Maneki— player complaints: 49 in English

I did a complaint but have no answer yet. I hope you can help.Greetings

Recently the dragon gate tournament on manekicasino ended and according to my tournaments page i was supposed to get 40e for finishing 74th. (the tournament ended at 23:59UTC which is 00:59 where i live). After a few minutes i got my reward and instead of getting the 40e i got only 10e even though when i looked at previous winners on the page i saw my name on the 74th place with a reward of 40e. so i made a screenshot and started trying to get the reward i was promised, and was told different things by different customer support people, i also wrote an email to my VIP manager ([EDIT]) and went to bed afterwards. The next day i was at work until around 5:30PM and when i came back i still didn't get the bonus and most people told me i wont be able to get the rest of it because The system says that i got everything paid out and that for some reason i saw the leaderboards of the VIP tournament i participated in some time ago, i felt mislead and thought the casino shouldn't have problems like this but didnt blame the casino. Than i have seen that my VP has written me and email in which she clearly stated that if the tournament page stated that i'd get the 40e bonus i would be entitled to the 30e as long as i had a screenshot. So i have been trying to get the bonus while my VP wasnt available and no one wanted to give it to me but at around 10am on 17-11-2020 (around 35 hours later than what i was originally lead to believe) i would get the bonus my VP began sending me whatsapp messages with different reasons to not give me the bonus even though according to her email i should be able to get it, one of those reasons was accusing me of altering the screenshot i send her (obviously not true so i had to defend myself) but she wouldnt give me the bonus anyway, eventually saying that she can't.which resulted in me getting 10 out of the 40 euro i was originally made to believe i would and wasting a big part of the day after i got the 10e trying to get a bonus i wouldnt get anyway and getting accused of something i didnt do and im pretty sure she knew i didnt do but didnt want to admit she simply couldnt grant me the bonus . Note:in the email i got from her it is clearly stated that the system says i was 88th and would get 10e and she knows it when writing the email. Now some other things i wanted to talk about. 1.When i started playing at maneki i got baited into staying by great bonusses that i got from my Personal manager ([EDIT]), who after giving me some great bonusses until i got the VIP status told me i'd get much better bonusses from my VM which i dont think was actually the case and mostly got way worse bonusses but i havent really done the calculations on this so i could be wron. 2.If i remember correctly i have never won the maneki lottery but this can obviously just be bad luck for me (i made quite quite a lot of deposits but obviously it depends on factors like how often you depo and not only how much you deposit) just wanted to get your attention to that too. I also think that its possible that i was stopped from getting bonus because im almost at the cash bonus from lvl up and even though i have no idea how much that is, if its a lot it is possible that i was stopped by the maneki staff from wagering the bonus and getting that bonus. I'll attach some files to proof the things i say.

Slots are rigged on their own SERVER,no outcome on any slot, issues hpw interruption and glitchare the case, support unprofesinal and full of öiery with copied answer 0-0-0-0-0-0-0-0-0-0-0-0 is the random, hodtory show RTP lower than 1

I paid in with paysafecard and also won something and would like to pay it out, but unfortunately it does not work because I do not trustly work for me, so I asked the casino to make me a bank transfer option, this was confirmed with 50 € commission as soon as my account is decorated I agreed to this and have no problem with it then they resisted and said no, they now have to deposit something else so that it is unlocked, but unfortunately I have no option to deposit money online except Paysafecard, which is because I am online from my bank I have a zero limit blocked for DIRECTebanking I am trustly not working skrill belongs to DIRECTebanking and so I am also blocked there and it cannot be that I can deposit with paysafecard within minutes but I cannot withdraw and this has been going on for about now yes eight hours by train port back and forth what's the problem with that just do it by bank transfer I pay the commission I don't care we're talking about 1000 € now, my balance is 1290 at the moment, but I have to be able to pay out and Paysafecard payment is not possible in Germany please help me

Hello i made two deposits (50 and 15 Euros)and uploaded the ecvidence in the documents IT was accepted but Not uploaded on my Player Account im waiting for 4 days for the First lost deposit. The Support Team only gives excuses and cant assist me in getting my Funds Back.

Hello sir, madame, The casino wouldn't pay me my deposit back. I asked before to delete my other account therefore never realised that i was doing something wrong. Only after the withdrawal they informed me that I still have the second account and confiscated the deposit +winnings. I tried to talk to their customer service but there is not really a good answer every time, why they take 3000,- for something that could happen to everybody. The emails from the customer support + additional emails i will send after this i hope you could help fixing this matter and get mt money back.

i posted a video online to show how their software is cheating players and taking money from your account. all your money https://www.youtube.com/watch?v=MRq1e6zT0u8

