King Billy— player complaints: 38 in English

Hello! I have been trying to withdrawal money (2894€) from King Billy casino from 16.2.2022 without any success. I keep contacting them via e-mail and they keep sending me same response without solution. I hope we can get this solved nice and easy. Best regards

I played on 15.2.2022 on the casino. I deposited 400€ and recived welcome bonus of 100% (400€). After wagering i had 4400€ which i tried to withdraw. Few days later they asked for some documents which i uploaded to them. Now they arent answering to my emails.

Kingbillycasino.com havent paid me my withdrawal and they arent answering me with email.. I won 2000€ on 8.12.2021 and still havent recived the payment.

Recently I registered at Kingbilly casino and deposited 200 eur 200 bonus. I played very carefully , trying not to violate any casino rules. I succeeded to raise my balance to 1511 euro while fulfilling the wagering requirements of the bonus. I proceeded to withdraw my balance.Then, after one hour, my account got locked and I was asked to provide 1) selfie of mine winking with one eye my ID card in my hand; 2) the story of all my Skrill account transaction for 3 months showing me funding my account. Both documents were provided by me. Then I got this email from Kingbilly next day:“With all respect from the King Billy Casino, we had to close your account due to bonus abuse. Such actions indicate a direct violation of Terms and Conditions of the online casino King Billy:1.14. In case Casino suspects that a Player has committed a bonus abuse, either on his own, or in association with some partners, Casino reserves the right to forfeit the bonus allocated to the Player at its discretion. Bonus abuses will result in the closure of the relevant Player’s account. Casino reserves the right to withhold cash-ins and/or confiscate all winnings of the Player”I am pretty much sure that I have not violated any casino’s rules, let alone being an abuser. There is no single fair reason to justify the confiscation of my legitimate winnings. Thank you for your help in advance.

Hey! My account got closed when I tried to withdraw 900 euros.

The casino has locked my account. They assured me that will send my full balance to my bank account. It happened on 9 of November. After the money not arrived for some time - I contacted the casino and they informed me that the transfer was made on 17 of November. Then I contacted them again on 26 of November and they told me they will arrange transfer soon! Looks like they have no intention to transfer my money to me. I need your help.

