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FortuneJack— player complaints: 122 in English

122 Complaints
0▼ Last 30 days · was 9
7 Unresolved
33.536717968148d Last complaint
62.1 Risk index
0% Resolved · of 11 with a known status
18% Withheld payouts among those
$1,041 · €555 Disputed sums

FortuneJack: 122 complaints filed in English across 3 platforms, 7 still open, disputed sums $1,041 · €555. Most of them are about withheld payouts (27%). Risk index 62.1. Texts below are the players' own words, as published on the source site; last complaint 2026-09-08.

What players complain about

Withheld payouts 27% 33
Account blocks 21% 26
Game fairness 19% 23
Other 17% 21
Bonus terms 11% 14
Verification 4% 5
Status unknown 111 Unresolved 5 Under review 2 Rejected 2 Closed, no outcome 2

Sources

Trustpilot 111 Casino Guru 9 CasinoReviews 2

Complaints by month

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Questions and answers

How many complaints are there about FortuneJack?

The English-language record holds 122 complaints from 3 platforms, 7 of them without a resolution; 111 carry no status from the platform. The latest one is dated 2026-09-08.

Does FortuneJack resolve complaints?

Of 11 complaints where the platform recorded a status, 0% were resolved, 64% remain open and 18% were rejected as groundless, 18% were closed without an outcome. Withheld payouts account for 18% of them.

What do players complain about?

Mostly withheld payouts — 27% of cases, then account blocks (21%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 122 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 62.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 122

