Bovada: 341 complaints filed in English across 2 platforms, disputed sums $215,272. Most of them are about other (49%). Risk index 25.3. Texts below are the players' own words, as published on the source site; last complaint 2026-10-07.
Status unknown 325
Resolved 9
Rejected 5
Closed, no outcome 2
Sources
Trustpilot 325CasinoReviews 16
Complaints by month
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Questions and answers
How many complaints are there about Bovada?
The English-language record holds 341 complaints from 2 platforms; 325 carry no status from the platform. The latest one is dated 2026-10-07.
Does Bovada resolve complaints?
Of 16 complaints where the platform recorded a status, 56% were resolved, 0% remain open and 31% were rejected as groundless, 13% were closed without an outcome. Withheld payouts account for 19% of them.
What do players complain about?
Mostly other — 49% of cases, then game fairness (19%).
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 341 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 25.3 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 341
02.09.2026TrustpilotGame fairness
Unlicensed
Unlicensed; That's why this company can treat you unfairly when it comes to customer service and playing your money. I promise they RTP on their games is not what it states it's way under. I think im going to make a streaming site and not those fake streamers and show yall what really goes on. Time after Time month after month all deposits will end in a lost. They don't give free spins, reward cash back or nothing. Oh my bad that megascratch where you will get a week of the minimum and never the maximum. They say they don't have control over that but thats a lie. I promise it's not worth it. They will drain you dry and give you nothing in return. They have a community space on their site and all the ol timers are complaining this same thing Bovada gives nothing to their loyalty players only losses. The community space has a big win post spot go on there and see how often winners post lol it's a joke. Yeah im going tell the truth and let it all out. I am a certified reviewer so please believe everything im stating try some of those other sites at least they offering more. At least if you losing you will feel like you getting something back
02.09.2026TrustpilotGame fairness
I’m extremely frustrated writing yet…
As much as I’m frustrated with the horrible RTP percentage I’ve experienced on Bovada, I’m extremely frustrated having to write these 1-star reviews. Every single day, it’s the same thing. The RNG feels completely unfair, and I never seem to receive a decent RTP. You can basically lose your money within the first couple of minutes of playing.What’s even more frustrating is that when I haven’t won within my first 20 spins of the game I play every day, I automatically give up because, based on my experience, I already feel like I’m fighting a losing battle. I shouldn’t feel like I have to stop playing because the results are so consistently bad.Every day seems to produce the same results. I’ll continue making these reviews until someone from Bovada can actually explain to me how I’ve experienced such consistently poor RTP throughout the entire year. When the same pattern continues over and over again, it becomes extremely difficult to believe that I’m simply experiencing normal variance.I understand that gambling involves losses and that RNG means outcomes are unpredictable. But after years of playing, I’m extremely frustrated with what I’ve experienced on Bovada and would like a legitimate explanation rather than another generic response about how fair the RNG system is.
01.09.2026TrustpilotOther
Easy and fast withdrawal
Easy and fast withdrawal, I don’t win much so I was really happy with the win and the crypto withdrawl process
31.08.2026TrustpilotWithheld payouts
I have repeatedly sent verified…
I have repeatedly sent verified blockchain report that clearly shows that bovada took the 1883.00 that I had won and sent it back to themselves . They say that once the transaction has been done it cant be reversed that's a load of crap it can be ive researched it . Bovada continues to tell me that they would like to investigate and see what happened but when I get in touch with them I get the same response once it s done its done there is no way I could've or would've sent 1883.00 back to bovada their system screwednup or someone screwed up and i have all the documentation that shows it ive sent it to bovada several times and I honestly dont believe they've even looked at it or they would've seen the error was on their end . I cant believe that this company can do this to someone and get away with it . They offered to help me and walk me through the withdrawal process. But I didn't have any problem withdrawing they got greedy and stole the money back from me and they insist its my fault . I'm not going to stop until bovada finally pays me the money they stole and offer a formal apology.
31.08.2026TrustpilotWithheld payouts
NO Withdraws allowed! Don’t deposit on bovada !!!!
