Casinia Casino — player complaint #15162, 2026-07-08: bonus terms

The player from Germany reported that a €20 bonus, earned through a bonus grab at the casino, was not credited to her account. After multiple communications with customer support, she was informed that the administrator had decided no bonuses would be issued to her account, which left her feeling frustrated and seeking clarification on the matter. The player provided transaction history and other documents but lacked direct evidence such as screenshots or videos confirming the €20 clover reward had been won but not credited. Due to insufficient evidence to verify the claim, the complaint was rejected by the Complaints Team. The player was advised to keep visual proof in the future to support similar claims.