Hello I’m mailing u because there is one casino that refuses withdrawal my money! so I won 2k euro again so in total I had 3k next week! I waited to Monday for cash out! I did the cash out 00:02 at Sunday/Monday night , in the morning I got 2 emails at the exactly same Time 08:27:55 and it said ur money has been recived ( I didn’t get any money) I have proof! There is no transaction for it! And the second mail was 1 Second 08:27:56 that email Said that i Have deposited the money I got” 1 second later??? iv have proof of every chat with each support u can clearly see that they trying miss lead the whole thing , they r Telling me that I have deposited the money which is impossible, 1 support telling me I need 2 wager the money 0.7 of 9000?? The other one is telling me the money has been sent the third is telling me the money is re approved and processed and when I ask for proof nothing. Been waiting since 6 July they asked me for my banking account iban swift address to refund but there is no money, Iv played on many casinos but this is something else never happened before! AND yeah they disabled my account because I’m Playing 2 much? We talked about the balance and I wanted to cash out and suddenly they turned everything and started to ask questions about my habit of playing and I clearly told them i have no problems they still disabled my account.

A short description of your claims: i was to a bbq with some friends and after that i went to play starburst at home on my pc and i got 3 rols of stars and after that i got the bar on the right side. my friends were watching with me and instead of giving me a big ammount of winnings i saw that the game took all my money away and put my account on 0- a similar thing happend a few days earlier with that same gaming site i won 40 euro when i came back the money was gone i asked what happend but nobody could explane to me why this happend, only 1 operator told me its due to a mistake in the bonus system so i complained about it and waited and waited til today to get a response from their tech guys but today i got email telling me they couldnt find a mistake and its my bad luck that the money is gone. i think that this website and N1 wich is their big boss should loose their gaming licence. they should not have a right to operate anywhere [EDIT] what they are doing and i have proof of it all also in their system when you logged in you see a deference in your account money. they pretend its normal but its not normal is a big software issue i happend to make screenshots of what happend and i got plenty of them i even taped the event as you can see i win a load of money and you hear a weird sound taking all my wins and money away. and setting my account to 0

Dear Sir / Madam, i lost a lot of money at maneki casino. on Monday June 29, 2020 I also lost what I won back afterwards. they indicate that they confiscated my money because it is from 3rd party according to them. it is true i have from us what i have authorization from my wife. after I send all the proofs they still want to keep this up so as not to repay my own money. I kindly asked them but no. they indicate that feaude has been committed, that is absolutely not the case. fraud case may be in this matter, if you can not prove anything as proof. but that is not the case with me. [EDIT]

hello. I wish to transmit this complaint for fraud of any level for the casino maneki that I was victim. I have made several deposits with an active bonus is I never received it. In addition the slots machine is trafficked. the same thing for a tournament which must be finished 15 days ago with a prize of 1500000 there is never a winner name. moreover I have several times money on my casino account which disappears overnight. I wish the refund of my deposits.Thanks

I registered at maneki.com casino last month I deposited with netellerand played live dealer games, bonus free. I uploaded my docs and my account was verified I deposited 100 and played, when I had 274 i decided to withdraw my funds. It was 15 days ago. Maneki delayed my payments Yesterday, they decided to close my account due to duplicate accounts as they said. they confiscated my funds. They said I opened another account with my IP in maneki.com It is wrong. How could I? they decline any member who has the same name and birth of date. I only openned one account and always played from home. N1 interactive Ltd is the owner. As I opened other accounts in other online casinos, one of these other casino could belong to N1 interactive LTD. They associated I had duplicate account while I only opened one account in each casino. I interchanged several emails and live chats and they cannot explain clearly what i did wrong. Suposse N1 interactive owns 10 casinos and I registered in 2 o 3 of them , must I know each casino owner? They all have different names. Manequi.com took my other registrations as a broken rule. I always played at home, no other account. if you need further info just tel me

Hi, My name is [EDIT] and i have a problem. I opened succesfully an account on Maneki casino.... i deposit €2000 from my bank acount and then won total €10.000 and uploaded my documents and cashed it out..... 1 day later i wanted to log in and they sey you have self exclusion? But i never asked for self exclusion? why should i ? i have a €10.000 cash out..... Maybe i have a self exclusion on other casino on there platform I dont know? Can somebody help me. Sorry for my bad english i live in The Netherlands. Will i get the money? Losing is good but if you win they do stuff like this.

My account is closed with another 1400 in the account they claim I had a 2 account I tried to reach support all day to deposit my money unfortunately that was not possible because they blocked me chat I created another account to contact them about that because I had no other option and there is clearly no activity with the new account yet they continue to claim that I have 2 accounts and I have now lost 1400 euros for something their fault the supporter was not reachable I hope that you can do something with it

I have spend more then 20 000 dollar to take thé first place of tournament pragmatic drops and win of thé week 5 and i just dont receive nothing lol thé price suppose to be 12 000 US Nevers receive and thé casino Saïd i dont have win this tournaient but i promesse i win

The casino crew says they cant see the deposit in the doc, but its clearly there. And dont accept other docs.

