BetChan— player complaints: 43 in English

I have been a player at betchan for a while! she accepted my payments from the 2 banks.i wanted to make a chasout now that is being refused, because betchan says that the bank details are incorrect. because I did not send my documents within 90 days, I never knew and was never reminded. Now I would like to get my account back. And did not know that I could use my friend's bank number. kind regards [EDIT]

I UPLOADED ALL REQUIRED DOCUMENTS TO BETCHAN CASINO. I UPLOADED MY GOVT ID FRONT AND BACK, PROOF OF ADDRESS, PROOF OF DEPOSIT, DEBIT CARD FRONT AND BACK, BANKSTAEMENT ASSOCIATED WITH MY DEBIT CARD NUMBER AND ALSO THEY REQUESTED A SELFIE OF ME HOLDING MY ID WHICH I DID. AFTER DOING ALL THAT, THEY CLOSED MY ACCOUNT. IN TOTAL I REQUESTED A WITHDRAWAL OF $3000CAD. BUT THEY SHUT MY ACCOUNT. THEY PREVIOUSLY REQUESTED MY DEBIT CARD TO HAVE A NAME ON IT BUT MINE DOESNT SO I CALLED MY BANK TODAY AND REQUESTED THEM TO SEND ME A DEBIT CARD WITH MY NAME ON IT(IT'LL BE ARRIVING BY NEXT WEEK). MY QUESTION TO THEM IS WHY ACCEPT DEPOSITS BEFORE THE ACCOUNT ISNT VERIFIED? I JUST WANT MY EARNINGS THAT I FAIRLY EARNED . WHILE I WAS REGISTERING I MADE A MISTAKE ON MY ACCOUNT PROFILE WHEN IT ASKED ME TO ENTER MY FIRST AND LAST NAME I GOT IT CONFUSED WITH A USERNAME I PUT FT(WHICH ARE MY INITIALS) I CONTACTED CUSTOMER SUPPORT FOR THEM TO FIX IT (I HAVE SCREENSHOTS). [EDIT] I HOPE NOBODY ELSE GOES THROUGH THIS.Also if needed i can send you all my verification documents aswell.

it is quite serious, I have been working on a decent solution for more than 17 days. But Betchan keeps me on the line. Closing a Account unfounded, I really hope you can help me get my money back to which I am entitled. So they claim that I am not the person that I say I am. which is complete nonsense, they delaying things willfully for 16 days, while I have all emails, questions, chats in my possession. They already have my data via Spina casino, I also had an account there, but not knowing that they are part of betchan. There were also problems,thats why I canceled my account there, because they cannot be trusted. See when someone like me asks questions and wants answers, which is black on white, with a screenshot(s) of a chat as proof and they don't go into that, then you know that something is not right. They contradict themselves every time, hide behind standard answers and not answering the questions. Everything can be explained. But they refuse to listen. I followed all the orders what the operators asked me te do (I have proof of that) But one operator says something different than the other operator. Below you will find a short summary and as an example you can see a correspondence between me and the helpdesk.(not the chat) As of March of 4, I have submitted evidence, 7 of which are still pending. I did everything what Operator(s) [EDIT] asked me to do, I added almost every proof on March 10. Via the chat I uploaded samples to ask him if these things would be approved, they all said yes (see screenshot chats [EDIT] ) then it takes 5 days that everything is still pending, I ask [EDIT] yesterday 14-3 how is my request, She says that my driver's license is not correct etc Then I start the discussion with her and suddenly she says "you only have to give the IBAN number of the account with which money was deposited" I asked her explicitly, do you need any further information from my girlfriend etcetera?? "no she says !!" while she said half an hour earlier that nothing was right. So I asked that again, (I have the proof) "no she says" "Iban is sufficient and then apply for cashout'. 12 hours later my account is closed due to the fact that I am a fake person, what a joke huh? They are so frustrating, my entire desktop is full of evidence that it concerns me as a person. I asked the 4 operators step by step what to do, they gave me the instructions and they give green light to make a cashout. I have explained countless times via email, what about my address, these instructions have all been carried out. But not a good answer from them, a new operator says that my documents are incorrect while I have gone through these steps with their own colleague. One says yes the document is correct and the other says it is incorrect and this goes on and on. I was asked (after I wanted to update my profile) If I would send the text I sent in the email to the documents. So I did that and this text was rejected. see email correspond below, is the same text that the refused in the documents. Wo 11-3-2020 11:36 Aan: Betchan Support Hi [EDIT], I just want to solve this problem, so I ask you Logan, to read well and give good answers. So that you can optimally help me and come to a quick solution. First of all, I am still waiting for my driver's license and bank account card to be approved. How long will that take? youv'e said via the chat yesterday (the examples I've showed)that these are good enough to be approved by the financial department. But I'm still waiting? Than my answers to your questions, marked in red. (I ask you to read well please) 1)the old one, stated in profile. The only mail I have from that old address is only digitally on my bank account and my pay pal is still at my old address. I was able to find a PDF and a post older than 5 months. Letters from energy companies or telephone companies are all in my girlfriend's name. The mail that I still receive is digital, and at my new address is that my tax authorities and insurance news letters, again TV, rent, energy, telephone all on my girlfriend's name. I want to feel free to pass on her information too? if you don't believe me. Which also explains why I sometimes deposit money through another accounts (such as the last time a Rabobank account with the figures ending at 2334) that is our joint bank account. Sometimes I deposit via Pay-pal or my Santander account, but with those last 2 (PayPal and Santander) I have not deposited money yet to Betchan, but it is possible. It is not forbidden right? to use to different bank accounts for depositing? it's easier for me 2)the new one, the one you want to change your profile address to (not older than 3 months). As I just mentioned, my mail items are only digital or are tax or insurance, these are the only letters that I still receive physically at my new address. The rest also at this new address, is on my Girlfriends name. I hope [EDIT] that you understand my situation and I do everything within my power to resolve this quickly, you also have to cooperate a bit when it comes to approval driving license and mail from my old address, I just don't have that physically anymore, that You can also understand when you move and this digital age is getting little or no physical mail. I am not doing anything wrong I am the person I say I am. You can already see who I am from my driver's license, bank details. what is the importance of an address? I understand that there are rules, but I explained that etc. I also want to update all my data like to hear from you Kind regards [EDIT] This was there answer: [EDIT] Wed, 03/11/20 12:56 pm Dear Player, May you kindly submit your request for adjustments in the profile of yours in the following way: old details new details: Brief explanation of why you have entered different details upon registration. In addition, please upload documents to profile of yours which details are actual for adjustments. Kind Regards, Casino Support Team And you can guess what happened then? I didn't get a chance to add my new and old address. Because they didn't accept this letter. this email I made a PDF and Note as you can see the original email copied in this description. But they asked me to do add this same text in the documents but like i've sayd before it has been refused. like to hear from you soon, for a solution. Kind regards [EDIT] p.s I have all the supporting documents in my possession and I can send them (screenshot chats, mail)

I had a cash-out pending, which was declined (please not that getting your account verified is basically impossible, since you can't use PDF, even though most official parties use email to correspond in the Netherlands). However, I was never informed that my cash-out had been declined and as a result my funds were transferred back to my account. An automatic e-mail did went out, but it landed in my SPAM folder, but given the pace at which the roulette ball spins, this is irrelevant, because even a timely e-mail would never have been fast enough to help me decide. Since I wasn't notified what so ever, I gambled and lost money I didn't intend to risk. I feel very much cheating and as a compromis expect all my deposits (€1800) to be transferred back to my account and my account to be closed afterwards. I feel like this is a fair solution, since Benchan's poor communication, I was under the impression I'd be getting 4k no matter the spin.

A short description of your claims: Dear, I was playing slots by betchan.com with A first deposit bonus. It was going good And my wagering was going higher And higher And there where no signals or something that say I was doing something wrong. My wagering was going above 5€ while the bonus was active. The Winnings where going to 5500€. So I want to payout. And then I get an e-mail. We noticed, that you have breached our maximum allowed bet with an active bonus rule. In My Eyes this feels like fraude. Because it is easy to set A limiet in this play so you can not breach the limit. People who played And lose als do not get there money back afther breaching the limit And lose. I want what I have won And that there is going to be A limit wager so that you can not breach the limit voor every player. Greetings [EDIT]

I want to see evidence, not casino empty words I have a lot of casinos, I play n1 and paradise and slotwolf, I play a lot of casinos, but I had problems making a deposit with 1,500 rubles, won 22,000 rubles and they didn’t pay me and blocked an account like I have a multi-account as proof they write that he played from one browser, well, I don’t do a multi-roam. In the first there is no point in the second, I’m a streamer and I know where this leads, here is my channel [EDIT] view_as = subscriber Everything went well in the casino verification, well then after 5 hours I got a lock. Please help me out! I didn’t do takes and I’m not going to do it. And what did I do? And as I was given a bonus automatically if softswiss, as far as I know, it does not give a bonus automatically if you have a duplicate

I contacted chat support on betchan because i wanted to self exclude myself and ask a question. I did for one year and asked in the chat” is it possible to exclude myself for a year on other websites” they said we can do that. I said because i have a gambling problem but misworded it. I meant more so “problem” that allot of times i miss payments due to not being able to bet (i play only lightening roulette. And they right away closed my account and said they exclude me on all Malta licences. Now this because of me saying gambling problem but they dont understand that english is my second language so they interpreted it wrong. I mean pronlem due 2 missing bets and being fed up inma exclude myself for a year and just ask if thats possible to exclude me everywhere for a year.. i asked betchan these days whys and buts but:are not very helpfull or friendly. CUtting me of and repeating themselfs. Now i have another account on a website and indont wanna have problems getting this because of betchan and what they did ( they say its regulations ) but i am trying to tell them its a miswording

When making deposits at this casino you can enter a code to get a deposit bonus. So I did this but each time the bonus doesn't get added. There is no live chat so I am left to email them and I get no reply for hours and hours on end, The last time the manually added the bonus but this time I have just been ignored despite about 5 emails I have sent through. I believe this is set uop like this deliberately so that customers cant get the bonus. It is to much effort to get them to add it. The whole casino is very shady! And it is not only Betchan, their sister casinos are exactly the same namely: Bob Casino and Play Amo that I know of when trying to get the deposit bonus.

My winnings did not got paid. I have submitted the evidences but they claimed that there is no issue and all best are credited. I will send you the documents thru e-mail. Please help me to get my winnings since it's stayed on the evidences. Thank you so much for your help! Kind regards!

Casino suddenly closed account because of duplicate accounts they say. Before closing they let me play for more than a week and let me spend more than 4000€. When I wanted to cashout suddenly all this was a problem and confiscated everything and closed the account. They have to pay me back this money

