BetChan— player complaints: 43 in English

I am submitting this complaint after exhausting every reasonable attempt to resolve my issue directly with BetChan. I requested a withdrawal on Monday last week. More than **8 business days** have now passed, and I still do not have access to my own funds. Since the issue began, I have contacted BetChan through live chat on numerous occasions, emailed support several times, and spoken with my VIP manager, Jasmin. Throughout this entire period, I have received essentially the same response: - My funds are safe. - The issue is a technical problem on BetChan’s side. - My case has been escalated with the highest priority. - The relevant department is investigating. However, despite all these assurances, absolutely no meaningful progress has been made. I have followed every instruction given to me by BetChan. I created every payment account they requested and attempted every withdrawal method they suggested. Every attempt was either declined or cancelled. One of BetChan’s representatives, Monica, specifically informed me that if none of the available withdrawal methods worked, my funds would be transferred to me manually. Every suggested withdrawal method has failed, yet the promised manual transfer has never been carried out. Whenever I ask why, I receive no explanation—only another generic statement that the investigation is ongoing. During the past 8 business days I have repeatedly requested: - an explanation of what is actually being investigated; - what actions have been taken so far; - why the promised manual transfer has not been completed; - when I can realistically expect to receive my funds. None of these questions have been answered. BetChan has now informed me that they cannot provide any further information in live chat and referred me back to email support. Unfortunately, I have already contacted email support multiple times and receive the same generic responses there as well. As a result, I consider BetChan’s internal complaints process exhausted. My complaint is **not** that BetChan needs some time to investigate. My complaint is that they have kept my money unavailable for more than 8 business days while repeatedly providing only generic responses, without any meaningful updates, realistic timeframe, or alternative solution—even after promising that a manual withdrawal would be arranged if the standard withdrawal methods failed. I respectfully request CasinoReviews ADR to investigate this matter and assist in obtaining: 1. Immediate release of my withdrawal. 2. A full explanation from BetChan regarding the cause of the delay. 3. An explanation as to why the promised manual transfer was never completed. 4. Appropriate compensation for the prolonged delay and inconvenience caused by being denied access to my own funds. I have retained screenshots of all conversations, emails, and statements made by BetChan, and I am happy to provide any additional documentation required.

It has been more than 3weeks now since I won 250€ and also still a remaining 50€ that was never paid out to me. I have heard nothing from Betchan up until now

Dear ThePogg The Casino Betchan acusses me i triggered a chargeback. Of course i never did this and i have proof for this. I sent them my complete bank statement from whole september and all transactions to the casino are visible. They still say they are missing the funds. They closed my account and confiscated 500€ from me. I'm innocent. Please help me. Regards

Good day, Betchan casino offers a weekly cashback of 11% on net losses. I have deposited and lost € 7,460 in this casino since 28/08/2021 and the casino does not want to give me the cashback. When I asked you said that I have a plus on the total view in this casino. But under a weekly cashback, always the last week is looked at, so I have a right to my cashback in the amount of € 820.60. I ask for your help.

Betchan.com has promotion for Cashback bonus. Result for weekly based. Bonus Payout at Wednesday But there is no cashback bonus i didn't get for two weeks. they said that Cashback start day changed, technical issue, finance team delayed, my account disable auto bonus something. It is definitely fake promotion. Strongly claim for this fake promotion!

  Others slots are all okay fuction. But only EGT game slot specially 100 burninh hot, 40 burning hot. 40 king. Delayed showing result. Freezing screen. No showing result immediately and deducted from my account. Even I closed window money are deducted from my account. When I click SPIN/Auto spin. It take much later time to operate. And result are not immediately appeared. Tried to fixed several times. And close window and so on. My networking is okay. The other slos are working well. When I was tried to close. Change game I realized all money gone. Request you to revoke three slots games played amount. 23th Feb ~ 10th Mar. request betchan to check all data what I did play for this three games. And see the result there is nothing win during i spent bunch money. Because all screen are not working. Even they appear rollin but result already gone. Check data and revoke amount from played that games. Technically there is problem. Betchan should not selling the service.  

