888 — player complaint #60346, 2023-07-18: game fairness

I was playing Casino Holdem on 888 casino,I had play for a couple of hrs an on a losing streak,On my last bet,I bet my valance,I put €125 euro on the AA Bonus bet and €18 on the ante, My first 2 Cards was AA and another A on the Flop,3 of a Kind which should pay 7x125+my 125 bet = 1000. When I called the screen Frooze and I thought I list connection,I didn't to replay hand and contacted Customer Support. After 5 days I was told te following ********* Dear [EDIT], Thank you for contacting us. My name is [EDIT], Member Support Representative and I am happy to assist you today. [EDIT], upon checking on this case I can see that we already had an update about this and advise as well. However, upon checking you had an 3 of a kind but in order to win you must call to win the AA. Unfortunately you did not "call" that's why you received 36EURO only from betting on Ante only. If you require further assistance with this or any other matter, please feel free to contact us. Kind regards, [EDIT] Member Support Representative As he stated I received €36 which would correct as the dealer did not qualify,But to receive €36,I would've called or I would have no winnings. I hope you can assist me as I message back explaining my case with no response