Dear POGG, on the date of Nov 4, 2020 I had a conversation with [EDIT] from King Billy support team about how much cash back I was going to get for that week, he informed me that I wasn't going to get any because I didn’t deposit the minimum amount of 750 cad. But that wasn’t true I actually deposited $8k cad that week. He then gave me this equation to calculate Cashback Bonus for that week.: Duke: (total deposit amount - total cashout sum - received bonuses) × 0.07. As stated in the chat below: [EDIT] (08:52:07): Oh, sorry, as I've checked, your account is not available for the cashback [EDIT] (08:52:12): Please, let me explain that the Thursday Cashback Bonus calculation is based on the following formula: total deposits amount (500 EUR ) placed in the period from Thursday 00:00 till Wednesday 23:59 minus the total cashout sum within a specified time and minus the total bonuses received sum for the mentioned period. The cashback is calculated using the formula for Duke: (total deposit amount - total cashout sum - received bonuses) × 0.07. [EDIT] (08:53:26): You have spent in our casino from last Thursday till now is less than 500EUR, and your account is not eligible for cashback today :( Now nowhere in the terms and conditions mentions anything about this, I have an image below from King Billy terms and conditions and this is the equation: (pot-winning amount-bonus)*10 So where did [EDIT] get all this info from? when he has the terms and conditions literally infront of him! Then I ask [EDIT] where is pot in your equation and where is winning amount in your equation, like where did you actually get this info from? he then begins to define to me that “pot means deposit amoun” and winning amount is “the amount you have won from free spins its like cash out”. Chat below: [EDIT] (08:59:14): there is no cashout sum on there [EDIT] (08:59:28): and the pot wager is there [EDIT] (08:59:43): like you guys creat your own rules everytime [EDIT] (09:00:40): You can contact your VIP manager to specify it [EDIT] (09:01:16): why doesn't it say minus cashout sum [EDIT] (09:01:30): you just made that up [EDIT] (09:01:41): show me in terms and conditions where it says that [EDIT] (09:02:07): and what about the pot winning amount and wager [EDIT] (09:02:17): how come you never mentioned that?? [EDIT] (09:02:42): What do you mean? [EDIT] (09:03:48): on your Cashback terms and conditions it clearly states!! [EDIT] (09:04:32): it mentions n nothing bout cashout sum [EDIT] (09:05:43): and my winning amounts and pot you never mentioned that [EDIT] (09:06:21): where is vita [EDIT] (09:08:36): Pot is the deposit amount [EDIT] (09:08:59): exactly I deposited 8k [EDIT] (09:09:27): my winning amount that week was over 50k [EDIT] (09:09:45): The winning amount do not count [EDIT] (09:09:54): Counts only deposits [EDIT] (09:09:57): so why does it say that [EDIT] (09:10:09): Pot means DEPOSIT [EDIT] (09:10:25): what does winning amount mean [EDIT] (09:11:52): Winning amount is the amount you won from the free spins it's like cashout So at this point I’m so confused because I’m a newbie to online casinos, and I really never got the terminology down! So when [EDIT] is explaining everything to me, I’m lost because he literally is being told what to say or is making everything up, so I start getting suspicious because the week before my cashback was $4200. Then he goes on telling me that my vip manager Vita will contact me and explain everything to me as well. Instead on Nov 4, 2020 at 9:18am, I emailed my vip manager, image is below, explaining to her about the conversation I had with [EDIT] and how he was giving me false information. I explained to Vita, what he defined pot to mean and winning amount to mean, and asked her for clarification on the matter, as you can tell in the email I was frustrated! Then on Nov 4, 2020 at 12:58pm, my vip manager emailed me back explaining to me the same thing, that [REMOVE]Martin[REMOVE] had clearly explained that my total deposit amount is $8250 and my withdrawal was $8000. So she is actually agreeing with [REMOVE]Martin[REMOVE] which means: A. The system was incorrect at calculating cashbacks at that time for Nov 4, 2020, for cash backs! (Please remember this point, because the terms and conditions have not changed for months now) B. [EDIT] and [EDIT] were giving me false information! So she did “$8.250 - $8.000 = less than the required minimum for getting the cashback bonus ($750)” as you can see in the image of the terms and conditions here below no where does it mention anything about withdrawals affecting my cashout! But it does mention deposits affecting my cashout, $750 CAD. 4. WEEKLY BONUS “EVERY THURSDAY: KING'S GIFT!” (CASHBACK) 4.1. Min deposit values from 00:00 (UTC) since last Thursday until 23:59 (UTC) Wednesday (excluding current period) should be greater than: 500 EUR / 500 USD / 750 AUD / 750 NZD / 750 CAD / 5 000 NOK / 2 500 ZAR / 50 000 JPY / 25 000 RUB / 40 000 INR. 4.2. The minimum amount of cashback is EUR 35 / USD 35 / AUD 52.5 / CAD 52.5 / NZD 52.5 / YEN 3500 / INR 2800 / NOK 350 / ZAR 175 / RUB 1750 *Unavailable for cryptocurrencies. 4.3. Maximum amount of cashback: 5000 EUR / 5000 USD / 50 000 NOK / 7 500 AUD / 7 500 NZD / 250 000 RUB / 7 500 CAD / 75 000 ZAR / 500 000 JPY / 400 000 INR 4.4. Cashback is calculated using the formula: for Duke / Duchess: (pot - winning amount - received bonuses) × 0.07. for Prince / Princess: (pot - winning amount - received bonuses) × 0.10. for King / Queen: (pot - winning amount - received bonuses) × 0.13. 4.5. The cashback period is defined as the week prior to the issuing of the bonuses, from 00:00 (UTC) Thursday until 23:59 (UTC) Wednesday. 4.6. This bonus is available for players who have already made four first deposits. 