolve this issue and ensure fair treatment. I have attached all relevant documentation for your review. Thank you for your time and attention to this matter. I eagerly await your response and a positive resolution. Sincerely,

I requested $2500/$2700 winnings payout which was the result of four deposits over three days. I found out after the first deposit that because I accepted a bonus I was ineligible to collect winnings because I'd bet over ten dollars even though I met $45000 of bets which was explained to me I needed to do as an option. I lost those winnings, so on subsequent deposits I didn't accept bonus and lost on the next deposit but the final two deposits / one in crypty 300 and one in Ccard 300 I won 2700 and requested 2500. After speaking with management they approved but required ID and BAnk account etc. and 5 days for deposit to reach my bank. ...Another week went by and was told they cancelled the payment because when I compalained about the 14% third party credit card charges and they refunded me in a bonus, that bonus disqualified me from winning. Furthermore fter daily corresopndence over the folowing weeks EMAILING becuase they wouldn't connect me with billing, [EDIT] Red Dog Casino Host emailed me with daily threats of suing and blacklisting, I left VM and he finally emailed saying he's blacklisting me with credit card agencies and suing. I should explain that i reversed the CCharges because the amounts were not authorized with the 14% adjustment..etc This is why he's threatening me. Of my 2500 winnings the came up with a figure of 500 instead which the deposited in my bank. In total I deposited $1250 so after reversing 3 of 4 deposits I have close to no loss. They still got my crypto. I doubt they'll pursue but I'm concerned about legal action they are threatening.. What should I do next? I have weeks of emails and a good defense but this has ruined me on all online gaming for sure. Regards, [EDIT]

The casino asked for card details for sign up. Didn't provide information, review, nor its origin. On entering card details, made an unauthorized charge of 112.80 USD without my consent. Then emailed me sign in bonus and started spinning games on app. Would not let me see the app without spinning. I confronted them, they keep giving different stories. They didn't provide proof that I authorized the charge. Are mentally harassing me and forcing me to play 10,800$ to return my 112.80$ which they [EDIT].

On 12/22/22 I won 2700 I played a little more and lost 400. I had a balance of 2300 left and I requested payout. The verification process was needed and I submitted forms. Upon my request I received a payment of 500 dollars. This leaves a balance of 1800 which I submitting another request for that amount. This morning I received an email stating my bitcoin address was incorrect but it was the same as before. I just want to receive my funds in a timely manner.

This place required me to send a lot of personal banking information to verify my account. After some fraudulent charges were made to that account, I told them that I suspected a security breach on their end. They responded by making up claims that my bank reversed some of the deposits I made with them, (which they did not) and refused to pay the winnings pending in my account.

Dear Sir/Madame I have sent my documents for account validation and no response or email till now sice more than week. Please support to cash back my money and will donate a partial of them full payment. Regarda

I have submitted all the proper forms many times. I have been told they have everything. I keep resending as they keep saying they do not have something then say they dont have something else. [EDIT] They have lots of complaints and do not pay. I spoke to managers they say they have everything i have proof of course.

I sent in all the verification they ask for they wont validate the account for payout

This is for Red Dog Casino. I didn't see it listed. I have had a withdrawal pending since March 26. They finally approved it on April 1. I still haven't received it. They said it could take 7-10 business days. I tried to email them and they didn't respond. Will you please help me? Thanks.