Skip to main content

Vbet— player complaints: 5 in English

5 Complaints
0 Last 30 days
0 Unresolved
1403.5561694514d Last complaint
15.0 Risk index
€991.12 · $750 · 52.88 CAD Disputed sums

Vbet: 5 complaints filed in English across 2 platforms, disputed sums €991.12 · $750 and 1 more currency. Most of them are about account blocks (40%). Risk index 15.0. Texts below are the players' own words, as published on the source site; last complaint 2022-12-09.

What players complain about

Account blocks 40% 2
Other 40% 2
Withheld payouts 20% 1
Rejected 2 Resolved 1 Closed, no outcome 1 Status unknown 1

Sources

CasinoReviews 4 Casinomeister 1

Questions and answers

How many complaints are there about Vbet?

The English-language record holds 5 complaints from 2 platforms; 1 carry no status from the platform. The latest one is dated 2022-12-09.

What do players complain about?

Mostly account blocks — 40% of cases, then other (40%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 5 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 15.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 5

09.12.2022 Casinomeister Other
Vbet: The Most Horrible Company
THE VBET LATAM WEBSITE, INSIDE THE BET CONSTRUCT PLATFORM, IS THE WORST WEBSITE THAT A PLAYER CAN CREATE AN ACCOUNT<br> <br> SEARCHING ON THE INTERNET, YOU FIND MANY PEOPLE REPORTING THAT THEY LIMIT THEIR ACCOUNTS TO BETTING CENTAVES ONLY<br> <br> FOR EXAMPLE, DURING THE WORLD CUP, I CAN ONLY PLACE BETS OF 0.20<br> <br> I UNDERSTAND THAT SITES MAY LIMIT PLAYERS. HOWEVER, WHEN I CONTACT SUPPORT, THEY SAY THAT THERE ARE NO LIMITATIONS OR RESTRICTIONS ON MY ACCOUNT, NO INCONVENIENTS<br> <br> BUT THERE IS YES! THEY DENY IT, THEY SAY THAT EVERYTHING IS NORMAL ON MY ACCOUNT, SO I CAN TRY OTHER GAMES<br> <br> I'VE TRIED THEM ALL! FOR SEVERAL DAYS. ALL SPORTS, TOURNAMENTS, CHAMPIONSHIPS, ALL POSSIBLE BETTING OPTIONS. IN ALL IS WITH THIS LIMIT! AND THE SUPPORT SAYS THERE IS NO, THAT THEY DO NOT LIMIT!<br> <br> IT SOUNDS LIKE A COMEDY, YOU REPORT SOMETHING TO SUPPORT, THEY DON'T CHECK COMPLETELY AND REPLY EVERYTHING IS NORMAL WITH YOUR ACCOUNT, WHICH YOU'RE SURE IT'S NOT!<br> <br> THIS IS THE WORST SUPPORT SERVICE I HAVE EVER EXPERIENCED<br> <br> I DO NOT RECOMMEND THAT ANYONE CREATE AN ACCOUNT ON VBET OR ANY BET CONSTRUCT WEBSITE<br> <br> THEY WILL LIMIT YOUR ACCOUNT FOR NO REASON (EVEN YOU ARE A NO-PROFIT PLAYER) AND THE SUPPORT WILL SAY YOUR ACCOUNT IS NOT LIMITED AT ANYTHING AS IF YOU ARE CRAZY THAT YOU DON'T KNOW WHAT IT SAYS<br> <br> IN ALL NBA GAME THAT I ATTEMPT TO BET ON THE WINNER OF THE GAME, THE SYSTEM WILL ONLY ACCEPT 0.20. AND THE SUPPORT SAYS THAT EVERYTHING IS NORMAL, TO TRY OTHER THINGS, THAT THE SYSTEM LIMITS ALL CUSTOMERS EQUALLY. LIE! THE LIMIT IS ON MY ACCOUNT AND THEY AT SUPPORT CAN'T SEE IT! A TOTAL ABSURD!<br> <br> <br> <br> <br> <br> <br> <b>PORTUGUESE TRANSLATION:</b><br> <br> A EMPRESA MAIS MAIS HORRÍVEL<br> <br> O SITE VBET LATAM, DENTRO DA PLATAFORMA BET CONSTRUCT, É O PIOR SITE QUE UM JOGADOR PODE CRIAR CONTA<br> <br> PROCURANDO NA INTERNET, ENCONTRA-SE MUITAS PESSOAS REPORTANDO QUE LIMITAM SUAS CONTAS A APOSTAR SOMENTE CENTAVOS<br> <br> POR EXEMPLO, EM PLENA COPA DO MUNDO, EU APENAS CONSIGO FAZER APOSTAS DE 0,20<br> <br> EU ENTENDO QUE OS SITES PODEM LIMITAR JOGADORES. PORÉM, QUANDO EU ENTRO EM CONTATO COM O SUPORTE, ELES INFORMAM QUE NÃO HÁ NENHUMA LIMITAÇÃO OU RESTRIÇÃO EM MINHA CONTA, NENHUM INCOVENIENTE<br> <br> MAS EXISTE SIM! ELES NEGAM, FALAM QUE TUDO ESTÁ NORMAL EM MINHA CONTA, PARA EU TENTAR OUTROS JOGOS<br> <br> EU JÁ TENTEI TODOS! POR VÁRIOS DIAS. TODOS OS ESPORTES, TORNEIOS, CAMPEONATOS, TODAS AS OPÇÕES DE APOSTAS POSSÍVEIS. EM TODAS ESTÁ COM ESTE LIMITE! E O SUPORTE DIZ QUE NÃO HÁ, QUE NÃO LIMITAM!