PlayAmo— player complaints: 94 in English

DO NOT use this site! Don’t deposit, don’t even visit the site. It has been black listed from numerous casino review sites. They will hold your withdrawal and when you reach out to support are like robots, telling you wait longer “ it’s in a live queue”, less than a $200 withdrawal is taking more than 48 hours to process to an ewallet, I’ve been playing on the site for YEARS and am a VIP. Things have gone super shady. I will be closing all my casino accounts owned by Dama N.V if it doesn’t get rectified.

This casino is bitstarz which has been banned by the Australian government, the ethics of this company is zero if your just playing the free slots fine but if you spending real money expect to loose it, we all know the house always wins but this mob it’s more an if ur a problem gambler look out. YOU HAVE BEEN WARNED.

Avoid this casino!Dont make deposit with your bank card, because after uploading all the documents they ask there will still be technical issues why you can receive money back to your bank card and will have to use different payment method. I never had so many excuses why I cant withdraw money from a casino

I contacted live chat several times to exclude my account, each time they forwarded me on to a VIP manager who despite me saying I wanted to leave and had spent too much I was given spins or bonus offers, of course this is a tactic to entice you to stay and foolishly it worked, again leading me to deposit more! In my latest contact with the VIP manager I was told a ridiculous story about her dreaming I would win a jackpot, I laughed, and replied that it was not true and I wanted to exclude, no further communication received and account still accessable despite me communicating several times I had spent too much. I am not looking to retrieve all deposits just the ones made during and since the time of requesting help.

Worst casino ever. You can make a visa deposit but you can't withdraw. Really a big fat joke. Stay away from this site. They are not letting you cash your winnigs out. Thief's.

Absolute terrible casino They will do anything they can to avoid paying you the money that you won fair and square Don't go near PlayAmo

Please read below communication with Playamo. I have kept all the communication from back then. Please let me know if i can assist in any way.[EDIT]Apr 14, 13:12 CESTGood Day,I have made a few attempts to resolve this issue with no satisfactory feedback.During the week of 2 April - 8 April (can't confirm exact date due to my account being conveniently closed) I won an amount of R40 000 (200 000 Rubles). I provided all requested docs (proof of residence,bank account in jpeg format as requested, passport, ecopays/ewallet proof of deposit) in order to verify my account, however my account was suspended in last week (between 9 April - 13 April). I am not receiving any responses, and all attempts to communicate via live chat is met with complete silence.I have spent a lot of money between bitstars and playamo. I only use askgamblers to source online casinos.If I do not receive adequate feedback and resolve this matter by next week, I will get my attorneys involved even if it costs me triple my owed winnings.Please ensure I receive your urgent response.I have emailed all requested info again.Regards,

They scammed me tonight.....they indicated for a new user, deposit 20 and get a bonus....They then told me it was $20 Euros......so i then proceeded to deposit again, and try for the bonus. Then they said no lol, this is your second deposit. LOL they even then refused to give me the promised bonus on the second deposit.100% unethical, and these snakey casino should be purged.

I am writing regarding a complaint for Playamo casino.On the 21st of December 2020 I have asked the casino live chat for a self-exclusion and delete my account.I have some serious gambling issue.The agent unfortunately wasn't able to do that for me,instead she said, she will forward my request but pointing me to send an email to my VIP manager regarding this issue.I received a reply from my Vip manager with my request ignored and instead a bonus offer and make me believe i will win again.I have tried several time to delete my account with the live chat and my Vip manager but she kept offering more bonuses and ignoring my request so i just kept playing and losing more. Please help me getting back my money since the self-exclusion request.Cheers

Accused (without any proof) of having created more than one account, they confiscated my winnings (600 AU dollars) and closed my account.

Cashout is so annoying complicated. They Want five documents, below a mobilephone bill to verify the Personal address. 3 (!) documents/ Bills which confirm my address became Not accepted. I Need to Go to the town hall to get a address confirmation, what costs 10€ and waste ma Time! Definitely the Last Time that i Play there! Not recommendable!

I was bet on playamo.com and had difficulty to cash out,issue ticket:#Q1A6A.Now,I have around 1200 US dollars in my account. I provided everything they asked, now they asked for more document and it will never end. they also manipulating the game results (I will upload a video to YouTube shortly ).they are not fair casino.Avoid! They are registered in Curaçao not AU. you won’t get your money back.totally scam group.They have many small betting website, all running by same criminal group.There are so many online gambling website, through my experience,sadly,not too much are fair play.All have backstage to control the results.It’s just a program！this industry sucks,need regulations.