14.09.2021 Trustpilot Withheld payouts
They will never payout when you make…
They will never payout when you make withdrawal. I won Majestic7 and made a withdrawal after verifying my account with my passport, and they claim i have multi account. My girlfriend is using FJ and why don't you ask her for verification rather than saying her account is linked to me
03.09.2021 Trustpilot Game fairness
I have done more than 20 deposits into…
I have done more than 20 deposits into mine fortune jack account with 0 withdrawl. They are frauds and they are only taking the money. 0% winrate. Im down 1k$ with 0 wins. 20 different deposits. 0 wins. Like, apsolute 0. I have never reached more than the actual deposit. I have like 20 deposits of 20$ - 30$ and 0 wins. Don't lose your money. Stay away please. Huge scam. 0 winratio.
26.08.2021 Trustpilot Game fairness
Warning!!
Warning!!! Stay Away from this Scam Casino !!! The games are rigged and you will loose your money ! Also remember that you can not withdraw your amount of crypto less than 0.004 BTC. They are thieves.
24.07.2021 Trustpilot
My experience with FortuneJack has been all bad
I joined Fortune Jack earlier this month purely because I heard it was fun. I wanted to try their Sportsbook (I'm a bit of a novice with sports, admittedly) and maybe some Casino play. Small deposit. Just for fun. After just a few days, my account was suddenly locked and I was getting emails accusing me of having multiple accounts, one of which they said was previously suspended. All kinds of stuff that is 100% false. I barely had time to get one account going and have no interest in having more than one. Now, my account is still locked and it sure seems like they are keeping my deposit and the little bit of money I won fairly in the 2-3 days I was an active member. Unless something changes, my money is basically gone, based on false accusations and something someone else did. I don't know really. They haven't actually fully explained it to me. The messages I get have a bullying tone and they don't actually reply to what I am telling them. Just send the same message, over and over. I know international gaming sites have their own governing bodies | commissions that oversee their activity. What is happening here has to be considered illegal at some level. Open to suggestions on what to do. Thanks!
07.07.2021 Trustpilot Game fairness
Terrible. Possibly the worst ever
Terrible. A money pit. You will jeep putting money in and nothing comes out. It’s a controlled scam in my opinion. Everything is manipulated. Staff is clueless. There are technical problems every 10 minutes. The operation is a disaster. You make your own decisions but you’ll r regret it if you decide to play here. Guaranteed.
05.06.2021 Trustpilot Game fairness
They are a huge scam
They are a huge scam. There is a 0.01 % chance of winning something. Im losing like 10 times in a row. Like TEN deposits in a row and nothing won. I have been playing on almost every slot game and 0% win. Stay away. Their Live Casino ex. Roulette is also a big scam. A lot of calculations. Nothings real. Scam. Stay away.
11.05.2021 Trustpilot Other
Deposited ETH and can't find my funds
Poor website I sent $96 worth of ETH first to make sure transaction would go through. I copied the address they provided on website and no money deposited. Although the online chat support said they found it and would be there the technical support team is different.Anyways wouldn't recommend sending crypto
09.05.2021 Trustpilot Bonus terms
Terrible
Terrible costumer service and false advertisement. Everywhere it says first deposit bonus and 250 spins but when I put the first deposit I never received the bonus or spins and when I contacted support for help they told me it was my fault and they couldn’t do anything about it. So what looks like a great site and cool advertisement is really just a disguise to lure people in an not use competitor sites.
02.05.2021 Trustpilot
this they say when you want to make a…
this they say when you want to make a withdrawal:This is to inform you that account has been blocked based on the following topic of T&C:2.7. If You do not log in to Your Account for a consecutive period of 12 (twelve) months or if no deposit has been made for a consecutive period of 6 (six) months after registering and opening the Account on the Website, Your Account will be considered a "dormant account" and We may block and terminate such dormant account any time after the lapse of above mentioned time period. Any monetary funds available on such dormant account may be removed by us without a further obligation to refund.​
24.04.2021 Trustpilot Bonus terms
They will Just Scam you and dont pay…
They will Just Scam you and dont pay Out. They use their shaddy "T&C's" to forfeit winnings. They accuse every second Winner AS multi Accounter. Of course If you want a Proof of their accusations they wont deliever. To be honest fortunejack is a slow book and ITS Not really hard to make Money with them. But at the end of the day ITS their Problem Not mine. Stay away
12.04.2021 Trustpilot
Furtunejack.com is a very big scam website
Honestly fortunejack.com is not the right crytocurrency gambling site you should try.. I actually give it a try on 04/11/2021 which I place a bet and I win and company write to me that I have multiple accounts in order not to pay me. What did I want to use Multi account for.. Pls don't try to use there site to gamble so that you won't face what I also face when you win game tnx
11.04.2021 Trustpilot Game fairness
This place is a complete joke and needs to be blacklisted
I've played here for about 3 years now and deposited at least 2 thousand dollars if you counted all currencies. Sure I've won a COUPLE of decent wins. As in I've withdrawn maybe 5 times in the past 4 years of being a loyal member. Also when I first started to play at fortune jack the games payout were relatively more balanced and they didn't change the outcomes as bad. Now you can not only tell that somehow they control the results but if you get the bonus the game will suddenly freeze and say an error has accured make you reload the page then they make you lose all your money.
01.04.2021 Trustpilot Withheld payouts
fortune jack has been blocking my money…
fortune jack has been blocking my money (3500 €) for 2 years it is a scam not to play in this casino!
11.02.2021 Trustpilot Game fairness
Definitely don’t believe this is a fair…
Definitely don’t believe this is a fair casino. Did over 500 5$ spins without hitting one bonus game or free spin. Obviously lost everything quickly. Then go play the game in free demo mode. Hit 4 free spin games before I even lost 500$. Noticeably better win rate. Definitely bummed I wasted over 1000$ in btc for this. Stay away guys.
11.02.2021 Trustpilot Other
Fortune Jack Stole a referral from me…
Fortune Jack Stole a referral from me and denied giving me the BTC when I was part of their affiliate program. They acted as if they where going to pay me then changed the rules and told me I was not valuable enough. I'm Currently working with a attorney, fortune jack violated agreements and laws. Beware of this SCAM!
13.01.2021 Trustpilot Game fairness
I`ve lost around 3500 usd today
I`ve lost around 3500 usd today. This site is full of S**T and i`m going to leave many reviews everywhere i can so nobody lose money. Be careful guys, there`s no win, they only take money. I hope they ends in hell one day
08.01.2021 Trustpilot Other
BIG SCAM
BIG SCAM! NEVER WORKS!Tried to deposit twice BCH and never ends up on the account.Had to argue for weeks with them to finally get it on my account.Just don't use, there are so many other live casino out there that actually works.
05.01.2021 Trustpilot Withheld payouts
Be very careful with these guys
Be very careful with these guys. I have played here for a year or two without any problems. Then one day out of the blue after I had deposited BCH they say that they no longer take BCH-deposits. Fair enough that, but I find it very annoying that I am not going to get any of the BCH I deposited back or refunded. Apparently there was a warning about this when logging in, which I obviously did not see when depositing, otherwise I would never have deposited. I can see this message now, but that doesn't help a lot. Customer service just ignoring my requests for a refund. It was only 20 Dollars so I can easily live with that, but I feel for those who deposited more. Just very shady business practice to keep the option to deposit BCH when actually not accepting it. I find it better to just stay away because it's pretty obvious if they do this with one coin, they can just as easily follow up with the next coin. There are enough other casinos out there following standard business practices.
22.11.2020 Trustpilot Game fairness
This game is rigged
This game is rigged. ive played dice alot in this game. Im still up $370 on but dam bru I was up $1000 this site is rigged. And bet over 0.00010000 it rigs it self. So sad. If anyone doesnt believe me Ill show ya a screen shot of me losing 18 times while I have a 49.50 and they have 50.50 for me 2x my money. No one use this site. Its just rigged. Plus they take forever to withdraw your money
19.10.2020 Trustpilot Other
No help with misplaced deposits
I`m new to bitcoin and wanted to transfer some BTC to this site just for fun. Made a mistake and transferred all of my bitcoin. Described the problem to customer support but they say I can't withdraw it again. So now I have to gamble away and most likely lose everything.My fault yes, but they should be able to refund deposits that were misplaced.

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How the risk index is calculated and how complaints are labelled — the method behind this section.

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