PlayAmo— player complaints: 94 in English

I have been playing at playamo for over a year and with my last deposit I won 7200 euros. when I wanted to withdrawal, they told me that a third party had made a deposit. I've sorted this out and that's right. a friend accidentally made a deposit on my account on 10 February. after this I made 14 more deposits from my own bank. they are spread over the 6 months thereafter. is there anything possible to get money back? I have never been notified that a third party has deposited into my account

Playamo and after a few minutes I chat with their support to processed it so I can make a withrawal. The support told me that my request is already forwarded to financial department so I patiently wait again. After an hour my cashout is still not process so i keep on playing. After an hour i win again then withraw few BTC. I talk with support and ask for help about my cashout and they told me that sorry for keep me waiting my request is already forwarded to financial department (that was 2nd time financial department). An hour again, my cashout is not yet process so I chat support again. My request is already forwarded to financial department (3rd). An hour again i chat again and [EDIT] (support) told me to cancel my cashout and made new cashout so i did it again and he told me to wait for 30minutes because i will received an email. 1 hour and half from that time no email was sent on me. I made a lots of withdrawal here and this is the very very long time I wait. I was chatting with [EDIT] again and he didnt answer until the chat was closed due to inactivity, but i was just waiting for the answer.

I have been playing on play ammo every week for about 6 months I just hit a big win for $2,000 the next day they closed my account saying I had multiple accounts I can agree that I may have had one other account that would have been open the years ago and not used I did not know that I had another account that other account does not have any outstanding balance or negative activity but they closed my account and will not even answer my questions now

Hello I have just been ripped off by Playamo casino by $2166AUD. They confiscated my money. My name is [EDIT] / [EDIT]. Can you help me? Email I received today below. They have confiscated all my winnings including my $1600 deposit. Made in $1000, $300, $300. Why did they accept my bets. Had I lost they would not be refunding. Dear Player, We noticed, that you have breached our maximum allowed bet with an active bonus rule. We remind you that when the bonus is active, your bet can’t exceed 300 RUB / 5 EUR / 5 USD / 50 NOK / 6.5 CAD / 6.5 AUD / 6.5 NZD / 20 PLN / 125 CZK (Unless stated otherwise in special terms for the bonus). Therefore, we have made the decision to confiscate the winnings. Please, be more careful while playing in future! You can get acquainted with the full version of our Bonus Terms & Conditions here: (https://www.playamo.com/promotions) Thank you for understanding! Best regards, Casino Support Team

I sent messages to several game sites. and Bitstarz is one of them. There I ask that they should block me from coming in because I have gambling problems. And instead of blocking me. I got an offer from playamo to my email address and sms to mobile, I came into playamo and played for between 1 -1.2 million Swedish crowns. thus almost 120000 they had information that I have gambling problems. because they have the same license, and they use the same platform and the same support.have for several months, tried to get information my account but they refuse to provide information to me. And I don't know what to do. I don't have anyone who can help. And I can't speak English. I hope you can help. Greetings

I won 6578.50 euros in amount. The casino confiscated all my balance saying that I broke the bet limit which is false. The terms say that you can bet 5. That is how much I bet. They say that I broke the term because I bet the maximum amount. Excuse me, the maximum amount is the amount you are ALLOWED TO BET!. It's insane. This is their "bonus term" Bonus terms

Please help, Truly Unfair Treatment, hi, i have been using PlayAmo, For roughly 10 months now. I use my commonwealth to deposit, And Cashout on My greater, My verification proccesses for both cards where COMPLETED, Months ago. I have deposited and withdrawed from BOTH verified cards, Over 50 times, Although they constantly stuff around to get you your winnings, It always came through and never was an issue. This week i deposited $80 into my PlayAmo account, Got my winnings up and then back down to 150, I requested cashout on my USUAL card, Wich was Revoked multiple times for NO reason, I spoke to a support team member about the issue, And i was told it was an issue on their end and to request again, So i did. I was relying on this money for groceries and food this week, Log onto my yahoo this morning to find this. ''Dear Player, Your account has been closed and the winnings have been confiscated since we have noticed that you have continued using the third party's card, which is strictly forbidden in our casino. Thank you for your understanding.'' Doesn't make any sense , And i want to be compensated or i will take the matter to court, I've played for a year on there, Spoke to multiple support team members, NONE of wich mentioned any ''Special warning'' wich i was actually NOT given once. Just a load of emails about bonuses and such. They have not once said to me this issue was existant throughout the whole entire year. i tried to cash out my winnings and they took the easier option anmd [did not pay my] money that i was legitimatley relying on to eat this week. Not to mention it is extremely unfair and not right to do to people, They where happy to take my money for a whole year, now all of the sudden, i win some money and they come out of the blue with this. Not on. I would like compensation from the company and i will never be using them again. Bellow is support team messages after the email. [EDIT] Hello. How may I help you? [EDIT] Hi there, So i tried to cash out my winnings on my usual card wich kept geting revoked for an unknown reason, and now yous have ''confiscated'' my winnings and deleted my account? i would like this issue resolved that is extremely unfair. [EDIT] Your account has been closed and the winnings have been confiscated since we have noticed that you have continued using the third party's card, which is strictly forbidden in our casino. [EDIT] ive used playamo for almost a whole year. and what is thatr suppposed to mean excactly? i was using it fopr a year.. ive cashed in and out over 70 times.. so no i wont take that as an awnser sorry. [EDIT] We made a special warning for you. [EDIT] 1:36 pm I spoke to your support team the other day, none of this was mentioned, and this hasn't been an issue for a whole year, so dont see why it should be now, That was all the money i had left for food and groceries so i pulled out at 150. i will take this further if need be. What special warning? 1:37 pm I don't see one on my email, and certainly didn't see one on my PlayAmo account. That is not fair. 1:39 pm I use Playamo regularly, always have since day one, If this is how you treat your customers, That is appauling. I will take it to court, that is not legal. [EDIT] Still, the decision is final. [EDIT] We will see about that in court then. There was NEVER any ''Special warnings'' ever given via email or site, Multiple support team throughout the year said both cards are fine and VERIFIED, Funny that they delete the account with all the document proof and ALL my accepted cashouts, I find that quite suspicious.

