Mr Green— player complaints: 103 in English

What a joke and I see I. Here there is 2 places to revive mr green and mr green casino pls read bothUpdated 6 minutes agoI wish I had read the reviews here…I wish I had read the reviews here before I played with this casino I have had a win and 22 days into the win they are avoiding to pay me This casino is part of William hill so you would expect better service and better and fast payments not lies . You can only talk to them with chat online and the reply 99% is always the same they will look into it and sent you a e-mail Reply’s are 7-10 days late and they don’t awnser the question... PLS PLS PLS AVOID THEY WILL TAKE YOUR MONEY BUT GOD HELP YOU IF YOU HAVE A WINAfter haveing a big hit on the slots I withdrew the wins only to be hit with e mails Asking for photo Id Visa card photos . Ask to hold my passport next to my face and take a photo. Ask if I had a death in the famely come into money from selling of property send bank statements.... and after all this again the same reply’s to send the same documents again LOL After 27 e mails 21 chats in line and 15 phone calls I have had to speak to a lawyer and the gambling commissioner on line Now I have ask them me green for a dead lock Letter and they have reply that thus can take up to 8 weeks !!! SO I ASK YOU DO YOU NEED ALL THIS trouble is god forgive you have a win ? STAY AWAY THERE ARE MANY GOOD CASINOS THAT RESPECT YOUNow dear readers After 14 days of my withdrawals pending the funds we returned to my casino account now this is very important I can now play with the money but can’t withdraw one penny from my real money that is over 150.000 $ yes This now is just one of the ways this casino traps you and hopes that you will start to gamble again and loss some or all of the money. Now is the fraud ? I don’t know but when you play with this casino I would be very very scared if I was you .. I see I am not the only one to have such problems with this casino.So much has happened in the past week today is Nov 3 and this problem is still going on ... Oct 30 I had a e mail saying my withdrawals are approved and payment withs be made .... only to then be told that they need a bank statement to make a bank to bank payment as the amount is over 30k Now I have sent them 5 bank statements so far so why do they need another one and the same one I sent 5 times all ready ?Just a way to delay again lol crafty mr green disgusting 🤢 . Only after all of this to have had 2 payments of 15k each and then payments stop 🛑 again lol ( poll pot had more dignity than this casino ) To the find my account to be blocked YES 👏 And now to be back to email being sent back and forth .... Will up date again this weekUp date 4 nov After the reply here I must make a up date Nov 1 I called mr green reply there is no up date as of today pls wait Nov 2 I called mr green reply there is no up date pls wait Nov 3 called mr green reply there is no up date pls wait Nov 4 just called mr green reply there is no up date pls wait !!!Who in the name of god Do they think they are what casino treats there customers like animals?And who can give me a reply ? Mr green customers service can’t they give u the same reply every time More to follow thanks everybodyHi again reply Nov 5 from me green Antje (Mr Green)5 Nov 2020, 10:36 CETDear Andreas,Thank you for your email and your patience. I liaise with the relevant department for you and will get back to you as soon as possible.I kindly ask for some further patience.Kind regards,AntjeLet’s not forget winnings and withdrawals was October 11 today is Nov 5th ?Up date Nov the 9th Had a reply to one of my e mails Telling me to wait . And when they have finish studying my withdrawals I will get a e mail Let’s not forget I have one email telling me that my witho have been approved and payment will start So we are now into day 28 from the withdrawals and waiting I phoned them today was on hold 19 min then told there is no one to answer my call now and to send them an E mail So like many of you said on Facebook and you tube they know my phone number now and don’t reply This is a casino that will take ur money but looks like they will do anything to pay out any winnings Will up date again tomorow after I get a new SIM card and call them Cheers ever

When my account was blocked my real money balance was £277 and i was refounded only £50, please help, my email adrees is [EDIT]

worst bookmaker , i have ever used in being online gambling from the start at least 15 years, never had such poor customer experience Avoid People.

PLEASE MERGE THIS REVIEW PAGE WITH THE OTHER MR GREEN PAGE.PEOPLE ARE LEAVING GENUINE REVIEWS HERE AND THE TRUSTPILOT SYSTEM IS NOT WORKING FOR CUSTOMERS.

Worst bookmaker I ever experienced stay well clear their service is pathetic and their stake acceptance is absolutely gutless.

I had an awful experience with this pathetic company . There complaints advisors were poor and didn't resolve my complaint and one bet I put on took approx 25 minutes to be placed after being referred to their traders absolutely disgusting service , worst bookmaker experience I have ever experienced.

Be careful, they suggest you get a free bet bonus but if you withdraw any winnings you loose it

Dear ThePogg, A few weeks ago I saw someone livestreaming Live Blackjack. And I saw him winning some money so I wanted to try it as well. I created an account on MrGreen with my details. After I lost my first deposit I kept depositing because I thought I could win. After a few hours my bank called me because they saw outgoing transactions to a casino while Iam still 17. They said this is not legal and casino has to return the deposits. After they told me that I went to the Live chat because I deposited my whole bank account... (A total of 750 euro...) they asked me to send ID, so I did and after one day I came back to the Live chat and asked for the status. They told me they could not give me any refund of the deposits because I used false details. I registered as an 18 year old instead of my own Date of Birth (27-11-2002). I have spoken to our Local gambling Authority as well (The KSA) and they said as well that my deposits has to be returned because they are taking money from minors now. Since a few weeks I cant even pay my phone bill anymore because everything went to the casino at underage. I hope this can be reconsidered.