Hi, N1 Interactive refuse to respond to the letter below. We heared about this site, and are looking for help with this issue. Kind regards [EDIT] [EDIT] --- original letter Dear Sir/Madam, My wife and I have previously blocked all his gambling through ROFUS, the danish gambling license protection. But somehow he have gotten around this by playing on your site. Anyone that provide gambling in Denmark must have a Danish License with the nessecary checks, otherwise it is classed as illegal.  Please see the Consolidation Act No. 1494, at the bottom of the email. Link [EDIT] The transactions in question is pasted below. The reason we just disovered this is that this card is primary used for food shopping (it is issued by Coop , a Danish supermarket) and we just got the 3 month statement. We have not yet got clear information if he have withdrawn anything back to his own bank account , could you also please let us know about this,  and to which account in that case.   The Mastercard starts with [EDIT].  We understand you are a serious site with many users, and we are truly sorry about this, but can you please return the purchases?  In this case you could take a fee for the trouble if you like. Otherwise we will need to issue a cashback from the bank , which I think would cost more in general.   Thanks for your understanding. Kind regards [EDIT] 13/09/2019 N1 Interactive Ltd. 377,44 DKK 13/09/2019 N1 Interactive Ltd. 754,89 DKK 13/09/2019 N1 Interactive Ltd. 603,91 DKK 13/09/2019 N1 Interactive Ltd. 377,44 DKK 13/09/2019 N1 Interactive Ltd. 603,91 DKK 16/09/2019 N1 Interactive Ltd. 377,56 DKK 16/09/2019 N1 Interactive Ltd. 151,02 DKK 18/09/2019 N1 Interactive Ltd. 377,79 DKK 18/09/2019 N1 Interactive Ltd. 566,70 DKK 18/09/2019 N1 Interactive Ltd. 453,36 DKK 18/09/2019 N1 Interactive Ltd. 755,59 DKK 18/09/2019 N1 Interactive Ltd. 755,59 DKK 18/09/2019 N1 Interactive Ltd. 596,92 DKK 18/09/2019 N1 Interactive Ltd. 453,36 DKK 18/09/2019 N1 Interactive Ltd. 453,36 DKK 18/09/2019 N1 Interactive Ltd. 491,13 DKK 18/09/2019 N1 Interactive Ltd. 377,79 DKK 18/09/2019 N1 Interactive Ltd. 151,11 DKK 19/09/2019 N1 Interactive Ltd. 151,11 DKK 19/09/2019 N1 Interactive Ltd. 151,11 DKK 19/09/2019 N1 Interactive Ltd. 188,89 DKK 26/09/2019 N1 Interactive Ltd. 377,78 DKK 26/09/2019 N1 Interactive Ltd. 151,11 DKK 27/09/2019 N1 Interactive Ltd. 151,08 DKK 27/09/2019 N1 Interactive Ltd. 75,54 DKK 30/09/2019 N1 Interactive Ltd. 151,10 DKK 30/09/2019 N1 Interactive Ltd. 226,66 DKK 30/09/2019 N1 Interactive Ltd. 151,10 DKK 30/09/2019 N1 Interactive Ltd. 226,66 DKK 30/09/2019 N1 Interactive Ltd. 113,33 DKK 01/10/2019 N1 Interactive Ltd. 113,33 DKK 01/10/2019 N1 Interactive Ltd. 75,55 DKK 01/10/2019 N1 Interactive Ltd. 75,55 DKK 01/10/2019 N1 Interactive Ltd. 151,10 DKK 01/10/2019 N1 Interactive Ltd. 75,55 DKK 03/10/2019 N1 Interactive Ltd. 377,72 DKK 03/10/2019 N1 Interactive Ltd. 377,72 DKK 03/10/2019 N1 Interactive Ltd. 377,72 DKK 03/10/2019 N1 Interactive Ltd. 755,46 DKK 03/10/2019 N1 Interactive Ltd. 755,46 DKK 03/10/2019 N1 Interactive Ltd. 755,46 DKK 30/11/2019 N1 Interactive Ltd. 377,97 DKK 30/11/2019 N1 Interactive Ltd. 377,97 DKK 30/11/2019 N1 Interactive Ltd. 755,94 DKK 30/11/2019 N1 Interactive Ltd. 755,94 DKK 30/11/2019 N1 Interactive Ltd. 755,94 DKK 30/11/2019 N1 Interactive Ltd. 1.133,91 DKK 30/11/2019 N1 Interactive Ltd. 755,94 DKK 30/11/2019 N1 Interactive Ltd. 377,97 DKK 30/11/2019 N1 Interactive Ltd. 377,97 DKK 30/11/2019 N1 Interactive Ltd. 377,97 DKK Total 20.732,48 DKK

Im getting selfexcluded from Bob casino because im having gambling problems. I thought i would get selfexcluded from all casinos with same license. BUT then i can play at betchan! And i lost alot of money there. I emailed betchan support and they say i changed email adress, thats not true! I use [EDIT] and thats the adress that get selfexcluded. I use the same at betchan. This is à problem and i want help, with getting my money back. Also to help others not getting in same problem. What to do?

i give this casino 4.000 € now i want back 777 € but casino not give back and close my accont

I deposited funds using a virtual, disposable, credit card - a service offered by Revolut (https://blog.revolut.com/introducing-disposable-virtual-cards/). This means that the card can only be used for one transaction before disappearing - in order to prevent identity / card theft. When withdrawing, the CS team requested a document showing ownership of the card - this document does not exist, as the card is virtual and disappears after use. I stated this several times (12+ times) to CS, who only repeated the same request over and over in a copy paste. No alternative means of verification has been asked. When asked what this means for my funds, I receive no response. I have submitted: Passport, selfie, utilities bills, screenshot of the transaction and can do any verification you want. I just can't do the card - as it is no longer in my account. My tickets are: #VRTOU, #TCAPI, and #25ZZQ. I understand the need for verification, but it is immensely frustrating when the agent ignores my response, and just asks for the same thing over and over again.

Betchan took my winnings. Because of the bonus rule. But i didnt ask for the bonus they gave me i asked in the chat to [EDIT] a bonus with procent off. He gave me a SPECIAL bonus.with the bonuscode COCOA. I took it because i thought it was a normal wagger x40 times and no max bet 5euro on it. I specifically said 100 procent upon or 50. So i right away played in ligtening casino. I played with winnings/lossing of almost 30 thousand. I eventually ended with a thousand euro. This happend friday and yesterday they took it from my account. I tried to explain several times but they say its final and it was decided by the administration department and management team. But its not fair because the bonus [EDIT] gave me was never a bonus i asked for in the chat so due to that it got confescated and not because i didnt follow the bonus rule.

