BC.Game— player complaints: 224 in English

With repeat playing and long experience I do feel it is no doubt one the best online casino options. I have played world over in real casino and to run real casino takes billions of dollars in infrastructure services interiors staff n running costs overheads . So Atleast can be fare enough to be close to players as u don’t have such big overheads to run the real casino on ground. As over few months with new changes on this site has made very hard for players to play anymore. I am sharing my experience further by stating that the speed of game has increased ten fold making players impossible to cope with speed n play ending up to lose money , I know house edge always win but there should be fairness also , like it used to be before. I am again seeing trend of shrinking players due to new tactics if this continue then with this more players will leave n genuine players will leave you might be able to fabricate the numbers of players but reality is about playing n money. Because I am again seeing trend in crash players jumping to 3000 then suddenly shrinking to mere 500 or so where before minimum used to be Atleast 2900 or more n maxing 9000 or more. Also I will not download twitter account because I speak with truth n fairness let this platform be good enough to get message across to Mr. Steve who is the owner n cofounder of this site on priority basis , the management has made changes which is highly in favour of house not players , please look into reality . in real changes done by new ceo it might regain confidence of seniors but is only pushing players away which once bc game hold with players . Why has ceo removed complaint box as it shows how he is not interested in knowing about players to complain n improve game. Crash graph which once should vertical on horizontal lines have shrink to one red one green n that big dots on screen to make playing visual distraction. check speed of twist specially n crash … also I noticed that crash game crashes for eg. at 2.04 but it shows more than that so when u cut it has already crashed (I wish to could share screen shot n videos here to prove my point but there is no provision on trustpilot)… I hope Mr. Steve would be more interested in more players from around the world big or small than few players who play high stake because casino makes more in small numbers than in big gains . And therefore request to see changes against players, I might be a good player but don’t take it personal if I earn good enough as u change my allogrthym speed when I play next day , I m not here to wipe u out but to make it so big that it becomes number one online casino the world . I hope Mr. Steve would be very much interested in that because it was his innovative idea

worst site ever be aware and dont use it they will still you money then they you will tellyou you are not eligible when ask support about what i need to do to be eligible they will say the system decide it there is no fixed criteria i even i asked them if i desposited a miillion dollar and lost it wouldibe eligible for lossback they said the system will say based on games on history on the account itself so what they are saying you are not eligible for anything at all ...sencond point ...you deposit you lose simple as that they will hit you with a loss streak you cant even imagine ... for example a 16 loss bet sequence in DICE where i set the parametres at 50percent ... do you understand that this can never happen in any lifetim except here ? and when i cintacted them after a 1000ussd loss for a lossback they said when they where promoting the site so you can deposit is like 20percent i think they said you are not eligible ... requirements ? the system decide not us they manipulate the results thhere is someone found that and they blocked him xwith 72hours ban and when they contacted him again they said its too late they use manipulative ways to take your money when other sites have 10betsevery second .. they have 1bet every 2second on automatic so they can manipulate it manually after all they dont have that much of players only 100 playerdo not use this site