Don't even bother. They reel you in let you win a bit then when things go wrong and you question anything they freeze your account.

I HAVE SPOKEN TO 3 PEOPLE ON LIVE CHAT TODAY I CANNOT DEPOSIT ANYTHING IN MY ACCOUNT 4 HOURS ON STILL NOTHING DONE REALLY OBISMAL CUSTOMER SERVICE WILL BE TAKING THIS TO THERE CEO AWFUL WILL TAKE MY CUSTOM ELSEWHERE

Mr Green fined £3 million, doesn’t surprise me as there parent company William Hill was fined £6 million. Again for money laundering and irresponsible gambling. It’s time that William Hill had there license revoked.

I've completely had it with them. Their bonus system is so buggy that often free spins/bonuses etc. aren't applied automatically like they're supposed to be, so you end up having to contact customer service but you may as well not bother. They respond quickly to support tickets and pretend to pass things on to the relevant department but then you never hear from them again. Woeful.

Thieves. Win two bets in a row and now my max stake is 0.56p Absolute jokes. No problem taking your money but wont let you win.Pathetic

I made 2 separate deposits at this casino that did not show up on my account or bounce back. When I contacted idebit about it they confirmed that it had been successful on their end and sent me the pertinent information. I then contacted me green support who told me I had 4 pending transactions that they were waiting for the bank so I sent them the info I was given showing successful transactions and was told I was wrong they didn't have the money I then asked them to cancel all pending so I could rule them out as the problem and was told they could not do that. So I am out 70 $ it disappeared apparently. I have emails with the info pertinent to the case that I can send.

Had a couple of sports bets on the donkies to try out the sportsbook, one came in for nearly £1k profit, next day i tried to place another bet - already limited to less than £10 a bet, after 3 bets and 1 big win... jokersAlso this is the 21st century, withdrawal fees are a pee take, considering i hit withdraw and within 10 mins its back in my bank account all done by the wonders of modern technology and visa direct... why u need to charge £10 to withdraw a £1000 when 99% of places will do it for free...I guess my experience of mr green is short and not very sweet, thanks for the £1k though

Lie on line big swindle, they call u for used your money, never ever I close this now

To say their service is poor is a woeful understatement. The customer service team care about answering support tickets swiftly but never to solve the issue raised. I have been lied to countless times covering topics such as miss applied bonus' to botched KYC process. For the latter I have sent numerous photos of my bank cards (when was this ever a legitimate request as proof of ownership?) and every time they are yet to meet their requirements. Unfortunately I think this is payback for sharing my experiences via their social media channels. In any case, please please please do not give them your custom. There are plenty of better alternatives on the market offering a superior customer experience. Check out 888sport, Betfair, William Hill there are many just please don't make the same mistake as me.

Terrible Customer service, take days to reply and send generic replies without answering your question. Do not honour their promotions as advertised!

Hello, I am reaching out to you as Mr Green is unwilling to unblock my account although I have sent all necessary documents. I opened my account roughly 10 days ago and deposited 100 GBP. I played through the slot games and was lucky to win nearly 3200 GBP. Mr Green then asked me to send my ID verification document and I sent them my Identity Card a number of times due to them asking for a better quality. I was then asked to send another document for identity so I sent my Driving License. Finally they asked for 2 proofs of address which I sent asap. In addition, they asked me to send a Face ID - photo of me holding my ID which I also sent. Now they are asking me to send my passport, although I previously spoke with them and specifically told them that I didn't have a passport and asked them to provide an alternative way and they advised that Driving License would work(which I sent). I am currently in London and flying back to my country to issue a passport will cost me a lot of time and money so I am in a position where it is not worth for me to fly back. I will appreciate if you can contact Mr Green and advise if any alternative is possible as I am confident I have provided sufficient documentation to verify my account.

OK, this issue has been going on for months. I have tried to resolve it by e-mail with [EDIT] and to cut a long story short it has been a pointless exercise. I had Neteller as the method and payments accrued over June, July and August failed. I had no notification of this, just happened to spot it in my account at MrGreen and MrGreen Evoke. They advised I change back to bank transfer which I did, still failed to work despite the same details being OK in all my other affiliate accounts. Then they said there may be problem with the 8-digit BIC as many have an 11-digit one. I explained the UK uses 8 digits and it can be either depending on your country. 8-digits work fine on all other accounts. They replied to this that I should revert to Neteller and they then asked me to provide my Neteller details by e-mail and they manually changed my payment method back to Neteller in both accounts. I checked this and the details are 100% correct. This was 10 days ago and I still haven't received my commission. The amounts are 161e on MrGreen and 261e on MrGreen-Evoke and it seems they are clutching at strawas and guessing at possible reasons why I haven't been paid. They blame the details (all correct) then the changeover from Evoke (nothing to do with the MrGreen account which never changed). It appears that a simple one or two Neteller or bank transfer payments are beyond them and after 2 months of e-mails back and forth my only hope is that thePOGG can contact somebody who can actually action these payments successfully. I give up on the e-mailing exchanges which now contain over 20 messages back-and-forth. By the way I tried a final e-mail today and it bounced as the [EDIT] address at MrAffs is dead now. Thanks [EDIT]