<br> <br> SOA COMO UMA COMÉDIA, VOCÊ INFORMAR UMA COISA AO SUPORTE, ELES NÃO CHECAREM COMPLETAMENTE E RESPONDEREM QUE TUDO ESTÁ NORMAL COM SUA CONTA, SENDO QUE VOCÊ TEM A CERTEZA DE QUE NÃO ESTÁ!<br> <br> É O PIOR SERVIÇO DE SUPORTE QUE JÁ PRESENCIEI<br> <br> NÃO RECOMENDO QUE NINGUÉM CRIE CONTA NO VBET OU EM QUALQUER SITE DA BET CONSTRUCT<br> <br> ELES IRÃO LIMITAR SUA CONTA SEM NENHUMA RAZÃO (MESMO VOCÊ SENDO UM JOGADOR SEM LUCROS) E O SUPORTE DIRÁ QUE SUA CONTA NÃO ESTÁ LIMITADA EM NADA, COMO SE VOCÊ FOSSE LOUCO QUE NÃO SOUBESSE O QUE DIZ<br> <br> EM QUALQUER JOGO DA NBA QUE EU TENTAR APOSTAR NO GANHADOR DO JOGO, O SISTEMA SÓ ACEITA 0,20. E O SUPORTE DIZ QUE TUDO ESTÁ NORMAL, PRA TENTAR OUTRAS COISAS, QUE O SISTEMA LIMITA TODOS OS CLIENTES POR IGUAL. MENTIRA! O LIMITE ESTÁ EM MINHA CONTA E ELES DO SUPORTE NÃO CONSEGUEM VER ISTO! UM ABSURDO TOTAL!<br> <br> <b>See Related Threads: </b><br> <ul> <li data-xf-list-type="ul"><a href="https://www.casinomeister.com/forums/threads/who-uses-vbet-nightrush-comeon-casinos.99067/" class="link link--internal">Who Uses Vbet, Nightrush, and Comeon Casinos?</a></li> <li data-xf-list-type="ul"><a href="https://www.casinomeister.com/forums/threads/vbet-highly-impressed.91012/" class="link link--internal">Vbet Highly Impressed</a></li> <li data-xf-list-type="ul"><a href="https://www.casinomeister.com/forums/threads/we-are-vbet-and-we%E2%80%99ve-come-to-introduce-ourselves.95567/" class="link link--internal">We are VBet and We've Come To Introduce Ourselves</a></li> <li data-xf-list-type="ul"><a href="https://www.casinomeister.com/forums/threads/unjustified-return-on-vbet.93018/" class="link link--internal">Unjustified Return on Vbet</a></li> <li data-xf-list-type="ul"><a href="https://www.casinomeister.com/forums/threads/vbet-betconstruct-group-site-blocked-my-account.91021/" class="link link--internal">Vbet: Site Blocked My Account</a></li> </ul>
23.08.2021 CasinoReviews Withheld payouts Resolved
VBet - Withdrawal Rejected
My withdrawal of $15 was rejected not once but twice. I received a message stating ERROR Client restricted for action. My account was previously verified. I'd like my 9 etransfer deposits totaling $52.88 back from BNA Smart Payment Systems Ltd. please and please. I do have screenshots as proof of everything. They never replied to my first 2 emails sent.
13.08.2020 CasinoReviews Other Closed, no outcome
Vbet - Failure to close account and follow responsible gambling regulations
I have a gambling addiction and self excluded on almost all the online casino's over so i had to dig deep to find a casino where i wasn't banned so i found this site vbet. On july 5th after losing soo much money i set myself to indeinfity permanent self exclusion on there website.(shown on screenshot) The very next day (july6th) i ask for them unban me they just did that. Soon after they enabled my account i was taking breaks soo many breaks from there website every week and the rep even told me the next break you take you will be excluded for the website and that too didn't happen either. The issue i have is that a normal casino once you enrol in the indeinfity permanent self exclusion you can't be back on the site for x amount of years. I have tried to reach there platform regarding my situation but up to no avail. I just want to get my 3 last deposit back which i lost totalling $750 and want to be indeinfity permanenet self exclusion and have them not unban me etc... (This is for vbet staff here is my info [EDIT] I have attached the screenshots below with chat as well as my bank which is in the negatives. [EDIT]
