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NetBet— player complaints: 69 in English

69 Complaints
0 Last 30 days
0 Unresolved
212.06300380807d Last complaint
21.3 Risk index
33% Resolved · of 24 with a known status
50% Withheld payouts among those
€3,037 · £315 · 550 NOK Disputed sums

NetBet: 69 complaints filed in English across 2 platforms, disputed sums €3,037 · £315 and 1 more currency. Most of them are about withheld payouts (36%). Risk index 21.3. Texts below are the players' own words, as published on the source site; last complaint 2026-03-13.

What players complain about

Withheld payouts 36% 25
Bonus terms 29% 20
Other 20% 14
Verification 9% 6
Game fairness 4% 3
Account blocks 1% 1
Status unknown 45 Rejected 15 Resolved 8 Closed, no outcome 1

Sources

Trustpilot 45 CasinoReviews 24

Questions and answers

How many complaints are there about NetBet?

The English-language record holds 69 complaints from 2 platforms; 45 carry no status from the platform. The latest one is dated 2026-03-13.

Does NetBet resolve complaints?

Of 24 complaints where the platform recorded a status, 33% were resolved, 0% remain open and 63% were rejected as groundless, 4% were closed without an outcome. Withheld payouts account for 50% of them.

What do players complain about?

Mostly withheld payouts — 36% of cases, then bonus terms (29%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 69 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 21.3 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 69

