Black points: 215 Amount: €960
The player from the Netherlands was facing a confiscation of €960.19 by Blindluck casino and demanded clarification on the specific violation of their terms. She had provided evidence supporting her claim and was seeking the exact subsection of the terms cited, the nature of the alleged conduct, and the identity of the appointed ADR provider, as Blindluck refused to provide this information. We closed the complaint as unresolved because Blindluck had a history of non-cooperation and had not responded to our attempts to obtain an explanation or supporting evidence. The player’s issue remained unresolved due to the casino’s refusal to engage in the mediation process.The player from the Netherlands was facing a confiscation of €960.19 by Blindluck casino and demanded clarification on the specific violation of their terms. She had provided evidence supporting her claim and was seeking the exact subsection of the terms cited, the nature of the alleged conduct, and the identity of the appointed ADR provider, as Blindluck refused to provide this information. We closed the complaint as unresolved because Blindluck had a history of non-cooperation and had not responded to our attempts to obtain an explanation or supporting evidence. The player’s issue remained unresolved due to the casino’s refusal to engage in the mediation process. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 18 Aug 2026 | Unresolved : 26 Aug 2026Automatic translation:
