Blind Luck Casino — player complaints: 5 in English

The player from Netherlands has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Netherlands has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 26 Oct 2026 Automatic translation:

The player from the Netherlands was facing a confiscation of €960.19 by Blindluck casino and demanded clarification on the specific violation of their terms. She had provided evidence supporting her claim and was seeking the exact subsection of the terms cited, the nature of the alleged conduct, and the identity of the appointed ADR provider, as Blindluck refused to provide this information. We closed the complaint as unresolved because Blindluck had a history of non-cooperation and had not responded to our attempts to obtain an explanation or supporting evidence. The player’s issue remained unresolved due to the casino’s refusal to engage in the mediation process.The player from the Netherlands was facing a confiscation of €960.19 by Blindluck casino and demanded clarification on the specific violation of their terms. She had provided evidence supporting her claim and was seeking the exact subsection of the terms cited, the nature of the alleged conduct, and the identity of the appointed ADR provider, as Blindluck refused to provide this information. We closed the complaint as unresolved because Blindluck had a history of non-cooperation and had not responded to our attempts to obtain an explanation or supporting evidence. The player’s issue remained unresolved due to the casino’s refusal to engage in the mediation process. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 18 Aug 2026 | Unresolved : 26 Aug 2026Automatic translation:

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The player from Germany has requested self-exclusion from the casino, but they are encouraging him to keep playing and only offering a one-month exclusion period. He demands immediate account closure and a refund of all losses since February 10, 2026.The player from Germany has requested self-exclusion from the casino, but they are encouraging him to keep playing and only offering a one-month exclusion period. He demands immediate account closure and a refund of all losses since February 10, 2026. Written by MunyaCasino Analyst & Complaint Specialist Submitted: 27 Jul 2026 Automatic translation:

The player from the Netherlands disputed the confiscation of €5,306.43 from his account, arguing that it contradicted the Bonus Terms and Conditions. He claimed to have completed the wagering requirements and that winnings generated after the bonus closure should not have fallen under the original maximum winnings restriction. We tried repeatedly to obtain evidence and a clear explanation from the casino, but it did not cooperate or provide any supporting proof. As a result, the complaint was marked unresolved because the casino’s refusal to engage prevented us from verifying the forfeiture.