According to the casino, I exceeded the bet limit. According to their T

Hello! I was lucky to win a large sum of money for playing Dead or Live2 with a minimum bet of 4.50 rubles. The bonus was provided to me in the screenshot x80,000 [EDIT] My balance in the casino became equal to an incredible amount of 360,000 rubles. Of course, I stopped the game and began to withdraw huge amounts of money for me so as not to lose them back to the casino. I created more than two dozen payments of 15,000 rubles to the same account in Qiwi, from which I made deposits and withdrew earlier. After some time, all payments were declined to me! Accordingly, I write technical support for Betchan online casinos to determine the reasons for the refusal to withdraw funds. I was asked to download the documents necessary for a full verification of my account. The problem was this: when registering, for ease of communication and pronunciation, I entered the name [EDIT], in my passport I have the name [EDIT]. And the rest of the data Surname, registration address, etc. are indicated correctly! Previously, I had a problem with the withdrawal of funds, and I contacted online support on the betchan website, the problem was that I did not unscrew the x3 deposit I made. The amount was insignificant 5000 rubles. The payment was rejected, and they told me to unscrew the x3 balance, after I fulfilled their requirements, I put a lower amount of 3,000 rubles on the withdrawal. Screenshot with the output [EDIT] Money was withdrawn with me to the same qiwi wallet from which I made initial deposits. Casino support does not require verification. A few days later I was lucky to win 360,000 rubles, and I began to create payments for the maximum allowable amount for a screenshot of the withdrawal screen [EDIT] in anticipation, and I decided to write technical support online. I was told to download all the necessary documents for verification, I downloaded a screenshot of qiwi wallet, uploaded a two-page photo to my passport, took a selfie with a passport. Having fulfilled their requirements, I was expecting a withdrawal check. After some time, the payments were declined, and a letter was sent that I did not pass the check “Your personal data was not entered” Screenshot of the letter [EDIT] The next letter came to the technical support desk. Screenshot of the letter [EDIT]. Please request a payment, then your account will be closed due to violation of our rules. The remainder was returned to the withdrawal of 6,050 rubles.

Hi, Betchan keeps me waiting without information. I requested withdrawals after completing all the verification documentary they required. Now it's been over 5 days and I only get one and the same response from their operator "As I see your request is pending. All of our withdrawals are being checked by financial department in a queued order. Don't worry, we'll get our hands on yours as soon as possible. " Without my knowledge, I logged their casino in Turkey via Browser Opera during my vacation and probably browser VPN got me into the Casino. I then thought it was miraculous and ran the game one day until I was told by the operator at Betchan that it was forbidden to play via VPN. Payout would not happen as they have seen double account. I didn't understand any of the meaning of double account. I only have one account with them. I stopped playing immediately to return to my home in Stockholm on the 24th of September. The some days later, my documentary supplemented with the required verification. I have played at several casinos and none of them required so many different verification documents. They try to drive us up the ditch and winning time for us to lose our money. The pensive side of this company. Now I have € 9715 with them and would like to withdraw this money as soon as possible. I hope you can help me resolve this conflict with Casino Betchan. Kind Regards Sunshine

I received bonus - freespins for registration. Won 20,000 rub, but since the maximum winnings, according to the rules of the site, are 3,000 rub, I have 3,000 rub. After I continued to play, lost up to 1695 rub, this is evident in the history of rates, there is a document from the site itself. After I made a deposit in the amount of 500 rub, I had 1695 500 on my balance, made bets, and eventually won 5,000 rub. Made a request for 5000 rub. Withdraw canceled 7 times. Every time there were new arguments. I was asked to take a selfie with the chat support service, with a leaflet and an inscription. When I already sent everything I could, I simply wrote off my funds. Left 2000, guided by the fact that the maximum win from the bonus is 3000. When I said, why they left 2000, and not 3000, I was credited 1000. But! How to deal with my deposit? She argued and finally returned it to me, but 1500, which I won from this deposit - no, they wrote off everything.Afterwards, they were informed that players residing in Belarus were denied access to the site. Correspondence with the support service, all the letters in which selfies were requested, the rates I requested are all I have. The worst thing is the constant requests of selfies and debiting for unknown reasons. The last thing the operator said: you won 3000 and then did not begin to withdraw them. What? First of all, I come to play, why I can't I make a deposit and continue playing on the site?

Wanted to pay out my balance in the amount of 396,10 € me. Instead, the money was just gone. Neither in my bank account nor on the Betchan account