Yeti Casino - declined bets
The issue that I have experienced was: I trusted the casino and deposited $1,000 onto the casino yeticasino.com. I was betting on baccarat multi play, on "pragmatic" when all my winning bets would get declined, this is over 10-20 bets easily that were declined, however any losing bets would be accepted in between. This resulted in me trying to contact the support through a table because in multi play baccarat you are unable to contact the support in game. When contacting support they took over 20-30 minutes to reply in that time being I had lost $1,000 due to anger and issues given by the team. They replied saying that they would look into it and give me a credit into my account within 24 hours. However I feel like they are going to scam me, I ended up losing $1,000 due to there glitches and issues. As a new player trying out a brand new casino this should not happen. This leads to angry bets and bs gameplay. 20 winning bets declining should not be okay, especially when in between bets were being accepted that were all losing. On top of that taking 30 minutes to reply to someone needing support and not giving proper replies in game should not be an issue either.
It occurred on: 31/01/2022
This meant that Ended up being angry and betting out of anger and losing $1,000.
A full refund of $1,000 to my account then as a withdrawal. I am not willing to give this casino another try.
I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.
They replied declining my claim, and told me to take it up with you guys. They failed to inform players that there "multi bet tables" only have a couple tables that you can play. AS a casino that should be a requirement to inform players about this.
Yours faithfully,
