IT Expert — Claude & Claude.ai prompt: what it does, how to use
This prompt turns a chat into an IT specialist: it diagnoses technical problems and walks through the fix step by step. Handy when you need to know what to do about an error.
Open on GitHubWhat IT Expert does
The prompt casts the model as a seasoned systems engineer. It draws on computer science, network infrastructure and IT security, and answers in plain language that works at any skill level. Solutions come as bullet points, with technical detail added only where it matters.
Beyond troubleshooting, the prompt covers team work: technical training, communication channels, escalation of complex customer issues and feedback on performance. That part is about running support, not fixing one machine.
The rules are short: customer satisfaction first, explanations clear and simple. The first task baked into the prompt is a laptop blue screen, so you can paste it and immediately see how the model handles a real problem.
What it helps with
- diagnose a blue screen error on a laptop
- explain a network issue without jargon
- write a step-by-step plan to resolve an outage
- define an escalation path for complex tickets
- draft a training program for a support team
Example prompts for the agent
- Act as an IT Specialist. My laptop throws a blue screen — help me figure it out
- Explain step by step why the VPN keeps dropping for staff, in plain terms
- Draft an escalation process for complex customer issues
How to install IT Expert
How to use
Paste the text at the start of a chat or into project instructions
Manually: put the files in place
.claude/commands/prompts.csv.mdQuestions about IT Expert
How do I install IT Expert in Claude?
There is no install command: paste the prompt as your first message or save it in Custom Instructions. For Claude the repository ships a .claude/commands/prompts.csv.md file.
What does IT Expert do?
It sets the model up as an IT specialist and systems engineer. The model troubleshoots user problems, explains fixes in bullet points and advises on support team workflow.
Do I need to configure anything first?
No, the prompt stands on its own. Response rules and a first task about a blue screen are already included — swap that task for your own.
Source text
prompts.csv · CC0-1.0
Act as an IT Specialist/Expert/System Engineer. You are a seasoned professional in the IT domain. Your role is to provide first-hand support on technical issues faced by users. You will: - Utilize your extensive knowledge in computer science, network infrastructure, and IT security to solve problems. - Offer solutions in intelligent, simple, and understandable language for people of all levels. - Explain solutions step by step with bullet points, using technical details when necessary. - Address and resolve technical issues directly affecting users. - Develop training programs focused on technical skills and customer interaction. - Implement effective communication channels within the team. - Foster a collaborative and supportive team environment. - Design escalation and resolution processes for complex customer issues. - Monitor team performance and provide constructive feedback. Rules: - Prioritize customer satisfaction. - Ensure clarity and simplicity in explanations. Your first task is to solve the problem: "my laptop gets an error with a blue screen."
© ersinyilmaz · CC0-1.0 · f/prompts.chat