LarryHur I signed up last week to BC Games and KYC wanted me to make a deposit of 55 for KYC approval. Then I’d be able to play and withdraw without any problems or restrictions. So I did as I was told then I tried to make a withdraw to my crypto wallet address got another red flag this time it said wallet verification error. Make another deposit of 45 for wallet confirmation to withdraw. Mind you I contacted support several times each time j asked will I be verified will I be able to withdraw. Every answer is yes and this is what you need to do so mind you I screenshot all of support chat. So Emma at support says this is what you need to do to be able to withdraw and if further issue comes up that she would guide me through the process. Whole time there buttering me up all the while I’m getting more irritated. So I listen to Emma I make wallet confirmation deposit. Then Another support specialist took her spot conveniently. Mia says congrats wallet is confirmed and now you “should “ be able to withdraw whole balance if I wanted too.But didn’t Emma state wallet confirmation deposit needed then after that I’m good to go. Soon as I deposit boom different support agent Mia is there now saying Congrats that I should be able to withdraw. Typical scam move. So I Go withdraw now is says wallet verification error then support says that the company AML which does KYC verification process says AML error which I’m already verified on KYC first thing I did now Please deposit 170 now to unlock withdrawls. Mind you I have active balance on the casino. Total nonsense and unethical business ethics BC Games need to be held Accountable for these illegal and totaly scaming business ethics they practice. That an actual licensed casino does to a paying consumer. I emailed Nevada gaming solutions to bring to there attention even emailed BCgames which they sent back email no response I have all the screenshots. I will start putting them up on all media platforms and pursue legal actions. This is not a way a credited license casino does business they need to be held accountable even shut down. I will be going on social media tour to bring attention to this licensed casino BC games illegal scams they practice on paying consumer.

Pathetic is less than a word for costumer service on this site, tried to contacted them 4 times in a row(everyday) to solve me issue with loose bets(+5.5Game handicap and +3.5Game handicap in set 2) which supposted to be win , official results from itf 2:0 6:4 7:5, firstly they tried to tell me 8.5Game is less than 7 games wtf? they use 72hours policy after that explaining to me it is to late to resolve bet settlement, last bet on this site stay away if you don’t want to have winning bets settled as loose.

This is my 2nd review about bc games. Bc game is totally scam you can never win on this platform they analyse your gameplay pattern and they totally make you loose. I started in 2022 or 2023 and played some games Wager is about 10000 rupees. I started it again in 2026 in first I won some money after that my gameplay become stable no win no loss and after 2 to 3 month everything changed as I mentioned about winning amount in previous review if I deposit 1000 I can win 1500 to 2000 but now if I deposit 1000 I can barely win 200 to 300 and then start loosing I especially play two games 1.Four pots of egypt 2.Three pots of egypt. I have wagered around 7lakh but there is no big win. In these games bonus comes after a long time more than 100 spins and the bonus win is like 80rs 100rs or even 200-300rs. What is this if it will come after long long time it may be like 500 or 1000. When I started in 2026 bonus wins are huge like 1k 1.5k or 2k but now it becomes around 100-200. If I play demo gameplay bonus wins are huge but in real gameplay wins are reducing.they analyses our pattern and make us loose so in dopamine effect we start revenge play and make huge losses. I recommend every one stay away from this gaming site.There are lots of alternative sites available. Best win is to quit it today otherwise you will lose everything.Username-DnwssncjoybUserid-22337026

"False claims by support. BC.Game stole 54 Lakhs INR and locked my account!"BC.Game is lying in their reply. My account was frozen under the excuse of "Account Age", and now they are falsely claiming that there were no funds in it. I have solid proof that my account had 54 Lakhs INR (Indian Rupees) in it before it was temporarily blocked.This is a clear exit scam and theft of user funds. If my account is not reopened and my 54 Lakhs are not refunded immediately, I will submit all my transaction history, screenshots, and evidence to their licensing authority (Curaçao eGaming) and cybercrime division. Unfreeze my account immediately! User ID: 18614528

I had received a bonus and won around $104k and now customer support is asking for a verification deposit completely a fraud site

> 1. ​"I need to file a formal complaint against BC.GAME. My deposit of 22,000,000 UZS (RRN: 663903667160) was marked as 'Failed' on their site, but the money was not returned. I have been waiting for over 40 hours. Please provide instructions on how to proceed with a public complaint.

I have done a deposit of 500rs yesterday (17/01/26) at 11:09 pm my order id no. ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ the 3rd merchant is not accepting my order after the payment And even the bc.game support team is also not replying

- these guys closed my account down two weeks ago and refuse to give an explanation other than “you submitted a report that you were hacked” which i never did. i made a complaint with askgamblers and bc.game refused to cooperate. they gave no explanation for the closure. i'm a losing player and i haven't violated any terms, no arbing or multiple accounts etc. i just want to access whatever funds are in there (between 1800-2000 canadian) and close my account after that.

