Cosmobet — player complaint #14791, 2026-07-16: other
Cosmobet: a player complaint filed on 2026-07-16, about other, 1,906 GBP in dispute, status — closed, no outcome. Published on Casino Guru. One of 31 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Cosmobet Casino - Player’s funds have been confiscated due to inactivity.
The player from the United Kingdom found her account balance of £1906 removed by Cosmobet due to alleged inactivity. She claimed she had not been properly informed about the potential confiscation of her entire balance and requested a breakdown of the deductions, the relevant Terms and Conditions, and evidence of prior notification regarding the policy. The complaint was reviewed, revealing that inactivity fees had been applied in accordance with the casino's Terms and Conditions, which the player had accepted, and that notifications had been sent via the account notification system and email. The casino required the player to complete a verification process before any further assessment or potential settlement could be considered. Due to the player's lack of response and cooperation with the verification request, the complaint was closed without resolution, though the player was informed she could reopen it in the future.