4.7. This bonus is available without any wager. Now I was suspecting her of giving me false information about the cashback for the week, and had no idea where she was getting this information from? They still haven’t provided me with answers! Then I emailed her at Nov 04, 1:07pm image below, clearly asking her what pot= and what win=. Then on Nov 4, 2020 at 1:47 pm image below, I emailed her again explaining my frustrations about what was going on, telling her there is clearly nothing on the terms and conditions that states a withdrawal would affect the cashback bonus. Being frustrated, i metioned being targeted because I have a pending issue with King Billy on AskGamblers about a refund for a glitch issue of $3000 CAD. Also asking her what the definitions meant, so that I can post them on Askgamblers.com so from here on out other gamblers that go through the same will have a clear understanding, of the terms and conditions! In the next email on Nov 05, 2020 6:39am, [EDIT] my Vip manager explains to me that Cashback Bonus system has been updated on the platform providers side, and the agent and her did not provide me with accurate information, about the minimum loss amount which proved my suspicions to be true. Then in the next email, which I feel is the most important info she gives me, because when I asked her to define all the terms, what pot= and win= in the terms and conditions of the Cashback Bonus, She sent me a new cashback policy that’s clearly not in the the terms and conditions of the Cashback bonus, because I checked! “We've received the updated information with the cashback conditions. Please, let me explain how the system works in details:” Then she breaks down all the information so I understand what everything means in detail and she does a wonderful job: 'Thursday Cashback' Bonus conditions: • minimum net loss amount* (minus issued bonus and withdrawal sum) placed in the period from Thursday 00:00 till Wednesday 23:59 is €/$500 (750AU$/CAD); The • The minimum deposits sum placed in the period from Thursday 00:00 till Wednesday 23:59 is €/$500 (750AU$/CAD); • The refund is calculated using the formula for Prince status: (pot** - winning amount - received bonuses***) × 0.1;  • Unavailable for Cryptocurrencies;  • Wager Free / No Max Win;  • net loss* = (total bet amount - total winning bet amount); • pot** is the total bet sum; • received bonuses***: the cashback bonus for the previous week, 'points for money' bonus, and canceled bonuses are not taken in count. Due to those rules and conditions for getting the 'Thursday Cashback Bonus', your bonus ($677.09) has been automatically added to your account. At this point in time, I was so confused because no where in the terms and conditions state this! I still didn’t understand what any of the terms meant, and was confused with everything. But, the smartest thing I did was on Nov 05, 2020, was post a thread on the AskGamblers forum!!! Please take a look at the the thread “Can anyone explain this Cashback Bonus to me?” Asking anyone for help with the formulas. But I was not able to get King Billy casino to help me at all!! But I did get help from the admin and other members, so I started to research and investigate. The Reason For Claim: So based on the emails that I had: - [EDIT] my vip manager first she said I never qualified for the weekly cashback because of deposits.which is nowhere to be found on the terms and conditions - then provided me of a formula Deposit - withdrawal = less than min. $750 that is no where in the terms and conditions. - then she apologized profusely and sent me a brand new cash back policy that it was updated from the platform side and again, there has been no updates is in the terms and condition. But, what I did notice from the original terms and conditions weekly cashback policy and from the new weekly one that [EDIT] sent me was that she included the wording Total Winning Bet amount in the equation for the calculation of the net loss formula, net loss* = (total bet amount - total winning bet amount); but she had kept Winning Amount in the equation for the cashback. for Prince / Princess: (pot - winning amount - received bonuses) × 0.10. Then after taking a look at what [EDIT] had sent me of how to calculate all of the information provided I realized that I was owed more than what I really assumed. Imagine that, Because in the diagram she emailed me their were two diff. terms: 1.Total winning bet amount. 2. Winning bet amount. What does Total winning bet amount and winning amount mean: Well if I'm gambling on live baccarat and I bet $1500, and I win, I get back $3000. Because when I made that initial bet of $1500, it was withdrawn out of my balance and then when I won I got $3000, but in reality I only won $1500. My total Bet sum= $1500,   My total winning bet amount = $3000     My total winning amount = $1500 Why I’m bring this up, well because in the terms and conditions for the Cashback Bonus, King Billy will claim that in the equation: for Prince / Princess: (pot - winning amount - received bonuses) × 0.10. The winning amount above refers to total winning bet amount. But it’s very important to look at the new policy that my Vip manager [EDIT] sent me as evidence to prove my claim that the two terminologies exist: A. She made sure she added asterisks to make sure I understood terms and definitions. B. She was knew I was frustrated, because she mislead me and wanted everything defined, as the email shows. C. She was very descriptive and analytical in the way she organized everything D. She holds a Post of Senior Vip Manager; she is very experienced. Therefore; when she added the two different terminologies Total Winning Bet Amount and Winning Bet Amount, King Billy Cant’ make the claim that it was a clerical error because of how well descriptive and analytically, it was written and because on numerous occasions I was complaining to her to define everything in great detail. Also because of the senior position she holds at King Billy. Also the betting logs that I am providing you with show categories at the top of the columns. There you will see a payoff sum which is the total winning bet amount, and the profit which is the winning amount. Again proof that these terminologies exist and have two different definitions. AlsoI have chat transcript with King Billy support staff [EDIT], that clearly states they have two different definitions. But before I get into that I just want to clarify something with AskGamblers complaint team, I have two ongoing complaints with King Billy so the relationship is sour to say the least. Everyone from their support team knows about these complaints. So, for investigative purposes I had to be sneaky in the way I asked questions, and only care about the answers that support my claim. So for the reason for this chat was only to confirm that the two definitions, the total winning bet sum and winning bet sum exist. So they can’t go back and say well no they mean the same thing, that was an error. [EDIT] (12:14:28): so what does total winning bet amount mean [EDIT] (12:17:36): hey you there [EDIT] (12:17:59): One moment please [EDIT] (12:18:43): It means that the total money returned to your account after all bets :) [EDIT] (12:19:33): so that means if I bet 1000 win 2000 [EDIT] (12:19:42): my total winning bet amount is 2000 [EDIT] (12:19:58): Yes, you are right :) Then I asked him what my winning bet meant he said, [EDIT] (12:20:07): and my winning bet is 1000 [EDIT] (12:20:19): because thats what I have won [EDIT] (12:20:52): It is your profit from the bet but it does not