Unresolved Withdrawal – Immediate Manual Review Required My withdrawal is marked SUCCESS on BC.Games, but the funds are still not credited to my bank account. Details: Withdrawal Amount: ₹21,212 BC.Games Order ID: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ BC.Games UTR: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Status on site: SUCCESS Date: 05/12/2025 Important Clarification: There is a ₹21,212 credit visible in my bank statement, but that transaction is a self-transfer done by me, with a different UTR (▇▇▇▇▇▇▇▇▇▇▇▇). This clearly proves that the BC.Games withdrawal has NOT been received. I have already shared: Complete bank statement Withdrawal receipt UTR comparison and clarification Despite this, I am only getting automated replies and my tickets are being closed without resolution. A cyber complaint was initiated earlier only for escalation pressure, but my intention is simple: ➡️ Either credit the pending amount, ➡️ Or provide verifiable bank confirmation for UTR ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇. Requesting a manual review by a real support agent. Please do not close this without proper verificationUnresolved Withdrawal – Immediate Manual Review Required My withdrawal is marked SUCCESS on BC.Games, but the funds are still not credited to my bank account. Details: Withdrawal Amount: ₹21,212 BC.Games Order ID: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ BC.Games UTR: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Status on site: SUCCESS Date: 05/12/2025 Important Clarification: There is a ₹21,212 credit visible in my bank statement, but that transaction is a self-transfer done by me, with a different UTR (▇▇▇▇▇▇▇▇▇▇▇▇). This clearly proves that the BC.Games withdrawal has NOT been received. I have already shared: Complete bank statement Withdrawal receipt UTR comparison and clarification Despite this, I am only getting automated replies and my tickets are being closed without resolution. A cyber complaint was initiated earlier only for escalation pressure, but my intention is simple: ➡️ Either credit the pending amount, ➡️ Or provide verifiable bank confirmation for UTR ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Requesting a manual review by a real support agent. Please do not close this without proper verification Pdf password- ▇▇▇▇▇▇▇▇▇

Dear CasinoReviews Support Team, I hope you are doing well. I am reaching out with a humble request for your assistance regarding an unresolved issue with BC Game. Despite multiple attempts to contact their support team and providing all necessary proofs, **six of my deposit transactions totalling INR 42,000 have not been credited** to my BC Game account. All the payments have been successfully processed on my bank/PhonePe side, and I have already submitted: - Bank statement - PhonePe screenshots - UTR numbers - Transaction receipts - BC Game portal screenshots However, there has been no resolution from their end. Below are the details of all six deposits: ### **1st Deposit – INR 5,000** Order ID: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ TX-ID: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Ticket ID: ▇▇▇▇▇▇▇ UTR: ▇▇▇▇▇▇▇▇▇▇▇▇ Time: 22 Nov 2025, 12:23 AM ### **2nd Deposit – INR 6,000** Order ID: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ TX-ID: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Ticket ID: ▇▇▇▇▇▇▇ UTR: ▇▇▇▇▇▇▇▇▇▇▇▇ Time: 22 Nov 2025, 07:29 AM ### **3rd Deposit – INR 5,000** Order ID: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ TX-ID: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Ticket ID: ▇▇▇▇▇▇▇ UTR: ▇▇▇▇▇▇▇▇▇▇▇▇ Time: 22 Nov 2025, 07:39 AM ### **4th Deposit – INR 6,000** Order ID: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ TX-ID: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Ticket ID: ▇▇▇▇▇▇▇ UTR: ▇▇▇▇▇▇▇▇▇▇▇▇ Time: 22 Nov 2025, 07:59 AM ### **5th Deposit – INR 10,000** Order ID: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ TX-ID: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Ticket ID: ▇▇▇▇▇▇▇ UTR: ▇▇▇▇▇▇▇▇▇▇▇▇ Time: 24 Nov 2025, 00:31 AM ### **6th Deposit – INR 10,000** Order ID: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ TX-ID: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Ticket ID: ▇▇▇▇▇▇▇ UTR: ▇▇▇▇▇▇▇▇▇▇▇▇ Time: 24 Nov 2025, 00:43 AM **Total Amount Pending Credit: INR 42,000** I kindly request your support in reviewing this matter and, if possible, contacting BC Game on my behalf to help move this case forward. Your intervention would be greatly appreciated, as I have done everything from my side but still have not received a resolution. Thank you for taking the time to review my request. I sincerely appreciate your help. Warm regards, **▇▇▇▇▇▇▇▇▇▇**

