Gate777 - confiscated funds in the amount of 3300 euros
Greetings to Pogg and the community.
Casino gate777.com confiscated funds in the amount of 3300 euros.
Making an attempt to resolve the issue peacefully, I have not received a response from the casino for almost four days. Although the response to them is regulated by rules of the casino within the next 48 hours. Therefore forced to turn to you with a complaint on gate777.
The base from the casino (copied from the letter can provide a screen):
Your account has been found to be in breach of clause 14 of the Promotional Terms associated with the recent match up offer taken:
Clause 14 - The maximum bet allowed while the Welcome Bonus is in play is €5. Should You bet higher than this while the Welcome bonus is in play, the Casino reserves the right to confiscate all winnings.
I do not agree with the decision of the casino. I will express my opinion on the situation.
1) Yes, I made a deposit of 22 euros and received a bonus, but it was not a Welcome bonus, its another promo offer. Here's what it said:
DON’T FORGET TO BENEFIT FROM YOUR RESERVED OFFER
10 FREE SPINS
125% BONUS UP TO €100 77 EXTRA SPINS
2) I am registered in 777 since April 2019 and have previously made deposits. We had a controversial situation about the method of making a deposit to receive a bonus (the Skrill system was excluded for receiving a bonus) on June 23, 2019. At that time, I made a deposit using the Skrill payment system and received a bonus. Having studied the rules, I saw this paragraph of the rules:
Deposits made via Skrill or Neteller are not eligible for the bonus and if taken, any winnings will be confiscated.
But how did I get it then? This alerted me, and I turned to support for clarification. Trying to find out the rules of the accrued bonus, they answered the following to me (there is a letter with full chat logs):
(dolphin777): suddenly i'm lucky and you confiscate my win
Jack: we can confiscate your winnings since it is made by skrill yes
(dolphin777): So what now? Should I continue the game or make a withdrawal
Jack: if you do play keep in mind that we could confiscate your winnings, but ultimately that decision is up to you
Jack says play, and then we'll see. A very interesting position of the casino, I lost well, I was able to win by confiscation. I did not violate the terms of the bonus and asked to remove the automatically accrued bonus received by making a deposit with the Skrill payment system. The deposit has been lost.
But this is not the purpose of the complaint.
3) 09/02/2019 I received another bonus offer from gate777 and took advantage of it by making a deposit using my Visa card. To fulfill the conditions of the bonus without violating the rules and play for your pleasure. After reading the rules for using the bonus again, so as not to violate them.
To fulfill the conditions for the wager bonus, I needed to make bets in the amount of (22e 125% bonus) * 35 = 1,732.5 euros. Naturally, I was not hoping to meet the conditions for such a high wager. I wanted to take a break from work and have fun. For me it was a regular gaming session in an online casino.
I played my favorite slots, the balance got a little bigger and bigger, there was a lot of multiplication in the Mystery reels megaways slot (I didn’t take a screenshot), then in Bust the bank x 450 (0.9 e per spin) and jammin jars x 1300 (2 e per spin) (I attach screenshots). The balance became 3 600 euros, and I was able to fulfill the condition on the sum of the necessary bets for wagering the bonus. During the game, I did think 1,500 spins in different slots (since it turned out that the bets in my favorite slots only carry out the wager amount by 50%!). I made all spins ranging from 0.5e to 2.0e per spin.
Having fulfilled the conditions for the received bonus, following the observance of the rules of the received bonus, my balance was 3400е. Damn, I'm very lucky. I was glad and had no doubt in observing all the conditions of the bonus received. I had no doubt in the reliability of gate777 as there is a MGA license and is posted on the Pogg website with a rating of 8.7 / 10. I made a withdrawal request in the amount of 3400e. I went through the full account verification process and expected the withdrawal processing. However, casino gate777 counted differently and confiscated the winnings, notifying me of this decision by email.
4) I was shocked. How so? What happened I did not spin the value above 2e.
In the chat of the support service they answered me:
James: While playing Book of Oz, your bets were 5.85
James: Not just once but seven times
After that, I realized what they are pointing to and I do not agree with this.
5) One of my favorite slots that I play all the time is Book of Oz. This slot is designed with the respin function! (and this is important, in the rules of the site I did not see that respin at the set rate in the slot is considered a bet with the cost of respin), the ability to re-spin the drum to get a combination.
Playing in the Book of Oz slot at a rate of 1.0 euros per spin, I'm 7! I used the respin function at a cost of x5.8 of the cost of the spin installed in the slot to get the third scatter that activated the bonus round, since two scaters already fell out for a spin of 1 euro. The respin function was introduced for those who do not want to expect the desired result to fall out, and using the respin function, get this combination.
In my case, this is the launch of a bonus game, as a rule.
While making a respin, I was sure that I did not break the bonus rules, since the cost of the spin in the slot was set to 1.0 euro. I did not try to get an advantage for fulfilling the wager conditions, I did not try to get a high payout at the maximum rate with one spin, I just played in the slot. Casino considers this respin as rate of higher than permitted in 5e.
An explanation of my position, for example: Multiplication, which gives five TOP symbols in one line (Wizard) in this slot is x500 of the size of the bet. Having collected the line of symbols at my bet in 1 euro, I could get a win in the 500euro, which is provided by the manufacturer of games Microgaming. Based on the position of casino gate777, my bet was 5.85 e, which, with the TOP line, the symbol (Wizard) gives a gain of 5.85 x 500 = 2 950 e. Such a win cannot be with five TOP symbols in one line (Wizard) at the established bet 1e at the time of my game in this slot.
I believe that the decision on confiscation of the casino, it's excessive, aggressive and incomparable solution.
I’m deprived of the winnings received in other slots, winnings received at bets 0.9e and 2e. When will I still have a chance to see such a multiplication in jammin-jars? How much money is now needed to lose in this slot, so that there is a chance once again to get such a multiplication, the winnings that are confiscated from me.
If a casino values its reputation so much, why it won’t solve the problem with the world due to an excess of the bet (but this is not a spin!) By 0.85 euro as many as seven !!! times, 7 * 0.85 = 5.95e. And because of this excess amount, they lose my prize in the amount of 3300e?
Is this fair?
That's how I spent my time with gate777.com casino.
I ask you to help in solving the situation. Of course, I doubt it, since who wants to pay a person with a deposit in the 22euro - a payment of 3400euro, if there is the slightest opportunity to confiscate the winnings. So much now there are cruel rules for ordinary people like me who just want to have a good evening playing their favorite slots.
I am not a casino abuser, not a violator of the rules, I simple gambler.
Thank you for your attention.
P.S. My English is not very good, but I tried to convey my position. If there are unclear points, I will explain. All the screenshots that I have are ready to provide and pass any verification.