calculate in the cashback formula [EDIT] (12:21:08): no I already have the cashback formula [EDIT] (12:21:33): I just waned to know the definitions of what they mean [EDIT] (12:21:35): that was it [EDIT] (12:22:31): forget about the cashback formula for right now [EDIT] Therefore, The fact are there Are two different terminologies one is being the Total winning Bet Amount and the other Winning Amount two different things. And they in fact have two different terminologies, And whats on the Terms and Conditions of the Cashback policy clearly states Winning Amount! Where King Billy Violated MGA Regulations: The first violation was when my [EDIT] my vip manager sent me an email stating that there was a new updated cashback policy, and that it was recently updated to the platform providers side and the new cash back policy, was never updated to the terms and conditions for the weekly cashback. MGA Player Protection Directive PART VII Misleading and Unfair Promotional Schemes 28. Promotional schemes operated by authorised persons shall be subject to the Consumer Affairs Act. 29. (1) Any promotional scheme purporting to grant any advantage or opportunity to a player must not be misleading and (a) must be clear as to the extent of the commitment he consumer must make to take advantage of any offer; (b) cannot omit or hide material information, orpresent it in a manner which is unclear, unintelligible orambiguous; (c) must delineate with sufficient prominence all material information, including wagering and, or deposit requirements which must be fulfilled by a player in order to become entitled thereto, including examples displaying such requirements in an intelligible and easily comprehensible manner, as well as all or any applicable restrictions or other conditions in a clear and unambiguous manner; (d) must include terms and conditions referring to all material information relating to the scheme, which shall be expressly agreed to by the players before being enrolled in the scheme and must thereafter always be readily available and accessible to the player who has subscribed to the scheme 2) The authorised person shall ensure that players can constantly view their progress in fulfilling the requirements in order to benefit from any opportunity or advantage granted by the promotional scheme. 30. Where the promotion or advertisement is limited by time or space, it must include as much material information as is practical, and must direct players to an easily accessible alternative source where all the material information is prominently displayed Its clear what Malta Gaming Authority states when it comes to transparency of updating and notifying the player about and changes in the terms and conditions, that it’s necessary to do so by law. I wasn’t notified about that because I wasn’t knowledgeable about it. In fact, I was given wrong information about the cashback policy (deposit - withdrawal) =less than required min. of $750 it says nowhere on the terms and conditions of the Cashback Bonus that’show they decide if I qualify. I was also not notified because if I wasn’t persistent and threatened them to go to ask gamblers they would have never given me the new cash back policy, which was never updated onto the terms and conditions so the old policy still was binding by for that week until they updated it according to the laws of the MGA. 2. CHANGES TO TERMS AND CONDITIONS 2.1 These Terms and Conditions may be changed by the Casino when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible changes. 2.2 Casino reserves the right to modify and/or amend this Agreement at any time with or without prior notice. 2.3 You fully understand and agree to be bound by the terms and conditions contained herein and as they may be amended by Us due to some changes in Casino. This is what is stated in the terms and conditions when changes occur. That they will do theie best to notify the players about changes that occur but to check regularly and revisit the this page for new changes. Also the casino has the right to modify and/or change the agreement with out telling us. But again, I checked the page regularly for that week and there was no new changes about the weekly Cashback Bonus. Again when I actually inquired about how much I was going to get is when I started getting all of these answers. I’m providing with a screen shot below. As well as this from MGA, GAMING PLAYER PROTECTION REGULATIONS Part IV Unfair Terms 10. (1) Operators shall ensure that the terms and conditions applicable to the provision of their gaming service are Intelligible and easily accessible, and that changes thereto are made in a fair and transparent manner, and that players have explicitly accepted the latest version of the terms and conditions before being allowed to start or continue being the recipient of a gaming service. Malta Gaming Authority, Consumer Protection Act 47. (1) In any consumer contract, where all or some terms offered by a trader to a consumer are in writing, these terms shall be written in plain and intelligible language which can be understood by the consumers to whom the contract is directed. Conclusion: Now we get to the cash back policy that is stated in the terms in conditions. for Prince / Princess: (pot - winning amount - received bonuses) × 0.10. Its clear that there are two different terms Total winning bet amount and Winning bet amount from the email that Vita my vip manager sent me, the gaming logs that I am providing, and the chat I had with King Billy support that claim there are in fact two different terms. And what’s clear as day is that winning amount is in the equation above. And I lastly MGA states in Gaming Player Protection, Part IV, Unfair Terms, (2) Where any provision in such terms and conditions is ambivalent, or any reasonable doubt arises as to the meaning thereof, the interpretation most favourable to the player shall prevail. Malta Gaming Authority, Consumer Protection Act 47. (1) In any consumer contract, where all or some terms offered by a trader to a consumer are in writing, these terms shall be written in plain and intelligible language which can be understood by the consumers to whom the contract is directed. (2) Where any term is ambivalent or any doubt arises about the meaning of a term, the interpretation most favourable to the consumer shall prevail: What I am owed: Oct 21 to 27 2020 = $3233.39 CAD Oct 28 to Nov 02 = $6,832.91 CAD Total = $10,066.3 CAD I work hard for my money and have spent over 50k with this casino, and I don’t need to lie and cheat, you can tell by the hardwork and research I have dedicated that I am being honest! Please help me resolve my issue! Yours Truly,

