Mr Sloty: 66 complaints filed in English across 1 platform, disputed sums £48,792 · €10,248 and 1 more currency. Most of them are about withheld payouts (100%). Risk index 22.7. Texts below are the players' own words, as published on the source site; last complaint 2024-05-03.
Resolved 37
Closed, no outcome 29
Questions and answers
How many complaints are there about Mr Sloty?
The English-language record holds 66 complaints from 1 platform. The latest one is dated 2024-05-03.
Does Mr Sloty resolve complaints?
Of 66 complaints where the platform recorded a status, 56% were resolved, 0% remain open and 0% were rejected as groundless, 44% were closed without an outcome. Withheld payouts account for 100% of them.
What do players complain about?
Mostly withheld payouts — 100% of cases.
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 66 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 22.7 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 66
14.06.2022CasinoReviewsWithheld payoutsResolved
Mr Sloty - Does not pay out
On May 1st 2022 I tried to withdraw £500 and they sent me a confirmation email saying 7-21 working days!
I have contacted them almost everyday and I just get the same generic response that I have to be patient and that sometimes it takes longer to process!
I sent a complaint in an email last Tuesday giving them 7 days to process and sort the issue in accordance with the CGE guidelines who apparently are their governing body? They still sent me the same generic response!
30.05.2022CasinoReviewsWithheld payoutsClosed, no outcome
Mr Sloty - Withdrawal not paid
Requested a withdrawal 2 months ago from this casino. I requested the withdrawal on the 11th of April to my Bitcoin address. All I get from customer service is the same generic reply and don't get anywhere. They tell me "please be patient" "we will notify finance." I've used no bonuses and my account is fully verified. When I contacted customer service again the other day they told me to send in documents again through email -which I did. They confirmed that they had "updated them on the system" I then asked "will my withdrawal be processed now?" In which I got no response. I feel I have been scammed please help.
28.03.2022CasinoReviewsWithheld payoutsResolved
MrSloty - dont pay out
Hi I keep on get the samen text from helpdesk that i have to be pationt but it's almost being 6 months that i made my withdrawal request and helpdesk they keep seing they dont have restrictions to contact finance department very weird but i put my money there and once i finally win one time then they dont pay out I dont mind to pay a kill fee fore the help
06.12.2021CasinoReviewsWithheld payoutsClosed, no outcome
Mr Sloty - non-payment
Hi, I made a deposit on mrsloty.com of £20 with a 100% deposit bonus making it £40 I played through the wagering and cashed out £360 it’s been over a month when I contact live chat they say they need to look at all the transaction history to make sure I didn’t break any terms and conditions which is fair enough they say 7-21 days for it to be paid but it’s been over a month and it still says pending I also asked them what country is the licence and they said it’s an intonational licence I don’t think they have a licence at all is there any way I can get the amounts I deposited it was £100 in total over a few months because I know they are not going to pay the withdrawal I just wondered if you can help me with this or if it’s a lost cause trying to get a refund from an unlicensed casino.
17.10.2021CasinoReviewsWithheld payoutsClosed, no outcome
Mr Sloty - non-payment
Hi there, On September 6th, 2021 I requested a payout of 3000 €. Nothing has happened since September 6th, 2021, you are just put off. The only thing they say is "PATIENCE" According to the casino, a payout should take 7-21 working days, these are long over. My account is fully verified.
04.11.2020CasinoReviewsWithheld payoutsClosed, no outcome
MrSloty - Wrong bank details their error
I requested a withdrawal from mr sloty was asked to complete form with my bank details my withdrawal was sent on 30th I never received it they are now saying I put in the wrong bank details well I know them back to front someone there en entered them incorrect there not anything like my details but all I get from them is there were sent .... yes but to the wrong account !!!!!!