Playamo Casino has not paid me my profit of € 299,000.00 and closed my account. Account was verified and I already had vip level 7. They claim I have created 2 account. It is not true and I can prove it. The email address of the alleged 2nd account was set up by me only on 12.02.18 at Freenet, but Playamo has data from 3.2.18, 4.2.18 and 8.2.18 in the alleged account, how does that work if the email account for this Time did not exist yet? Please help me get my honest money. After my research, there were already a lot of other players where Playamo did the same. I am also willing to agree with Playamo. Your [EDIT]

Playamo and betchan takes many many deposits from me with real money they did not tell me That i was not allowed because my country the netherlands are a restricted country That means i was not allowed to make a deposit from at least 1 eurocent after so many losing i ask a selfrequest but after That i read i was not allowed to play with real money and they must not take my real money without no warn they take so many of me thats why i wanna have all of my deposits back

Hello ThePogg, Joined yesterday playamo casino. Made couple deposits no bonuses attached. Managed to win 1500, submitted documents and goed to sleep (was playing during night). On morning went to check if the verification on my account was completed and what the situation was with the payment. Found my account freezed and contacted live chat. Chat replied that i had a duplicate account which i was not aware off, signed with my details and while registering/depositing no problems. After that basicly chat left and now they completely ignore me. This casino should be aroused with warning signs and red flags, since they take your deposits in but IF youre lucky and manage to win they confiscate youre money that you legally won without breaching any of theyre terms. I should atleast get the payment because there was not any casino money involved. I recommend every player to avoid this casino if it behaves like rogue.

I deposited $500 in bitcoin and ended up winning $1200 so I requested cash out and they verified my account and completed my withdrawal. Later that day I started to play again eventually losing about $5000 so i checked my comp points and had so i contacted manager and she closed and deleted mt account because they said they don't accept USA players. I asked her why they accepted my deposits then and why they successfully verified my account and cashed me out and still no response as we speak and this was in December. It is only fair that they refund only the deposit made after you verified account.

I have an account on playamo.com long then 1 year. My account was full verify and i did few payout from casino. when i won 15000e they block my account and dont payout. Reason wath they use is duplicate account . I never open other account on playamo. and i have lot of evidence. They only ignored my. I can send all document

Been a member for at least 3 months was on vip status, had made at least $14000aud of successful withdrawals since my account was created. The day this problem happened was Monday 20th of November, I tried to make a deposit via my usual method of Paysafe but Playamo deposit system was down so I made few deposits via bitcoin instead which worked fine, at approximately 6:00pm I tried again to deposit my Paysafe as it seemed that the system was back online, and it worked 100$ credit was added To my account, I went onto to play arizing Phoenix and wolf gold and managed to get my cash up to $6500.00 which I promptly withdrew $4000.00 which left me with $2500.00 In my account, I further more went onto play eye of ra and another couple of games and finally ended playing wolf gold max spins $250 each and stopped playing at $31500.00 aud I was wrapped, I took a break for an hour and when I returned to play I realised I couldn’t access my account! It had been blocked! I contacted live chat which first just dropped out of chat and didn’t give me as answer, then finnaly i got into another chat (all of which I have saved the dialogs) to tell me my account had been closed for duplicates. I have never created another account with Playamo and don’t understand where they get off after so much money I have exchanged with them over the past 3 months to only turn around now and tell me this? Why didn’t they say something earlier so I wouldn’t have to deposit so much money to them, and also on the Monday I have received an email stating my account is fully verified congratulaions! But a mere 4 hours later my account is fully closed for duplicates! Shouldn’t they of checked that before they sent me the email? I have never used bonus on my deposits either and I have solid evidence of deposits and withdrawals I have made with Playamo. I hope we can come to a resolve on this matter promptly.

Hello I am testing to send directly to you instead of taking this through askgamblers and curacao. I have been able to open an account first via the bob casino operated by your direx n.v casino and lost a lot of money. The reason I am writing to you is because I have received very poor management through chat and email from your employees. I have barred from all casinos via direx.n.v before, but despite this, I have been able to open new accounts. As I suffer from game problems, you will not be able to open new accounts through the same owner, and I have blocked myself from lots of pages and they have paid back my placements I made. I was able to open a new account again yesterday powered by direx n.v casino called Playamo and this is what I see as a major shortcoming in your system and you do not take responsibility for gaming. I will now listen to you first if you will repay my deposits I made through your company and solve this in a smooth way like many other casinos have done or if I will take this through ash and caracao as well as social media. I have good contacts in social media and I will be heard. I can also add that I have an email from my VIP agent that I had via bobcasino as they say I've blocked all of your pages because of gambling problems but that's not the case when I have been able to open a new account yesterday . All I need is my deposits as I did via bobcasino and playamo so if you cater to this I will not bother you anymore. So how are you going to do? My social security number is [EDIT] email [EDIT]