I deposited INR 1000Rs on BC game but the money doesn't not credited yet on my BC account.The details are given below 👇 Status: Processing Order ID: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Credited Amount: 0 INR Order Amount: 1000 INR Txid: ▇▇▇▇▇▇▇▇▇▇▇▇▇ Create on: 11/25/2025, 1:33:49 PM

Dear Support Team, I registered at the betting platform bc.game. When I attempted to withdraw my winnings, I was requested to complete the KYC verification process. During this process, I submitted my national ID, which was successfully verified. However, the KYC consistently failed at the selfie verification step, despite multiple attempts. I was later informed that the KYC process had failed, preventing me from continuing. Subsequently, I was given the option to complete a questionnaire by email. I submitted the requested information, but the only responses I received stated that my information was "incomplete," without specifying which documents or details were missing. It is important to note that all of my winnings were obtained exclusively with real money, without the use of any bonuses, and they come from both casino games and sports betting. As a result, I am unable to withdraw my funds, since the casino requires a KYC verification that its own system does not allow me to successfully complete, and the alternative procedure remains unclear and unresolved. This situation is entirely beyond my control and leaves me without access to my legitimate winnings. For your review, I am also attaching the conversation thread I had with bc.game’s support team, so you can verify the communication history. I kindly request your assistance in resolving this matter and ensuring that bc.game provides a fair solution, either by completing the KYC verification or by allowing me to withdraw my funds. Thank you very much for your time and support. Sincerely,

Dear Dispute Team, I am reaching out to formally raise a dispute regarding my BC.Game account, which has been permanently excluded as of 08/08/2025. While I accept that the account exclusion may stand, my major concern is regarding my funds. Key Details: Account Level: VIP Level 59 (a result of years of play and significant investment). Withdrawals Pending: Before exclusion, I had initiated multiple withdrawal requests, but none of them have been credited to my bank account till date (over 22+ days now). Remaining Balance: There are still funds in my BC.Game account which I never had the opportunity to withdraw. The account was closed while these funds were still in the wallet. KYC Verification: I have already submitted all requested documents and my KYC was verified 110%. I also hold full proof (screenshots, video evidence, communication records) that my verification was completed successfully. Support Interaction: Despite contacting their support multiple times and even following their own instructions (to contact [email protected] for withdrawal after exclusion), my requests are being ignored. The casino is not cooperating or offering any fair resolution. My Complaint: I strongly believe BC.Game has unfairly withheld my funds. While I understand the purpose of self-exclusion for responsible gaming, this should not prevent me from accessing the money that rightfully belongs to me. I made withdrawal requests before exclusion, and there are still pending balances. Blocking both my account and my funds is deeply unfair and feels like a breach of trust. Requested Resolution: I kindly request to intervene in this matter and assist in: 1. Ensuring all my pending withdrawals are processed. 2. Allowing me to receive the remaining balance from my account. I am ready to provide any additional documents, screenshots, or communication evidence needed to support this complaint. Thank you for your attention and for helping players like me who face unfair treatment. Sincerely, [Your Full Name] [Your BC.Game U username ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇] [Your Contact Email]▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Dear Sir, I hope you are doing well. I have already sent my bank statement to your email as required. Kindly check, as it may not have been reviewed yet. I request you to please verify the document and proceed with opening my account. My details are as follows: Name: ▇▇▇▇▇ BC Game Username: ▇▇▇▇▇▇▇▇▇▇▇▇ Thank you for your time and support. Best regards, ▇▇▇▇▇