I played with no bonus at this casino I won 1000 euro playing blackjack I get a message that my balance has been void they never paid me anything back no the casino has changed there license and tell me they have nothing to do with voiding my 1000 euro. They never paid me back.

  On the 27th of November I got a confirmation from CrazyFox casino that my account is closed under all casinos under the N1 license. But afterwards it appears not to be true and I was able to logon to Betchan which should not be possible and because I have big problems with gambling addiction and I requested to forever close my account for all the N1 casinos. Me is told not to worry and that the account was closed in all the casinos under the N1 license. Being able to gamble again, which should not have been possible if what crazyfox said was true, cost me again over 5500 euros. I have spoken witg Betchan Support and after some emails back and forward I only got a message that my request to get my money refunded, or to talk about a solution somewhere in the middle, was rejected by the casino administration department. I did not get an explanaition why or a response to the fact that CrazyFox casibo did not tell the truth about closing my account. I really hope that via this channel N1 will admit the mistake they made and compensate me as that would only be fair.  

I wanted to deposit 200€ via Rapid Transfer,but it failed and the money got taken off my Bank account but didnt went to my Casino Account. I contacted betchan support already but i haven got any usefull information or a refund since 1 week!! I have closed my Account permanantly at their site and still waiting for my refund! I already provided them with all the necessary Documents for Withdrawl ( ID,Adress Conformation,Bank Protocol etc.) Please help me because I need that money urgently and I dont know what taken them so long to issue a simple refund

My account has been blocked. Can I have my deposit refunded? In the amount of PLN 50

Copy of email sent to Betchan support: Dear support, I´m contacting you concerning your decision to withhold my winnings made on december 4. and 5. Your argument was that I exceeded the maximum bet as specified by contract. I must admit that I was unaware about the fine print stating these terms about the maximum bet and I would like to point out that you did accept the bets also your software in no way indicated there was a problem placing them. To resolve this matter I would like to suggest a compromise. If you disregard any bets and winnings made, that exceeds your specified maxbet, I will accept whatever sum you derive at. I would like you to send me the betting history from december 4th and 5th, so I can check the results. For your information, if we can't find an agreement I will be forced to contact the Pogg and the Malta Gaming Authority to render my complaint with them. I hope we can find a positive solution for both parties. If you need to contact me directly my telephone number is [EDIT] or I could come to your offices in Valletta as often in Malta on business. Looking forward to hearing from you. Kind regards,

i have a problem with this casino they don't want to cash out my money! I won money there and they didn't want to decorate anything! they kept me on the line! every time there was something or my address! after that I won on cookie casino and sent the same documents after them and cookie casino already started paying after 3 days I have proof of that! and then the monkey came up with betchan she told me because I borrowed some money from my friend not from them but my friend they were going to make a problem of it! and they kept me on the line for so long and then i got angry i said i'm a gambling addict hoping they were going to pay me out then it got worse they blocked me! everything went via email then they asked me everything I sent then it was okay they wanted documents from my friend why he lent me money and how he got it? I have never heard of that but by chance he is also a customer of Betchan so I actually came to that casino! Due to private circumstances he uploaded the documents via his own profile and now they keep me on the line for more than 4 weeks that the case is not with them but with someone else? and I'm fed up with this because I just want my money that sit! they do not want to pay they do not want to clarify and am just done with that! because again my friend is he can lend me everything!

WHAT WENT WRONG : 4-12-2020 (16:08 local time NL / 15:08 local time Betchan) Made a deposit to betchan casino, deposit off € 50 euro. Deposit didn’t came through, so i send mail to my VIP manager (05-12-2020) Recieved mail from [EDIT] (VIP manager) (7-12-2020): [EDIT] sent my request to relevant department so they would check my missing deposit € 50 from 4-12-2020) [EDIT] add my € 50 euro deposit on my account. THIS IS WHERE IT WENT WRONG !!!! 7-12-2020 i login at betchan, see the € 50 deposit on my account. My € 50 euro deposit who didnt came through from 4-12-2020. i played with my € 50, and won alot..………… ...€ 26750 euro !!! i cashout € 6750 euro…….left € 20.000 euro on my account. All cashout discarded within 1 hour !!!!! 1 hour later i got mail from support team: "i breached max bet on a bonus" (max. 5 euro) send several mails to support

