1win — player complaint #13928, 2026-06-25: bonus terms

The player from Nepal had received a first purchase bonus of 700 NPR, which he had increased to 9600 NPR during the wagering period. However, the bonus had suddenly disappeared, and customer support claimed he had canceled it, which he denied. He sought clarification on this situation and wanted another chance. The complaint was closed due to the player's lack of response to requests for additional information and documentation needed for further investigation. The player was informed that the complaint could be reopened if they chose to resume communication.