Hello!I registered at kingbilly.com. Deposited 50 euro and 50 euro first deposit bonus was given to me. I won 5000 euro, made a withdrawal, uploaded all required documents. Later I received an email stating all my winnings have been confiscated for violating bonus rules: 1.1. All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, NETeller etc), IP, and shared computer, e.g. public library or workplace. I contacted livechat to find out my another account, but was replied that they can't disclose such info. Also, I contacted a person that notified me about confiscation by email, asking to provide details on my another account, but was replied: After the security department's investigation, it appeared that you have registered in the casino alongside another account that is not necessarily yours.  I was not provided with any more details. I only use one email address for casinos, which is [EDIT], to make sure I do not face multi-account issues. I can also assure my family members have never had an account at kingbilly.com Please find below transcripts of live chat an email correspondence. I couldn't find a way to attach files, therefore please don't mind accepting the text. --------------------------------------------------------------------------------------------

On 18 sep I try to withdraw my winning of 20k then I received an email said I'm using 3 party skrill account so I reply them that was my Skrill account which linked with two email address only , two hours later they said they have to confiscate my balance because I used my wife skrill account before but this is an accident which happened on 26/7 this year and I do apologise and explain it was an accident on 4/8 plus I didn't use my wifes account anymore after 26/7 all the date that they trying to prove I'm using my wife's account I got prove that was from my own account but they said This is the final decision of our security department and cannot be reviewed , I'm so upset with this , I really need some help with this , last thing i have to ask was the king billy casino I play was on Curacao license , if the pogg can help me is there anything I can do to claim my winning ?

