PlayAmo— player complaints: 94 in English

Tip for the casino. Using a low RTP setting on all the slots will only make players leave the site permanently when there are plenty of casinos offering max RTP on all slots.You will still make your money using max rtp settings and attract a larger player base. This is what the most successful casin

Tip for the casino. Using a low RTP setting on all the slots will only make players leave the site permanently when there are plenty of casinos offering max RTP on all slots.You will still make your money using max rtp settings and attract a larger player base. This is what the most successful casinos online do (example - Stake)Processing withdrawals as fast as possible will make people deposit money again sooner. Don't be lazy with it. Make your bonuses/cashbacks enticing. Don't give players 50 x 20c freespins with a 50x wager after they have deposited a few thousand dollars per week.There are ways to become a successful casino but the owner does not be very business minded. Put the customer first. You can still make your money. Popularity is key to success.

The bonuses seems good but in terms of withdrawal( finance department) its very slow I used to be a customer, after several deposits I requested my first withdrawal, it was pending for a while but later on it got rejected for KYC.. you submit documents it takes a while… you request something it takes a while….. Its way behind the industry standards.

I love Playamo by far my favorite casino from its multiple ways to deposit & withdrawal, to its massive library of games, to its customer service team and it's amazing VIP managers. I would rather gamble at Playamo than a real casino anytime!!

Dear Player,Kindly note that the missing deposit was received, but as your account is currently closed, we must begin the refund process.Please attach photo of your ID and fill this template:Account holder's name: X (full name should be provided)Account holder's address: X (physical address: city, street, building, postal code)Account holder's email address: XDate of birthed: XBank name: X (full name of bank)Bank address: X (physical address: city, street, building)IBAN: XSWIFT (or BIC): Xquesta è la prova dei soldi che mancano tanto per dimostrare il furto e ora non ne li vogliono rendere fate voi nei prossimi giorni vi pubblico tute le mail per capire di non giocare con loro vi rubano i soldireply to the reply it happened to me on November 30th and you said that there was actually an error, I wanted to reopen the account to play the money that didn't arrive you told me that it's not possible. Now I sent you the photo of the document and the card let's see if it's true vi ho mandato tutti i dati via mail a supportplayamo se è vero cancello la mail ma fino a che non vedo i soldi non ci credo

First time playing on this site and all of it was great. Customer support were over helpful. PROMPT response and engage the correct answers everytime. Withdrawal process was easy, and any issues were solved on the spot. Games are endless. Searching favourites was surprising as not all sites have ALL your favorites but play amo never dissappointed. Love it :)

very active web forms easy to use, no extra fees upon making deposites, and fas witde

I have been signed up to Playamo for over a year, I’m level 6 VIP, have deposited numerous times, and have NEVER once cashed out let alone make a couple of hundred above my deposit. I would highly suggest staying away from this site. I play numerous online sites, by far Playamo is the worst.

I have been signed up to Playamo for over a year, I’m level 6 VIP, have deposited numerous times, and have NEVER once cashed out let alone make a couple of hundred above my deposit. I would highly suggest staying away from this site. I play numerous online sites, by far Playamo is the worst.

BIGGEST SCAMAVOID I DEPOSITED MONEY. THE DEAL WAS FREE-SPINS AFTER DEPOSITED I NOTICED I WASN’T CREDITED AND I CONTACTED SUPPORT THEY TELL ME I WASN’T ELIGIBLE.Update tried to withdraw now asking for id after it was approved seams they don’t want to pay out don’t feel comfortable sending my id to a company with bad reviews.I sent my id 3 three times they use every excuse. still waiting it feels like as everyone says they will pull any excuse they can find. and keep you waiting.I got the money in the end crazy long it took. FREE SPINS ARE A SCAM THOUGH DONT REMOVE BONUS ONCE USED Scam company stay away

Worst casino couldn't even payout a $250 withdrawal been over a week and they just keep telling lies to suit them absolutely furious should be closed down

i deposit and i find out they doesnt have betting on their site. ( my fault ) i try to withdraw and they says they want me to verify my with id of name and then my adress from a bill 3 month old? i try to explain i doesnt get bills with post sent and its hard for me to show anything with my adress on except for ids or that my adress is visible on my bank account. And after some chat in the live section they banned me i cant log on. i am still waiting for them to reply and send me back my 1.000 euro