I beat their rigged blacked jack which isn’t that hard but then it wouldn’t let me withdraw . It’s funny how they hide their rigged blackjack and talk about rng if you bring it up. Regardless you can find the pattern and beat it .its like if you a 5 and 6 the next hand will be a 20 winner . Anyway I typed the confirmation code correctly and the site locked me out for 24 hours and then why I tried again it still wouldn’t let me withdraw . I never got a good response from the site ppl and their phone number is broken and I lost all the money even tho I did withdraw it . They stole my 300$ and I want it back. I’ve now convinced a few people to get off bovada cuz they don’t like people who withdrawal and no one there cares about anyone who can’t cash out . They think it’s funny to screw people over and have very sarcastic trash chatter for support . Go somewhere else that will you let you withdrawal that’s not a scam !
31.08.2026TrustpilotOther
Fast and easy...been with them for more…
Fast and easy...been with them for more than 10 years never had trouble with deposit and withdrawal
31.08.2026TrustpilotGame fairness
If you notice how they respond to my…
If you notice how they respond to my complaints. But apparently there is a misunderstanding I am not speaking from one instance. I am speaking from a very high percentage of play. Those games are unbearable as the house wins about 85% of the time or maybe even more. I beg of anyone put you some money on it test it out. Then put you some money on mybookie or something else and you will found out i tell the truth as the games are harder on here. Go in there community and you will see the majority of people with the same complaints. Hit me up on X or Instagram let's talk about it. I promise they keep saying customer service and that is horrible they chat constantly spins and timeout and they hang up the chat no number to call : you will be at their mercy for customer service of their is an issue; other platforms have a number to call thats a better feeling knowing you got someone to talk to about your issue. Like I said they ghost my lady about 25 dollars a technical issue the game timed out in the middle of play instead of it resetting after a refresh she was 25 Loser after refresh and they can't tell her how she lost but only the made was played well how is it playing if it timed out now you really want to lose your money with a company like that. Customer service closes the chat on you when they get ready. They tell you they are escalating to a team a team which you never talk to or even chat and it's 24 to 48 hours everytime you speak to them and that could be a week or more. I promise im speaking facts and from experience. This is just not from one experience this is everytime. Believe me they will try to say we are sorry for that one bad experience and it's every single time that Frontline chatters going to send you script after script but they don't know nothing. They don't know how long you been a customer. All this is official they will try to pr this but im telling you if you prefer a better gambling experience stay away i got more believe i been here some years
30.08.2026TrustpilotGame fairness
132 straight deposits never doubling…
132 straight deposits never doubling the deposit. -40k in 10 months playing rigged casino. Their system is designed to give you a percentage back every so often, or that’s how it use to work. As soon as you lose too much they completely rig your account because the percentage is too much for them to pay out. They lost the younger generation to draftkings and kalshi. So now it is a money grab bait and switch. Do not play the casino. From Bovada website. A complete lie. They are not USA based. They have been banned in many US States. So if they’re willing to lie to you they’re willing to steal from you.Online Casino, Sports Betting and Poker at BovadaBovada is a top USA-based gambling and sports betting website. Join Bovada Sportsbook to find unmissable odds on your favorite sports including NFL, basketball, soccer and more. Bovada is also home to tons of casino games for you to play, including slots, blackjack, and roulette. So whether you want to place a bet on football, or play a round or two of poker, Bovada is the place to play. With a generous Welcome Bonus, and multiple ways to deposit and withdraw - including several crypto options - Bovada is ready for you.
