Come On! — player complaint #60156, 2023-11-06: game fairness

Hi, I’ve been trying to resolve this by chat and mail dialogue with the casino, but they refuse to refund or compensate me in any way. I have at least one video, perhaps more, showing when I bought expensive freespins for between 2K and 8K, where the game stopped the freespin feature bought after only to spins and showing total amount of win, which was like nothing. Either I want four/five freespin packs at 8K on that game (if they have fixed the issues) or them paying all my bought features back for that specific game which is Blazing Mammoth XL. They refuse to acknowledge my video/s and admit something is wrong. They say it looks ok in transaction history, but they can see in my video it isn’t. I reported this in September, but when you have several issues open and they don’t share the history in their mails, I apparently talked about this in another ticket (how should one know which ticket is about what??) and they just closed it like I haven’t reported it…. A couple of weeks later I asked them about this issue and they started my saying I got my money on Vikings Unleashed (a game I didn’t get my win from freespins for 23K on until I contacted them several times, and then they didn’t even informed me I had gotten them), although this was about the Blazing Mammoth game. After explaining, explaining, explaining they found the closed ticket where I reported the Mammoth game, but since then I’ve been trying to solve this with them, but as I said, they refuse to even admit stuff like this happen and if if wasn’t for the other game missin I might not have been so aware of the issues to notice them. I even bought and played another round to show them the video, but could never believe they would answer or not take action and not compensate me like they have…. It’s me having the proof of what happened, unfortunately not all of the times, but still…. I want this resolved, it’s a lot of money we’re talking about….. Since one can’t send videos in the chat and to large for a mail I posted it to YouTube and linked it to them in the chat to look for themselves. Link to video following: [EDIT] Please help me solve this and put it behind me. Best regards!