Terrible Experience – Winnings Confiscated I deposited €430 from my own bank account (no bonuses) and won €4,000. When I tried to withdraw, PlayAmo suddenly closed my account and confiscated my winnings.At first, they claimed it was because of “restricted countries,” but Germany is not restricted in their Terms and Conditions. Later, they told Casino Guru it was because of a “wrong name” on my account.The funny thing is, the incorrect name wasn’t intentional — it was a registration mistake I didn’t notice at the time. I even contacted live chat, and they told me it could be corrected. Despite this, they still closed my account and refused to pay.My deposit came from my real bank account under my correct name, proving I was not trying to cheat. PlayAmo’s inconsistent and unfair treatment shows just look for excuses to avoid paying winners.

This casino is blacklisted on many platforms for exactly this type of predatory behavior. They accept deposits easily but refuse to pay out legitimate winnings.Publicly, they pretend to be “deeply concerned” about complaints. In reality, once I contacted them directly, they completely ignored me.Playamo stole my €4,000 winnings after I deposited €430 and played fairly from Germany — a country not restricted in their own Terms.

Anytime I’ve tried to withdraw they ask to verify everything again.I’ve done this 2-3 times now which was very annoying. Latest time they refused to pay and confiscated my winnings because they said I better over $8AUD, I could only find where I betted at $7AUD.I’d stay away from this company. They have been far from helpful on all occasions, the chat / support is a bot.Thanks,Matt Riseley

I deposited €430 and played from Germany — a country that is not restricted in Playamo’s own Terms and Conditions. After winning €4,000 fairly, they closed my account and confiscated my entire balance, claiming I violated rules related to my country of residence (Netherlands), even though I was physically in Germany when playing.They accepted my deposit with no issue, allowed me to play, and only after I won did they suddenly decide to apply this so-called “restriction.” I cooperated fully and provided all required identity and banking details, but they refused to release the winnings.designed to take money from players and avoid paying out any legitimate winnings.Be very careful. This platform operates in a highly unethical and predatory manner, and uses ambiguous rules to avoid paying players. I have filed a formal complaint on Casino Guru and AskGamblers.Avoid Playamo at all costs.Thank you for your reply.To clarify: I deposited €430 and played on your platform using a German IP address. At no point was I warned, blocked, or informed that there was any issue with my account. Your system allowed me to register and play freely.It was only after I won €4,000 and tried to complete the withdrawal that I was suddenly asked for verification — and then had my account closed before the process was even finished. This feels extremely unfair.Additionally, there is a serious contradiction in your Terms and Conditions:– Your website says: “Using VPN is not restricted, however, it may lead to malfunction.”– Your PDF terms say: “Using VPN to bypass blocks is strictly prohibited and may lead to confiscation of winnings.”This is misleading for players. If VPN use or country of residence were truly restricted, that should be clearly enforced at the time of registration or deposit — not after a large win.I hope PlayAmo will take this seriously and resolve my case fairly. I will continue my complaint through Casino Guru.

I had money in it now its blocked under australian goverment

Finally playamo approved my withdrawal after six days rejected. When it's approved it's only took two days to get into your bank account if you use bank transfer.

I won $3,500. A huge win. So, I went to withdraw it and it was rejected. Their customer service told me to upload the required personal documents and that should fix the rejection. I did. It was rejected again. I asked my VIP client relations employee about the matter and they said rejected again because now the 'new issue' is somehow I had two accounts. One in gmail.com and the other in "gmal.com". What is gmal???? Now they tell me it's my fault for not reading their terms and conditions which say double accounts are prohibited - they proceeded to rejected my withdrawal and disabled my account!! It's got scam written all over it. At this point, they stole my money and my win. I would stay away from this site.

Urgent your customer service representative closed my account upon misreading my message. I have deposited $50, I can't access my account and I'm not receiving a reactivation email. I'm unemployed I get to do online gaming twice a month and your employee closes my account and holds my funds.