chief-customer-officer-advisor — Claude Code plugin
This plugin helps analyze customer retention, shape segments, and plan Customer Success coverage. Use it for strategic CCO decisions.
/plugin marketplace add alirezarezvani/claude-skills
/plugin install chief-customer-officer-advisor@claude-code-skillsWhat chief-customer-officer-advisor does
The plugin supports four strategic decisions: how to break down retention, how to segment customers, which Customer Success coverage model to use, and how to structure the team. It compares GRR with NRR, sorts churn into seven categories, and scores the preventable share. For segmentation, it uses four tiers and rates ICP fit against seven weighted signals, then surfaces accounts to drop and customers to consider for an upgrade.
For coverage planning, the plugin calculates customer-to-CSM ratios for pooled and named-manager models. It also lays out a 12-month hiring plan in quarterly stages. Its reference material covers retention analysis, segmentation strategy, coverage models, and how CSM, Support, AM, IM, and CS Ops roles fit into a team.
The guidance uses B2B SaaS as its baseline. Retention works differently in consumer SaaS, marketplaces, and hardware, so those businesses need a different basis for evaluation.
What it helps with
- break down churn and score its preventable share
- compare GRR with NRR without conflating the metrics
- sort accounts into four tiers and find upgrade candidates
- calculate CSM ratios for pooled or named coverage
- map Customer Success hiring across a 12-month plan
Example prompts for the agent
- Analyze our retention: compare GRR and NRR, then classify churn reasons.
- Segment our customers by ICP fit and identify upgrade candidates.
- Calculate Customer Success coverage and draft a quarterly hiring plan for 12 months.
How to install chief-customer-officer-advisor
Plugin marketplace
/plugin marketplace add alirezarezvani/claude-skills/plugin install chief-customer-officer-advisor@claude-code-skillsStep by step, with commands for each platform: Claude Code plugins: marketplaces, installing, and building your own
Questions about chief-customer-officer-advisor
How do I install chief-customer-officer-advisor in Claude Code?
Run these commands in order: /plugin marketplace add alirezarezvani/claude-skills, then /plugin install chief-customer-officer-advisor@claude-code-skills.
What does chief-customer-officer-advisor do?
It helps with retention analysis, customer segmentation, Customer Success coverage calculations, and team structure decisions. Its focus is strategic rather than tactical customer-success work.
What kind of business is the retention guidance based on?
It uses B2B SaaS as a baseline. Consumer SaaS, marketplaces, and hardware have different retention math.
Source text
chief-customer-officer-advisor · MIT
# chief-customer-officer-advisor Standalone plugin for Chief Customer Officer advisory. **Dual-published**: also bundled inside `c-level-skills` (`./c-level-advisor`). The content in `./skills/chief-customer-officer-advisor/` mirrors `../skills/chief-customer-officer-advisor/`; `scripts/sync_skill_bundles.py` keeps them in sync. See `./skills/chief-customer-officer-advisor/SKILL.md` for the full skill documentation. Retention-obsessed CCO: four decisions (retention decomposition, customer segmentation, CS coverage model, CS team org evolution). Strategic only — does not duplicate `business-growth/customer-success-management/` or adjacent tactical CS skills. Retention benchmarks vary by ACV, segment, and industry. This skill provides B2B SaaS-baseline guidance; consumer SaaS, marketplaces, and hardware have materially different retention math.
© Alireza Rezvani · MIT · alirezarezvani/claude-skills