Hi! I deposited 15€ yesterday (Thursday 10.9.) while using my phone at home. I was supposed to get a bonus offer mentioned on classybeef's site as I had used their link. But it seemed that I hadn't recieved the bonus so I sent a message through live chat, which for some reason on mobile closed immediately and directed me to email. I sent a short email about it, but I didn't seem to get a response. After this I went on my computer to ask the live chat about and the bonus got implemented on my account. I played through the wager and ended up having 290€ left to withdraw. I had problems with withdrawing at first, because I needed to send all the proper documentation. After providing all of the required documents, I logged off and came back the next day. Next day it seems that my account has been disabled and I've been sent a message claiming that I've used duplicate accounts. After going through all of this with the live chat, the live chat claimed that there were multiple accounts on this IP address, and any issues are coming from the technical department. I know that it couldn't been anyone from this household nor can any of our neighbors access our internet. I do have a dynamic IP address. I've asked for an official statement and a reply from the technical department, but I've only gotten the same text book answer.

saturday 1 august made an account by this casino. I did deposit 2 times 10 and 50 euro. after the second deposit of 50 euro i was kicked out because "i had an selfexclusion". If had a self exclusion how was able to make an account play slots en deposit 2 times. i had contact with the live chat and they told me to send the documents so they will refund my 50 euro. I send the docs but one the employee who was sarcastic didnt accept my scanned passport because i had to be a photo and not a scan. its their fold and ther problem i send the docs they need but they still dont paying me out. After this i will quit any online casino because i dont trust it anymore.

i made acount in 23.7.2020. i played there and i had problems to get welcome bonuses so i just played without bonuses. i wagered my money x2 and withdrawal my moneys 311 eur. they refuse paying my winnings with no reason and i have not broke any rules. i cant log in because my account is disabled. :(

Hi, I have seen a number of complaints about N1 interactive not taking self exclusion seriously and I wanted to add mine to the list. I self excluded from Slot Wolf in April and my understanding, from their terms of reference, is that this applies across all N1 interactive casinos. I was subsequently able to sign up to King Billy, which I only realised after, was also an N1 Interactive casino. I used the exact same credentials. After making 3 deposits (totaling 90eur) I self excluded from King Billy and queried how I was allowed to sign up given previous self exclusion from Slot Wolf and I asked for the name of the regulator so I could submit a complaint. After a couple of days of back and forth, I was informed that there are two types of self-exclusion, 1 where you inform us of a gambling problem and the other where you do not and because I didn't inform them I had a gambling problem, I was not banned from all platforms. Now forgive me but I think everyone's understanding of the purpose of self exclusion is the same as mine, you do it because you have a gambling problem otherwise you would just close the account wouldn't you? I thought this explanation was strange. In addition, the operator informed me that they are not allowed to divulge the name of the regulator! Again, very strange. It is extremely difficult to abstain from online gambling particularly when 1 company has many, many casinos and therefore there is a responsibility on these companies to have a proper and effective self exclusion policy in place. N1 Interactive clearly doesn't take this responsibility seriously as has been noted in other complaints I've reviewed. I would like a refund of the deposits I made to King Billy and I would like them to undertake a review their self exclusion policy to ensure it is effective and that this does not happen to anyone else in the future. Kind regards,

So I’ve became really lucky on lightning roulette and hit several big multipliers making me get huge amounts of money. I’ve send the documents and everything and received several withdrawals. Now it’s been 5 days and they’re saying my account is under investigation, leaving my withdrawals on pending while I am still able to deposit money. They aren’t specifying why my account is under investigation and honestly I really find it weird that this is happening, never had this at any other casino. The worst thing is that I am allowed to recall my money which means I am allowed to lose it all, but not get my money on my bankaccount. U guys need to help me man. I’ve tried talking to their managers but nobody is authorized to tell me what’s going on. I just want my money man...