30.08.2026TrustpilotGame fairness
Impossible odds
Impossible odds. Mystery players always pulls a win. You are playing a bot. Don’t waste your money
29.08.2026TrustpilotOther
They always help me even when I have no…
They always help me even when I have no cash. Bovada be saving my life
29.08.2026TrustpilotBonus terms
again dont use this scam of a site
SCAM!! HALL OF FAME STATUS MEANS NOTHING!!! 61 OTHER MESSAGES OF NOTHING BUT TRASH REWARDS AS HALL OF FAME STATUS, 300 DOLLAR DEPOSITS, 150 DOLLAR DEPOSITS, 275 DOLLAR DEPOSITS, THEY OFFER 5 DOLLARS BONUS POINTS, OR 30 WITH PLAYTHROUGH OF 750 DOLLARS ON SELECT(SLOT) GAMES, SINCE IVE SPOKE ABOUT IT ON THIS SITE, ALL MY BONUSES HAVE BEEN CUT, NOT TO MENTION BLOCKED IN THE FORUM, 205 DOLLAR DEPOSIT TODAY ALONE, AND THE AMOUNT OF WINS THEY CALL RANDOM SHOULD BE INVESTIGATED JUST AS MUCH AS THEY LOOK FOR REASONS NOT TO FIX THEIR ISSUES WHEN REPORTED!!YOUR MEGA SCRATCH CARD PRIZE IS READY!Congratulations! 5000 Rewards Points have been added to your account. You can exchange them for bonuses in the Rewards Store.Aug 28, 2026YOUR MEGA SCRATCH CARD PRIZE IS READY!Congratulations! 5000 Rewards Points have been added to your account. You can exchange them for bonuses in the Rewards Store.Aug 27, 2026Your Rewards Points are in!Thanks for playing in our Game of the Week. Your Rewards Points are now in your account.The next Game of the Week drops Monday - don't miss out and keep the action going!See you next week,Bovada Customer ServiceAug 27, 2026YOUR MEGA SCRATCH CARD PRIZE IS READY!Congratulations! 5000 Rewards Points have been added to your account. You can exchange them for bonuses in the Rewards Store.Aug 27, 2026YOUR MEGA SCRATCH CARD PRIZE IS READY!Congratulations! 5000 Rewards Points have been added to your account. You can exchange them for bonuses in the Rewards Store.Aug 26, 2026YOUR MEGA SCRATCH CARD PRIZE IS READY!Congratulations! 10000 Rewards Points have been added to your account. You can exchange them for bonuses in the Rewards Store.Aug 24, 2026YOUR MEGA SCRATCH CARD PRIZE IS READY!Congratulations! 10000 Rewards Points have been added to your account. You can exchange them for bonuses in the Rewards Store.Aug 23, 2026YOUR MEGA SCRATCH CARD PRIZE IS READY!Congratulations! 10000 Rewards Points have been added to your account. You can exchange them for bonuses in the Rewards Store.Aug 23, 2026
28.08.2026TrustpilotOther
Disheartened
Been a player on here for 5 years… showed the upmost loyalty to these people and I’m starting to really understand why most customer dislike them. System glitched out during a live game and made me wager an incorrect amount, totally fine I know how to get these situations resolved normally until today where I’m being met by a brick wall and being told courtesy refunds aren’t a thing and sports settled. Bonuses aren’t a thing which are too complete lies because if they weren’t a thing, then how would a player even know the exact definitions of what these things are and then be granted to me in the past if they weren’t real things. Bovada you seriously need to stop with the AI chat agents before supervisors because all they do is just argue and give the same robotic responses, I need a supervisor, please to contact me so I can dispute a wager, specifically for live bets you are allowed 10 minutes to dispute or cancel or get a refund on a wager if an error has occurred based on the rules and based on experiences, I contacted within four minutes and was completely shut down by a dude named Christian and another guy named Abel. It’s all documented. I would love a resolution on this and a refund for my troubles.
28.08.2026TrustpilotGame fairness
I understand that past play does not…
I understand that past play does not dictate future outcomes. However, when I look at my experience over 7 years of playing on Bovada, I have consistently experienced the same results. At some point, it is reasonable to question whether the advertised RTP and fairness are actually reflected in my gameplay.I have heard the same explanation repeatedly about how fair Bovada’s RNG system is, but after years of playing, I have personally seen very little that gives me confidence in that claim. From my experience, the RTP has consistently felt extremely poor. It often seems like I can lose around $30,000 before seeing a win of $1,000 or more. Whether that is simply variance or something else, the experience has been extremely frustrating.Taking a break from Bovada doesn’t seem to change anything. Reaching out to customer support doesn’t change anything either. The response is always essentially the same: the RNG is fair, the outcomes are random, and past results don’t affect future play. I understand that explanation, but after seven years of experiencing what feels like the same pattern, simply repeating that explanation doesn’t address my concerns.If I went to a physical casino and played regularly for seven years, I would expect to at least have some experiences that made me feel like I was getting a reasonable return for my play. Unfortunately, I cannot honestly say I’ve had that experience with Bovada.I’m not the only person frustrated by this. There are hundreds of people in my Discord community who have expressed similar frustrations with Bovada. Because of my own experience, I cannot recommend Bovada to anyone with a clear conscience.At this point, I would strongly encourage players to explore other gaming platforms and compare their experiences for themselves. I believe Bovada needs to do more than simply repeat that its RNG is fair. Players deserve transparency, confidence in the advertised RTP, and an experience that gives them reason to believe the system is genuinely fair.After seven years of play, I am extremely frustrated and disappointed. I hope Bovada takes this feedback seriously rather than responding with another generic explanation about RNG.