18.05.2020 CasinoReviews Rejected
VBet - Non-payment
VBet Latam player account ID is: [EDIT] This is the most dishonest company in the gaming industry: VBet (also known as Vivaro, VBet Latam, Betconstruct and Radon B. V.). If you deposit and lose, your account will be active, so you can deposit more. But if you win, they will block your account [EDIT]! I registered my account, did all the procedures to have my account certified, sent the requested documents in the member area, were accepted, the status of my account was changed to "verified", in the support chat the person confirmed that my account was completely verified and that I could deposit / withdraw / play with all available services. I have all the screenshots and copies of the chat conversations with the support, which confirm all of the above So, I made my first deposit. After a few bets I made a small profit and, on the same day, the site blocked my account, with a balance of 368.60 This company has all my documents photos, photo selfie with documents, proof of address, financial and payment proof, everything necessary for account verification! They blocked my account, [refused to pay] my money and confessed to doing this for no reason! In the words of the agent support named [EDIT]: "The betting company has the right to block any player account without one reason" In other words: if you deposit and lose, your account will be active, so you can deposit more. But if you win, they will block your account [EDIT]! This is how this company works. [EDIT] This is the alert that I leave for all users here. Look for another site to play. Do not register a VBet account or put money there!
08.02.2020 CasinoReviews Rejected
VBET - closed account
Hello friends. I registered my account with VBET.com (VBET LATAM, Betconstruct group), to bet on NBA games. My account ID is: [EDIT] I accessed the support live chat, took all my doubts about the site. I asked what was necessary to have the account verified and all services active. They answered me, I performed all the procedures to confirm age, personal data and home address. Everything went well and I received confirmation that the account was completely verified, that I was able to deposit and play So, I made my first deposit tonight. After a few winning bets on NBA games, to my bad surprise, I tried to access the account to play again and the account was blocked. They did not send me a message by email or phone stating the reason for the block, because there is certainly no reason for this I hope it is just a temporary block and that tomorrow, when I wake up, the account is reactivated and working well, because I have 719.52 EUR of balance in it and I want to continue playing Does anyone else here on the forum play on this site? Have you had a similar problem with them? Are they fraud? Are they honest? What do I do? I need my account activated to continue playing there Tomorrow, when I wake up, I will update everyone here, about whether it was a temporary block and everything is normal, or if they really are fraud and stole my money just because I made bets and made a small profit on my first night playing

How the risk index is calculated and how complaints are labelled — the method behind this section.

Project sponsors

Companies that keep this analytics open