25.2.2020 I made my first deposit (200e). I got first deposit bonus (100%), and I successfully wagered it 26.2.2020. After my documents were approved, I tried to withdraw my winnings. On the same day they declined my withdrawals and returned my first 200e deposit. My total winnings were around 5300e. After I contacted them via email, they told that the reason was receiving one bonus to several accounts from one IP address, that can't be right. Im the only one who is playing with this computer and I'm living alone. Im using VPN for protecting my privacy and computer, which is not prohibited by the casino. Now they have disabled my account, I would really like to Here is the King Billy casinos answer to my message. ''Dear [REMOVE], Unfortunately, your account has not been verified by our security department. Your winnings are confiscated for receiving one bonus to several accounts from one IP address, which is a direct violation of the Terms and Conditions of our casino: 1.1. All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card, NETeller etc), IP, and shared computer, e.g. public library or workplace. You can withdraw your deposit or play in our casino without receiving any bonuses. The decision is final and cannot be appealed, thanks for your understanding. Long Live King Billy! Play long and prosper!

I got recommended to play King Billy casino by a friend who was visiting from a different island, she had signed up and used a bonus from her own IP address (I have proof of this) and her address on the account is her own address also. Whilst my friend was here she played a few games on her device (which was not the bonus money, she had done the wager and withdrew the money, so no bonus was active whatsoever, days before) (she told me she had used my laptop while I was at work on her OWN account which from what I see is not against any rules no where does it say you can not play on your own account at another address no bonus money was active at all and especially considering I didn’t even have an account at this time, I know how casinos work and would never sign up and waste money without reading conditions first )she showed me the selection of games which I quite liked so I signed up to King Billy and deposited $200 with a bonus. I had a really good win completed the wagering and withdrew King Billy has now voided my winnings and have said that I have several accounts and used the same bonus on them which is completely untrue, I have provided them The proof and they admitted there was only one account made at my house IP address so are now using another excuse that two people had played on the same IP on their own accounts with bonuses (I have screenshots of all proof) keeping in mind my freind has played wagered the bonus money at her own house before i even signed up ,the two IP addresses used to deposit on the accounts are completely different. Not even the same island or the same people As it states this in the T

Hello again king Billy let me open an account when I had self exclusion from there sister account play amo I would like all my deposits back please an I've finnaly got a game block on my phone s I don't have to go through trouble an get self exclusion an refunded again I've had self exclusion from plan amo king Billy an bitsrarz an they all let me open a account with them not sure how much I have deposited all together at these casinos sorry for so many complaints I'm just stopped gambling an getting all my money back because these casino didn't stick to the rules

Hello My complaint is for Direx N.V. operator. I signed up in august this year at king Billy casino and played depositing many time on august 15th I had some luck and won. They asked me for documents to verify my account which I sended and then they start to ask me for many strange things. which uploaded all this to the website -ID card (front and back) -Ecopayz screenshot -telecom bill -selfie with ID on both sides -selfie with ID note (hello king billy current day), -3-month transactions history of EcoPayz. -selfie with ID note (hello king billy current day, not be in full white color) -selfie with a "king billy" note in the street with the background of the house Then they asked my skype login for account verification. I sended my skype username and I asked for the call in Spanish. They didn't call me and I sent some emails to remind them of the call. On October 14th they finally answer me after many days of waiting for their call, they say they call me the next day. They called me and I wonder if he spoke English, I told him that my English was bad. They asked me some questions (name, date of birth, zip code) and told me that he would call me later because he had no signal. It sounded like he was in the street and I think it was difficult for him to understand me. I tried to call and if I had no signal. They didn't call me again. I Sended them an email asking if they will call again or if the verification is already. They answered telling me this: We will not call you, but the payment department is processing your request. The result will arrive tomorrow at the same time. Today I saw my email and they told me that my account been permanently blocked by the relevant department due to security reasons, and in accordance with the king billy terms and conditions and basing on the Anti-Fraud team investigation, we permanently block my account and confiscate funds for fraudulent activity as there there third parties involved in this case and you are not the person who plays at the casino. nobody plays for me they are just looking for any excuse not to pay me. As you can see from their absurd list of things they have asked for. I have collaborated with everything they asked for and they block my account. Regards