13.02.2017 Trustpilot Verification
Trying to withdraw money
Trying to withdraw money and can't sent documents and they still want me to jump trough hoops awful awful. I have been playing for well over a year and my first win. I will be deleting my account after. Disgusting
13.02.2017 Trustpilot Verification
Trying to withdraw money and can't sent documents and they still want me to jump trough hoops awful awful. I have been
Trying to withdraw money and can't sent documents and they still want me to jump trough hoops awful awful. I have been playing for well over a year and my first win. I will be deleting my account after. Disgusting
10.02.2017 Trustpilot Bonus terms
I signed up to this site to give it a go. deposited £50 to make use of the "free" bonus. had to go through several tasks
I signed up to this site to give it a go. deposited £50 to make use of the "free" bonus. had to go through several tasks to finally get the bonus in the mean time building up £850 in my account. I withdrew the £850 and when I did my bonus funds disappeared. After a few days of waiting for the money
10.02.2017 Trustpilot Bonus terms
Terrible site stay away
I signed up to this site to give it a go. deposited £50 to make use of the "free" bonus. had to go through several tasks to finally get the bonus in the mean time building up £850 in my account. I withdrew the £850 and when I did my bonus funds disappeared. After a few days of waiting for the money to appear in my account I contacted them to see where it was and was told I had to send verification documents to them. I sent the documents away then went to log in and it failed. They seem to have blocked me for some reason leaving me without access to my account and my open bets. That's the stage im at now and cant see me getting my winnings soon. stay away at all costs. All these 5star reviews are clearly employees that would rather write fake reviews than answer their phones!!!!!!
02.01.2017 Trustpilot Game fairness
Criminal con artists
I bet on green 0 for a £36 pay out. I didn't receive my winnings. Annoyed!Now I need to remember every last detail of the bet to claim my money back. As if they didn't know there is a problem. CRIMINALS
14.12.2016 Trustpilot Bonus terms
Incredibly bad don't bet here!
Don't bet here folks! Promotions aren't credited. They do cool with their promotion bets but when you win they won't reward. Customer service doesn't have any idea of what they're doing and all say something different. Also, if you want to withdraw money they already want to have your ID and bank statement etc when you only withdraw 25 euro! This takes 2 weeks before the money is on your account. Netbet truly is the lowest gamble website I've encountered. Horrible customer service and horrible play.Stick with unibet! Way better
29.11.2016 Trustpilot Bonus terms
Terrible Site CON!
Do not bet with this site, the casino is a con! had bonus funds and won £95.00 and it wouldn't let me withdraw or even transfer the funds to sports! JOKE!
13.11.2016 Trustpilot Bonus terms
You suck... BIG TIME
You suck... Totally confusing bonus crap 75% etc... get refused every time, last deposit from here, going back to betcoin.ag, at least you know what you get!!!
06.11.2016 Trustpilot Withheld payouts
DISHONEST GAMBLING WEBSITE
Beware of all the fake reviews of this gambling web-site. The fake reviews are obvious from their poor language and pointless comments. Why would someone write a review just to say 'its great', unless they have a positive experience to share?My experience of using NetBet over the last two weeks has been dreadful. I phoned customer services this evening and was on hold for over 30 minutes (I wrote this review while waiting and then I gave up on the phone).It is also almost impossible to withdraw any money. You will lose any bonuses that are due, there is a hefty minimum amount and you can only withdraw whole pounds. I have not received any money yet and I am not hopeful that I will. I do not recommend this web-site. If you really want to use it then I suggest to test with a few small value bets and then try to withdraw your funds to give you confidence before doing any serious gambling.If you look carefully on TrustPilot, you will find a few genuine reviews of NetBet and they expose the dishonesty of this company.
31.10.2016 Trustpilot Withheld payouts
The worst site in the world
Beside you're stupid slots,where you will never win,when you win yoou will have to wait for the money 2 weeks,in this time you are able to deny withdraw money ,all the people that play slots know that they will never stap and wait for money to arive,they will lose like usual,you guys are bad good business to steal from us
17.10.2016 Trustpilot Other
!!!!
do not recommend this casino, rude service.There are no good bonuses, loss of money.
05.10.2016 Trustpilot Game fairness
Rubbish return to player rate
There's no way they have a 96% return to player rate. My first day I spent £30 and it was gone in less than an hour making small bets of £0.40 and less.
30.09.2016 Trustpilot Bonus terms
****MOST POSITIVE REVIEWS ARE FAKE!****
I play on a fair few casino sites, and this is by far the worst one. DO NOT sign up here. They will lure you in with a deposit bonus and from there it is all down hill. Firstly it is impossible to actually win, and when you decide you want to cut your losses and withdraw something, you are not able too because of there scamming bonus system. When you have lost all your bonus which is going to happen, the bonus does not go from your account it remains active, therefore when you redeposit money into this site your bonus remains active, therefore any money you win goes into your unwithdrawable bonus funds. You have to manually remove the bonus from your account which no other site does , it is just a tactic to make more money. Live chat is terrible, takes an hour to get through, if you even get through, and the person at the other end is a clueless moron. DO NOT sign up with these scumbags! When i tried to complain, they tried bribing me with more unwithdrawable bonuses like im a thick moron. SCUM SCUM SCUM
30.09.2016 Trustpilot Withheld payouts
Worst online casino sp far
Netbet has a great selection of games but that is all it has... I won over £600 pounds and had to call them 10 times for over and hour a time over a period of 9 days. Once finally spoken to I was told to verify my account... did that and still no payout I called again for 2 days left messages and still nothing they are scammers thieves and crooks.... playing for fun on netbet it's a great site playing with real money is a big mistake
27.09.2016 Trustpilot Withheld payouts
Avoid at all costs.
They will make it very very hard for you to withdraw even if you didn't win, once u deposit , forget about it, they are Class A scammers, they hire people to wite good review, compare every one to another and you will notice.
27.09.2016 Trustpilot Other
Scammers
They will not give you back your money,they are SCAMMERS.Avoid them, they are Scammers.
27.09.2016 Trustpilot Withheld payouts
Very Bad company
No chance of winning, and if you do won like 2% of what you deposited, they will make 1000 excuse not to give you your money, they told me that I have to verify my account, So I did and I played with the money and lost, I asked them before I deposit again, can I withdraw now, they said yes ,you are verified, It's been 10 days waiting for my initial deposit to be back, they said "48 hours",Avoid them, they are Scammers.
04.08.2016 Trustpilot Other
Very bad experience.
You guys should do something with customer service and ASAP !
04.08.2016 Trustpilot Other
Worst customer service ever
After technical fault I contacted customer service. Waste of time. In the middle of free spins it froze. It's happened twice now and still not sorted so closed my account. 96 hours to reply. Very poor customer service for a large site
12.07.2016 Trustpilot Withheld payouts
They will make it very very hard for you to withdraw if you withdraw more then you deposit
Nothing is for free and if they have to pay you winning be prepared to provide evidence you will wait long periods and they give you every reason to cancel withdrawal. you can deposit as much as you want as long as you lose without having to provide anything

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