Maneki— player complaints: 49 in English

Hello. Unfortunately i need to make a complain beacous I'm acussated to have 'Duplicated Account'. All my win it's confiscated. I don't have a second Account, It was an Account from my boyfriend. He's logged in on my Phone but he used his private email and password. He had also another bank Data(from first payment) It was a next Day, after my win. We have checked and read the Terms and Condition and there are no rule, that say no one can login from two different Account on one device. I can prove, that both login was from two different Accounts.Could you help me please, to get my money back. It was really big win and there are no grounds to do something like that in our opinion. Thank you very much.

Greetings Pogg and community. 10.08.2019 I registered in maneki 19.08.2019 – I made the first Deposit in maneki 15$ using the payment system skrill. 19.08.2019 – I requested a withdrawal of $ 25!!! from manikicasino. The payment was cancelled. Maneki requested verification of the account. I upload the verification documents required by the casino rules (PROOF OF IDENTITY, PROOF OF ADDRESS, PROOF OF DEPOSIT). After 2 days!!! I received payment of funds. 28.11.2019 – I made another Deposit of $ 20 use me skrill. After the game ended, I made a withdrawal request of $ 277!!!! on the same method Deposit Skrill. The payment was cancelled. In the support service, I learned about the need to provide additional documents for the payment. Documents in my national language maneki refuses to accept and verify. Documents uploaded for verification more than 2 days ago have not yet been verified (pending). I did not receive any notification about withdrawal cancellation, request for new documents, etc. on the email from the support service. All learned only when you log in to your account. Maneki delayed payment in the hope of my loss of funds. If due to$ 277 such additional questions the casino has for a verified account previously, then I am afraid to imagine the consequences in case of a large withdrawal. I ask you to help in this matter. Ready to provide all screenshots and their documents. Thanks.

Hello there, 25-10-2019 I deposited €500,- euro on Manekicasino. Between 5 days I managed to win it to €4000,-. So on 30–10-2019 I withdrawal my win with trustly. It is 9-11-2019 now and I still didn’t received my money. it's currently still pending (and I cant cancel it) I contacted the live chat really often, but they say it is a ‘technical issue’ and they need some time to fix it. It has been almost 2 weeks now. It’s ridiculous. Could you help me out, I really appreciate it. Yours sincerely, [EDIT]

My cashouts of 1000 and 4000 euros have been stuck in a "pending" state due to a software bug according to the casino. I think they could cancel the transaction manually but they do hesitate.

I am trying to cashout 78 euros after depositing with my mastercard and after verifying successfully my acckunt. The casino has failed two times to proceed to cashout. I have requested from them either to find an alternative method for me to pay me or to find a way to credit my card successfully. They say that my bank is declining the transfers they made and suggest me to lift my responsible gaming limit in order to deposit again a small amount with another cashout method, wager it 3 times and cashout with the other method. I am not intending to play on this casino any more. I want just to take my winnings and close my account. Their billing department is not responding to my requests.

hy , Casino maneki hold my withdraw they hold my money .i ask over 10 Times the Support and they tell me only 48h but not is over 1 week over ! they say they have a technical issue with canceling withdraws.but i dont will cancel i will my win. so this is only a tactic to hold a Player. maybe you can do somthing or i must send this all to gambling comssion

I played Evolution Gaming's Monopoly Live, and as I put 11€ on 2 rolls and 10€ on 4 rolls, my bets were rejected and the wheel stopped at 4 rolls. After the 4 rolls were made, winnings were significant, multiplier was over 80 in overall). I contacted Evolution's live support immediately and they told me that they would contact Maneki Casino's support as soon as the problem was solved. Couple days after that I contacted Maneki Casino's support about that, and they insisted, that I had bonus money, which I sure didn't. I have pictures about my bonuses, which were way after that session. I contacted them 18.10.2019 about this thing and I haven't had any kind of closures about it. Unfortunately I didn't take pictures from my conversation with Evolution's customer support.

I have sometimes had problems with gaming. I played at the maneki casino and had 30,000 euros in my gaming account. I contacted the casino and told about my fear of losing all the money, since you only have to withdraw 1500 per month. I then set the loss and game limits. the company's policy says that you want to increase the boundaries or remove them so you have to wait 7 days. I have nevertheless been able to write to the casino several times who have immediately removed the boundaries without having to wait. some agents have refused to remove the boundaries directly or referred to the company's rules, saying that the other agents have violated the rules. Now all my money is lost. a total of 30,000 euros. something that had not happened if the agents followed the rules. when i had these 30,000 euros in my account, i was incredibly happy with money as these would save my and my family's life. men I knew even though my problem for I was really scared to lose the money that would save my life. so I contacted an agent at the casino about my concerns and asked about self-suspension and what would happen to my money if I chose to close myself. the agent told me "if I self-exclude I will not get the money" and that "it only goes to 4000 a week. Something I also feel is wrong, because I had it close my account and I can get the money I did not losing them and sitting in this bundle as I do now, nor could I be with the agent if I had a problem my account would be closed and then I would not get any money at all. I dont feel that this is ”responsible gaming” from the casino. f I had to follow the casino's policies and rules sometimes when I want to change the boundaries and when I want to withdraw, then the casino should also have to follow the rules and policies. it is the same agent that has repeatedly repeated emotional politics and erased boundaries directly. the other agents have defeated the rules and referred to the casino's rules and policies. [EDIT], the manager, contacted me and badly told me what happened. I did and after that she ignored me and did not answer my questions. nor has she informed me that I can turn to your current complaint. I think the casino has made its own policies and rules, if this had been broken, my money would have been left. I also think that it is wrong of the company to give me bonuses that I could tell myself to cancel, but then when my money was a waste, I wonder why I could no longer use the bonus I had made. then get in response "players from sweden are not allowed bonuses" fast two weeks earlier I got a bonus which I myself bad not to receive. I I think I have the right to get the money back. when the casino claims to appeal for responsible gambling and takes it seriously but still chooses to break it. I understand that I also have my own responsibility, but then there is a problem for me and I as a player should be protected against this. it's about a very high sum of money. a sum of money that would have saved my life and given me the chance to arrange life and work for a recovery.

hello I created an account at maneki casino a few days ago and I won € 400 on game book of dead. I was uploading my documents and when I was done ... my money in the account was gone .... ?? I went after the chat and in the chat they could tell me that I had canceled my bonus myself .. that is not possible because I have not even seen where I could cancel it and now I feel robbed it is not normal ...