I sent e mail to vip host stating I wish to close my account as I am no longer in control of my deposits This request was ignored and instead I was offered a bonus I am a compulsive gambler who is self excluded from 2 of Playamo s affiliate sites My request for account closure was ignored and I subsequently Lost a huge amount My email request for account closure have been acted on as I said I wasn’t in control of my deposits I am seeking a refund of net deposits following this e mail request

I am writing you an email with my complaint for PlayAmo casino. On 15th of May 2020 I have requested to be permanently self excluded from this casino on live chat support. The agent unfortunately wasn't able to do that for me but pointing me to send an email to my VIP manager regarding this. On the same date as stated above, 15th of May I have sent an email to my VIP manager, her name is [EDIT], asking for permanently self exclusion and couple of hours she replied that she can offer me some free cash bonus just to change my mind. As I haven't replied to accept her offer, finally she did self excluded me couple of day afterwards. They reopened my account and because of that, I feed my addiction to gambling and Ihave deposited and lost everything. Therefore I have contacted them to explain yhe situation that they reopened my account when they shouldn't and I am requesting full deposits back, but they don't want to do so, saying that it's my own fault. Kindly, please do your own investigation in this matter, because this casino is breaking the license rules regarding the self exclusion measures and in the future it could do more harm to other vulnerable customers like me. Thank you very much! Kind regards,

Dear the Pogg, I have sending several mails to Playamo en betchan because We want to make a complaint to them about responsible gambling. I have sending more emails the last 14 days. I didn’t get any respons from them. Please can you ask to them to respons on my mail so I can get my documents.

Hi i have a complaint about that site I have played on that site some time and was always satisfied with them, until yestedray, i deposited 20€ and got 144€ of which i normally withdraw on my credit card. but then i got bonus spins 39€ which i had to wager 1970€ which i did and won 500€ all together, but when i wanted to cashout i could not. I had to send verification documents which i did and were aproved. But then they said that i have to explain duplicate account existance because there was the same ip adress. I do not have 2 accounts, but i had issues with my phone signal and could not play on the phone, so i played at my girlfriend's house on their computer, but did not know that that could be a problem, my girlfriend's brother used to play also on playamo, which i did not know. I do not live there, and i have different adress so i do not breach their terms of use. down i am sending you explanation which i provided to the playamo support team. What can i do? since i feel a litlle scammed because i did not create any additional account and already made 4 succesfull withdrawals before. have send all the documents,and about the duplicate accounts, i hVe only one account, but as i explained at live support my internet connection on phone was down,so i played at a computer when i was at my girlfriend's house and did not know that can be a problem. i can send you anything you want to assure you that this is my one and only account now they send me email and left me 20€ on account,deletwd 500€ and said that will close account, i feel that i havent breached the rules, i live on different adress and dont have duplicate account. thanks for your help, Best regards [EDIT]

I had verified my documents and requested a withdrawal in which they responded with me having a duplicate account and were going to close my account and confiscate all winnings. I replied with howcome you would take my deposits but not give me my winnings Nd if so may I please have a refund of all deposits made on the account. I was never notified about having a duplicate account until it came to making a withdrawal then I was notified along with refusal of my winnings

I want to cashout but skrill and credit card methods of cashout are blocked.

Playamo flat out refusing to pay $15000 grand jackpot on a tecnicality

A few days ago I decided to throw a bit of money in the online casino play amo, after winning 500$ I decided to withdraw my winnings . Ever since all they did is decline my withdraw over and over again giving me different kinds of excuses why it’s being declined , after sending in over 10 different documents it’s still being denied because they want a second photo ID? I sent them my passport which is expired but apparently that’s not good enough. I took a picture of my valid Canadian drivers licence over 3 times even a picture of me holding it. I’ve sent in birth certificates , Medicare etc to back up my valid ID. I don’t have any more documents to send in but they won’t help me out what’s so ever just keep repeating themselves saying they can’t accept my valid Canadian drivers licence and require a second piece of identification. I just want my winnings !! I’ve used many many different types of online casinos and I have never came across these complications.