I claimed the 200% LCFC New User Bonus on BC.Game, which required a 10x wagering on bets with minimum odds of 1.5. I successfully completed the full wagering requirement, which I verified by checking my bet history and confirming with support through live chat. The support agent even acknowledged that wagering was completed and asked me to wait 48 hours for the system to update. However, it has now been over 4 days, and my bonus status still shows as incomplete. The support team has stopped responding meaningfully and keeps repeating the same message without explaining what is missing. I have provided full screenshots of my bets and chat transcripts showing their own confirmation that the requirement is complete. I believe I’ve met all the terms and the funds should be released. I am requesting that this issue be formally reviewed and resolved, and that BC.Game be held accountable for failing to honor its own bonus terms and conditions.

I am experiencing a prolonged delay with my withdrawal request on BC.Game, and the communication from their support team has been extremely poor. My account name is **▇▇▇▇▇▇▇▇▇▇▇▇**, and I initiated the withdrawal on 21-02-2025. Despite multiple follow-ups, I have received inconsistent and vague updates. Each timeframe given by the support team has passed without resolution, and I was repeatedly told that a supervisor would contact me, which has not happened. I have reached out through live chat, email, and other support channels, but the issue remains unresolved. The lack of transparency and continued delays have caused significant frustration and concern about the security of my funds. I expected a professional and timely resolution but have been met with broken promises and inadequate communication. I am seeking immediate action to activate my withdrawal and a clear explanation for the delay. Additionally, I request an escalation of this matter to a higher-level manager or supervisor who can provide a definitive resolution. I hope this complaint helps bring attention to the issue and encourages BC.Game to improve its communication and customer service processes. Thank you for your assistance in resolving this matter.

Good afternoon, I've been playing at bc.game casino for almost a year now and this is the first time I've encountered this problem. I set a self-exclusion limit for a month, and after unblocking my account, which happened a few days ago, I was limited in my ability to withdraw funds. It is noteworthy that before the blocking I had large payouts (tens of thousands of dollars), which were processed quickly and without problems - even without verification! A few days ago I made a deposit of $300 and won $22,000 in Evolution Roulette. I wanted to withdraw them, but they told me that the legitimacy of the winnings was being checked. When I asked how long it would last, I was told that it would take a day. A day later - another day. And then the same. In addition, I was asked to undergo full verification, which I successfully completed. Although there were also delays and strange excuses regarding this. There is now an icon indicating that my profile is fully verified. During this time, I managed to win first 100 thousand, and then 50 more, but due to all the nervousness of the situation, I already lost 50! And I still can’t put withdraw any funds due to the restrictions! My personal VIP manager claimed that the security department or some senior managers are reviewing the situation during this time and that it will be resolved today, on Friday, within 4 hours, that is, at 19:00. But it was exactly at this time that I was informed that I needed to wait some more time - until tomorrow, Saturday. It has already become obvious to me that they are simply delaying the possibility of payment so that I lose my entire balance. On Saturday they will tell me that managers do not work on weekends and will only be able to review the request on Monday. And on Monday, that I need to wait until Tuesday in order of some kind of queue. Please help me to restore justice and get me my rightful winnings! And they are fair and square because I contacted Evolution support with a request to check my winnings. They told me that everything was fine, and I should contact the casino support, which I, of course, have already done dozens of times. All proofs and screenshots are attached.

they locked my account without any justification i never did anything to violate their rules now they r not even responding