Sunrise Slots— player complaints: 29 in English

I recently just hit for a large sum of money playing the slots. Afterwards I put in my withdrawal requests. Each request has a $2500 limit so I had to do several. When I logged on to check it the next morning I noticed that my VIP status had been taken away. I was just promoted to level 4 vip about two weeks prior. So when I went to the withdrawal section I noticed that the Coindraw payout option was no longer available. Coindraw being the method that pays out within a week. All other methods take about a month to receive your winnings. When I asked support about this they said Coindraw was only available for ViPs and I was no longer a vip. I explained that this must be an error because I was just promoted to a Level 4 vip two weeks prior due to my level of gameplay and I was met with the same illogical explanation over and over. That if I continued playing and depositing I would get it back. I even provided a screenshot of their vip terms saying that I could buy the instant upgrade and I was denied this as well. My account has been placed on a restricted status that prevents me from using bonus codes that are available for other players and from receiving my winnings in a timely manner. As it stands with the payout method I’m reduced to, it will take me a year to collect the full amount of my winnings ($29,500). Simply put, I’ve been punished for winning.

I have filed my dispute with CDS, to date I have gotten no response. I turn to this forum for help in resolving the issue as described below. On March 27th I made a deposit of $51 to Sunrise Slots. I played through that money fairly quickly. Over the next few days I took advantage of multiple bonuses/coupons that we're made available to me by the casino. They included no deposit bonus codes in the form of a coupon as well as free chips. Some were denied, some were honored. There's really is no consistency nor rhyme or reason. On April 3rd I played in a weekly free roll tournament. There was very little time left and at my completion of time allotment I emerged the winner. Immediately thereafter $5,000 was deposited into my Casino account. When I filed for withdrawal of the funds via Bitcoin my request was denied. The reason given was that I had multiple free chips/ no deposit bonuses in a row at the casino did not allow that. They referred me to the terms and conditions and removed the funds from my Casino account. I quickly went to the terms and conditions posted on their site. The first thing I noticed was the statement that the terms and conditions as posted were complete. This tells me that there is nothing more, nothing less, and the terms and conditions are as posted. There are several sections to this terms and conditions. One of them referencing no deposit bonus codes as well as free chips. It clearly states that multiple bonus codes and or free chips used without a deposit in between could nullify your winnings in regular slot play. These sections make no reference to weekly free roll tournaments. So I went to the section titled free roll tournaments. In this section of the terms and conditions there is no mention made of no deposit bonus codes or free chips. None whatsoever. No verbiage stating that no deposit codes or free chips had anything to do with eligibility in a free roll tournament. What it does state is that participation in consecutive/multiple free roll tournaments without a deposit in between them was not allowed. I made a deposit on March 27th and participated in no free roll tournaments at this casino until the time of my winning on April 3rd. I reached out to the casino via email and chat on multiple occasions. Their response to me was always the same. " the casino does not allow multiple no deposit codes and or free chips in a row" followed by the link to their terms and conditions. I have asked multiple times for them to show me where it states that one has anything to do with the other I asked them to show me where it says that a weekly free roll tournament is considered a free chip I don't see that in their terms and conditions either and they say their terms and conditions are complete so I have to assume it is not there. What they have done is try to massage their terms and conditions into stating what they wish that it did. I understand what their stated policy is with regard to no deposit codes and free chips. However even this is not enforced consistently as displayed in the multiple no deposit codes and free chips that I was awarded over a short period of time. Regardless of their erratic behavior...with regard to bonus codes/free chips, which are regular slot play bonuses...weekly free roll tournaments are not linked to regular slot play bonuses anywhere in there terms and conditions. With one exception, and that is to state that monies from no deposit bonus codes and or free chips cannot be used to enter tournaments. There's no entry fee in a free roll tournament. I am tired of the run around they need to change their terms and conditions to support what they want them to say. But as they were written the day of my winning, and still today, the casinos position is not supported. Please see their T&C I appreciate whatever you can do to assist me and resolving this matter Disputed amount: 5000$ Casino: Sunrise Slots Case #: 3166