28.08.2026TrustpilotGame fairness
Completely rigged black jack
Completely rigged black jack . You could actually figure out the code on “one hand blackjack” if you are smart and take them for all their money . If you get a 4 and 2 and the dealer is showing a 6 then the next hand played is likely to be a 20 with 2 face cards. If you get a 5 and 6 you are very likely to win the next hand . I’m just saying there is some number pattern to look for keep and eye out try to figure it out . I’m not wrong about this and if you figure it out you can bet 10cents and then you’ll know ur gonna win the next hand so bet big for that one .
28.08.2026TrustpilotWithheld payouts
This company is an absolute SCAM OF A…
This company is an absolute SCAM OF A COMPANY. STAY FAR AND CLEAR AWAY FROM THIS SITE. I really wished that I would have seen these reviews before signed up and deposited money on here. Unfortunately that wasn’t the case and I proceeded to depositing money several times annd finally ended up winning. I tried withdrawing $2,500 and within a Few moments later my account disabled, deposit denied, and I receive an email requesting “documents.” Then, to make matters worse, after submitting my documents I am given a 48 hour timeline for an update… it is now reaching 7 days since this happened and at this point, I’m pretty sure they are pulling a scam on me so they won’t have to pay up. It’s a shame that a company will do this to its players. I have learned my lesson. I will be happy to revise this review and adjust feedback accordingly if there comes an actual resolution from all of this, but from what I’m reading on Reddit, this is Bovada’s MO when it comes to “investigations,” that span several weeks to months. This is Absolutely criminal and it makes sense since they are operating off shore, without any legal jurisdiction or rules to follow. No gaming commission to enforce their games and their so called “RNG”. This site is the biggest scam site since AMWAY!
28.08.2026TrustpilotGame fairness
Bovada anyone besides the company I can…
Bovada anyone besides the company I can produce results i been playing for years Dont pay attention to the scripts they write in the reviews they say the same ol same. They got those streamers on social apps holding sessions of winning but i assure as soon you start playing not going to be anything like the streamer. Just you will see They going to try make it seem like im talking out my head but Im not i been with them a few years. I watched my friend lose his whole paycheck every Wed for about 8 months straight. Now is that a losing streak ask yourselfMy lady today deposited 1531 four different deposits every last one gone in a matter of minutes the house was the only one that had multiple card runs. Im telling you BEWARE if you want to have fun losing this is place to be if you are a little more serious about your money then don't here they gonna do tricks you ain't never seen and the strategy you have at a regular casino forget it they got A.I.
27.08.2026TrustpilotOther
Bovada is the best site out there
Bovada is the best site out there. Great odds for sports bets. Some of the best slots to play with great RTP. Easy deposits and bonuses to boost your game play! I’ve been with bovada since 2020 and never had a bad experience. Not one! Make sure you guys follow on twitter they do giveaways and I have won a couple. My goal one day is to be sponsored by bovada! One last thing is they have the easiest and most smooth withdrawals.
27.08.2026TrustpilotGame fairness
Don't use this site!!!
Don't use this site!!!! They don't have real people, nor an actual customer service. No phone number to reach because its not real people, just generated responses like everyone is getting on this site! No real help, just takes money! Seeing that fellow players are stating the same exact problems, and they are failing to fix,comp, or even acknowledge their problems with the casino!!!! They are deleting the older games that use to pay out, for games that have wagers of 25c or higher. 5 dollar bonuses is what they offer Hall of Fame status holders!! 40 maybe the highest, not once in the last 6 months have i had a scratch card with more than 40. Their response will either be to flag my review, or try to explain about a RNG instead of fixing the site, or to email them and explain more so it can be investigated and wont get back to you!! They will email you when they feel that you have an advantage on them and warn you!
26.08.2026TrustpilotWithheld payouts
bovada stole over 330$ from me!!!!
bovada stole over 330$ from me. the site wouldnt let me withdraw the money even though I typed the correct code and then it just locked me out for 24 hours. no one at bovada has helped me at all and they just told me to use chrome multiple times and no one cares and the money is gone. I withdrew the money and never got it and it's gone! im never ever using bovada again and dont be surprised if this stupid scam steals your money and you cant withdraw and get locked out and no one there helps you. im pissed at bovada ....use bet online if you dont wanna screwed by bovada
26.08.2026TrustpilotWithheld payouts
Small payout amounts ,should be a…
Small payout amounts ,should be a easier way to withdraw your winnings