Hello my name is [EDIT], i just found out my underage sister (16 years old) use my ID, to make a an account on this gambling site. She went on a massive spending spree today and yesterday 11-12 and 10-12. The first transactions a week before went unnoticed by me, but today i found out. I have nothing to with this account. Due to the fact me and my little sister are very close she knows my codes and passwords to my bankaccount (biggest mistake i ever made). She stole a crazy amount of money from me, and nothing stopped her from wasting all that money. My little sister is not the card holder and also didnt withdrew anything. Im seeking some form of compensatinon. Im a 21 year old student. And my parents arnt around anymore. This money was for college. My little brother fucked me over. I also find it unaccaptable that hes able to make an account with someone else ID? ISNT THERE SOME SORT OF CHECK UP?

When I made my account I was living on a other adress than now. I haven't played for a long time on betchan so I was not aware of the fact that my old adress was still registered. I have deposited over 2.5k EU and now that I want to cash out they are asking for TOO many verification documents. I am getting the feeling they are looking for a way out not to pay me. It started with ID, Front and back After they asked for utility bill, eventually the old and new one (adress) I sent them both utility bills, they ask me for a Selfie with my ID, i sent them my selfie with my ID. Now they ask me for my source of income, what are they gonna ask next? I really get the feeling they keep looking for a reason not to pay me, that i am not done with them and it is gonna take forever to cash out my money.

I have observed following things while playing the roulette. - abnormal behavior of roulette - Suddenly video is paused and resumed once the ball is landed - Bets are not accepted at the right moment. - Somerimes Betting times will be closed in very short time. - Ball is landing in such a way that someone is controlling it on the wheel.

In the legal dispute [EDIT - Plaintiff - against (versus) managing director), N1 Interactive Ltd, represented by the managing director, Malta because of: (represented by its - Defendant - For: claim in tort / unauthorized offering of online gambling 206, Wisely House, Old Bakery Street, Valletta VLT1451, Amount in dispute: € 6,670.00 last option out of court! the lawsuit has been filed

Dear Sir/Madam, Last week I logged in onto my Betchan account. My Ipad recognised an account including passport. When I saw my balance, I saw that there was still 107 euro on it, that was a surpise. As I looked further I saw that I made an deposit on 19-05-2019 but left the account with money on it. So I decided to play Lightning roulette with the amount of money. In a couple of hours I made it up to a profit of 1000 euro and decided to cash out. My account wasn't verified, but the day after I delivered all the necasery documents. Later that day I recieved an email that I had a duplicate account and that they took all my winnings except the amount of money I had deposited on 19-05-2020. I was shocked, because I tought I did had another account but had it deleted on januari 2019. So in the meantime there is still money on my account, got none messages about it, and when I made a nice profit, they took everything from me?! Many emails went back and forth, but they decided to block my account and also they are not willing to give my winnings back to who they belong. In my opinion this is absolut madness, when they had mail me for like 1 year ago, I wouldn't have logged in on my account and would have play in another online casino (the winnings would be the same). I feel like someone stole from me and I can't do nothing about it. If you want copy's from all the emails, I can deliver it to you. I really hope there will be a solution and that I will get the money what belongs to me. Regards,

I deposited via Ideal. I found out that this deposit method cannot be offered to Dutch players, other casino's have been fined for that recently. I want Betchan to reverse my ideal deposits, but they do not response in any way to my emails. I contacted the Malta Gaming Authoriry and they told me to contact you.

I made a deposit at this casino and started playing I participated in roulette and a couple of slot machine. I placed various bets on this slot machine. after my wagering of € 4000 I was on € 1711 to pay out. after paying this amount they confiscated the amount because with bonus money I would have violated the conditions. I bet more than € 5 per round and the conditions say that this is not allowed. I think it is unfair to say that afterwards and would like to receive my winnings. customer service says that I have agreed to the terms and that I have lost my money. if you cannot bet more than € 5 then they must ensure that this is not possible. I think it is very unfair because after the wagering of € 4000, the profit simply has to be paid out.