Hello, I have an withdrawal issue with maneki. 27-02-2020 I withdrawal my win with trustly. 02-03-2029 I still didn’t received my money. it's currently still pending (for 7 days and I cant cancel it) I contacted the live chat really often, but they say, the billing team will checked it soon as possible. It has been almost 2 weeks now. It’s ridiculous. Could you help me out, I really appreciate it. Yours sincerely, [EDIT]

Hi, I join Maneki casino the 20th of February this year. They are advertising that they have instant withdrawals, that’s one of the reasons I joined. In total I have deposited around 700 EUR to the casino. With My first cash out request of 35 EUR (to test the casino) there was some kind of a technical issue (I believed them). After contacting the support and having to redo the process I got the money after an hour. Next cash out request of 110 EUR came at 9:30 pm and after contacting the very unpleasant support for 3 times the NEXT day they told me to be “patient”. Since I have problem with my gambling I wanted them cashed out not to risk gambling them away. In The late afternoon that day ( the money still haven’t arrived) I of course discarded the cash out and gambled away everything. During this Friday the 28 th I won 330 EUR and wanted them cash out as soon as possible so that I could self exclude myself from the casino afterwards. The sum of 330 EUR was divided in 5-6 smaller cash out request. I stopped playing at noon and waited for the money. That evening I checked my gambling account and noticed that Maneki had discarded all of my cash out requests without even informing me. When I contacted the support they once again informed me that there was a technical issue with ALL of my requests. I don’t know how that’s even possible!!? Technical issues with all 5-6 of them! !?When I asked when I would receive my money they informed me Monday morning since the finance department only works during the business hours on working days. I really feel like they knowingly stalled the withdrawal process just so that I would gamble the money away during the weekend. And of course I did. Maneki Casino is falsely advertising instant withdrawals, knowingly stalling the withdrawal processes just so they could cheat more money from their customers and they are not caring even the slightest about responsible gambling or customer satisfaction. Warning to all out there!!!!

Hi I had an account on N1 casino that i closed because of my gambling problems. This was in 2018 (have email proof). In 2019-03-07 i registred on spelpaus one year here in Sweden. Then 2020-02-17 i manage to open an account on Maneki casino With the same name, email, personalnumber and deposit With Trustly and lost about 1000euro. I hadnt played for alarmist a year and then this happend. Have emailed both N1 and Maneki With no results. N1 says that they couldnt banned me from the brand in 2018 and Maneki says that i Schould talk With N1. What do you think?

Hello, I am writing this email to you after being given your contact email by Live Agent [EDIT] who has been attempting to assist me for the past week. I will do my best to summarize the issue in full and I hope that you can help resolve the issue on your end. On Sunday, February 16th, 2020 I placed a deposit at your casino "Maneki Casino" using the Interac E-Transfer method. I have attached to this email both the email confirmation from Maneki and Interac showing the completed deposit. I played at your casino and completed the deposit requirements for the Deposit Bonus which was reflected in my account history. Upon completion of the bonus, I was able to obtain a balance of $300.23 CAD in my account balance. At this time I uploaded all my documents all of which were rejected as invalid. I contacted the support team and they told me the name was incorrect on my documents and it did not match the name on the account. I told the support team that these are the documents I use on several websites and have never had any issues. My full legal name is "CENSORED" but the name I use is always "CENSORED". After going back and forth with the live chat department they were able to verify both my ID and Proof of Address. - The original E-Transfer and Maneki Email confirmations - A screenshot of the Interac Transaction within Scotiabank showing details - A screenshot of online banking in Scotiabank showing the E-Transfer withdrawal At one point I had close to 12 documents uploaded on your website showing all my personal information, ID and deposit information. I play at a variety of online casinos and I have never had to upload as many documents as I have had to do on Maneki. On top of that, I have never had any issues getting my documents reviewed and verified. I have requested to speak with a member of the management team and be provided with a contact phone number but your casino does not offer this. I have also included a screenshot of my Scotiabank Account showing the withdrawal and there is a pending document on your website showing the specific e-transfer details. February 16, 2020 Gigadat [email protected] 50.00 Interac e-Transfer accepted [EDIT] I was told that I need to complete another deposit by your live chat agent to process my withdrawal. This is not a fair business practice nor something I am going to do until the issue gets resolved. I am more than happy to continue playing at your casino in the future but I need to know that I can trust Maneki Casino. After writing this email I have a pending document from Interac on the account which would complete all the required documents for withdrawal. I have also submitted a withdrawal request on the account for $300.23 which is listed now as PENDING. My last 5 withdrawal requests have been rejected without an explanation via email or any attempts to contact me as a customer. I have provided everything possible on my end to your team and despite multiple attempts to resolve the issue via Live Chat, I have made no progress. I am hopeful that a member of your team will review this issue promptly so I can continue to be a valued member at Maneki Casino.