NetBet— player complaints: 69 in English

I am very dissapointed by this website , rules and everything . There is a welcome bonus invalid,everytime when me,other friends try to introduce the welcome bonus code, is invalid or not more available but on website is still appear. I try more times,still no work. I am very dissapointed,WE ARE DISSAPOINTED ME AND A LOT OF CLIENTS by the rules,fake promotions and more details. Big shame,hundred of romanian clients talks on facebook in groups about the website and you will lose them.

£1100 in £100 out and they tried there best not to pay me that. My advice stay away

Hi, Just to make you aware that this company will lure you in with offers with no links or statements that any of these have extra terms and conditions stated to them. When I contacted there customer services they advised me that this will be looked into and a manager will contact me about this situation. It has been over a week and I am still waiting......

Ηello, I deposit today 27/6/2014 at Netbet casino €30 and the amount did not credited to my account although it removed from my bank account. What is happening??? Furthemore I tried to deposit last week €25 with PaySafeCard and the card was locked. I contact PaySafeCard support and they told me that the card cannot be retrieved and the amount will be credited to my bank account at 15 days. What all these mean. Of course I am not going to deposit again at this site. Please help me if you can because their customer support is awful. I contact via telephone and for 20 minutes no one answer me. Via e-mail I do not have take an answer about PaySafeCard 1 week now!!??

I made a withdrawal on Friday the 24th of April. They acted like I might not need ID. As with Neteller sent it anyway rather than face delays. Few days later they got back to me to send more ID. I sent the ID and was told my withdrawal could be paid on Saturday. It's been in progress since Monday then they told me Monday then Thursday now it's Thursday I will get some info. username [EDIT] amount £2380 [EDIT] Email [EDIT] I feel there being unreasonable answering emails.

Hi, I placed a deposit and wagered it at 1.78 odds via NetBet. When I attempted to log in I was unable. After contacting them net bet informed me that my phone number contained an error and needed correcting, this has been done successfully. I was also told via phone at this point that my bet had been cancelled, by NetBet, and that I should log in and redeposit the £200 (NetBet had rejected the deposit) and they would then honour the bet paying the winnings and welcome bonus that I am entitled to. I have been trying for several days to do this however NetBet has blocked the deposit form. I can't make a deposit on any of the computers I have tried (I have friends that have successfully deposited and betted in the meantime). I have a screenshot of my original bet if you need, I am waiting to be able to deposit as instructed and receive the winnings and welcome bonus as promised, to partially withdraw and stake on some games this weekend. NetBet are not easy to contact, the advisers are pleasant enough but don't follow through what they promise. Thanks, [EDIT]

I have recently been dealing with the LGA over my issue with Casino 770 which is now NetBet. I won £5000 and when I went to withdraw, my account was closed and I was accused of cheating on blackjack. I did not play this game and after they looked into it I was cleared and the £5000 was put back in my account. I then went to withdraw again and again they took my money and closed my account. This time they said due to multiple accounts. I explained to them and they accepted my explanation and put the £5000 back in my account. I then went on to gamble and won a further £9000 making my total balance £14,000. They rung me up and said due to yet another tech error where my account was deducting I would only receive £4000 which I did. I then sent a letter of complaint to the lga who investigated the matter. The investigation is now over with and I received an email from LGA saying that Cosmo Gaming would be in touch. I then received an email from Cosmo Gaming saying £6000 was deposited to my account. I wrote to the LGA because the amount they took from me does not match the amount they paid, there is a shortfall of £4000. They said Cosmo would explain how they came to this figure. I have emailed them and no reply. I have been on live chat and they end the conversation without giving me an explanation and now I am blocked on live chat. The investigation concluded there was no technical error therefor all monies should be paid and I have not been paid in full. They will not answer any of my emails. I will take this further and will write to the malteese newspapers if I have to. For 16 months they have branded me a cheat they have caused me so much stress its unreal. I have suffered greatly in my personal life with this casino. To be called a cheat and branded over the internet with it as well and I do not get an apology. I want the other £4000 they owe me and I am ready to sue the casino for all undue stress and other problems they have caused me. If the LGA says no tech error and it's in black and white, why do they refuse to pay the full amount.

Hi, I made a deposit at NetBet without any problems and no additional information was requested. I am now trying to withdraw my funds and they are requesting I fax them copies of my passport and bank card as proof of my identity. I have never encountered this before with any other online gambling site and I am loathe to fax these highly sensitive documents to anyone let alone when I have no assurances whose hands they may end up in.

Since Casino770 has switched into NetBet my withdrawals were not processed and were returned to the net bet account without my acknowledgement. As far as I was aware I was using my bonus money which turned out to be my own money, £981.21 was removed in total after complaining they then told me sorry we put the money into your account without telling me. I have all off this in writing and on video which I intend on using in legal action against Netbet.