To whom it may concern I’m am active player on your Sunrise Slots online casino! I have made a legit withdrawal in amount of $2500.00 that was approved back in January 24th 2025. It’s been close to three months and I am still waiting for my payment to be posted to my account. I have emailed customer support more times than you can imagine in regards to this as I was told once the withdrawal was approved it will be 7 to 10 days before it reaches my account. Every time I email them, I get a reply back with the same story that your payment team is an outside third-party vendor, who apparently is behind in payments as they are working as fast as they can get payments to the players. I have asked several times that my withdrawal be expedited by agents through live chat and I will allow some time to pass in hopes to receive an email, but I get nothing from nobody. I would greatly appreciate if you could email me personally [email protected] rather than using this app as I’m not familiar with it. I just had to join in order to get a message to you in regards to my payment like I said it’s been almost 3 months which I find unacceptable and I’m very discouraged with the agents who get back to me in email with the same story regarding this third-party vendor! Please I hope to hear from you in my email [email protected]. I’m tired of being left hanging as I feel I’m getting nowhere! My username is kcasper214, my dob is 10/7/1965 and my funds are to be wired to Bank of America account! Sincerely Kathleen Casper PS! I’m attaching an email reply with the information that is being given to me Disputed amount: 2500$ Casino: Sunrise slots Case #: 3038

I have deposited several times with sunrise Slots, always using crypto. They offered a free chip and I made the wagering requirements and have been trying to withdrawal $100 from them for 3 weeks now. They keep saying I need to upload my ID for them. I've uploaded it 3 times. In addition, when emailing them about this, they have told me to send my ID photos to [email protected], which I have also done 3 times. I even got an email saying my documents had been approved but when I try to cash out on the site, they still tell me I have documents that are missing. There is no phone number for support, and the live chat doesn't work for me at all. Disputed amount: 100$ Casino: Sunrise Slots Case #: 2953

I won a lot of money and was told that I could only withdrawl $2500 per withdrawal. I submitted it and here it is a month and a week later it still has not been sent. I had winnings of $42000.00 and submitted several withdrawls in the 2500.00 amount. I was not being acknowledged and just the waiting period I put all back accept the very first withdrawal , they have all and I mean all my info and I keep getting the runaround. They said the 1125.00 amount is because i played black jack and thats not allowed so they took part of it away. Can you help me??

I won $800.00 March 3rd 2024, I made my deposit with Bitcoin as they advertise quick withdrawls when doing so. My withdrawl was approved March 29th, 2024, Since I have been told 13 times that my withdrawl with me escalated, and to this day still NOTHING! DO NOT DEPOSIT YOUR MONEY HERE, they are THEIFS! 

[email protected] i won $100 on Wednesday 4/24 in the early afternoon on SUNRISE SLOTS. i am being told it can/will take 7-10 business days to get reviewed and another 7-10 business days to get a payment. So i could be waiting up to 26 "Real Days" for a withdrawal??? that can't be! it's a CASINO and it doesn't do withdraw transactions on the weekends??? this is too much to deal with. 

I won a mega jackpot and withdrew $2,500 after meeting my wager and requirements, spoke with an agent named [EDIT], and she kindly escalated my withdrawal approval as it had already gone over the timeframe. 2 days later. My withdrawal for $2500 was approved. I reached out today to follow up the time frame since it was approved on the 11/11/23. And [EDIT] tells me I'm only getting $100. They continue to do whatever it takes to not payout. They should be closed!

I got a promo giving me 50 USD to play with and be able to cash out winnings on and registered. Got the bonus and wagered enough to be able to make a withdrawal, 1200 USD. To make the withdrawal I hade to send my drivers license and a bill stating my address. I also had to send them 10 USD from a crypto wallet. This took me hours and what was supposed to be 10 USD costed me about 60 USD with fees. I kept spinning and was up to 1300 dollars when suddenly I had under 20. They had both declined my withdrawal and taken away my account gathered money. They claim they can’t give Swedish players this promo, but there’s nothing in Swedish law saying they can’t, it seems to be a way of not having to give their players their winnings. As I wrote to them: You are mistaking the Swedish ”regulations”, they aren’t laws, but recommendations to casinos with a Swedish license. Even though our banks try to state other, Spelinspektionen (governmental gambling office) don’t forbid Swedes in any way to gamble on casinos not having a Swedish license, but they state that one might have to pay taxes for winnings and that the casinos aren’t as safe (because access to more bonuses which might be a problem if you are an addict) and that you’re not locked out if you use the lock out sites that we have in Sweden. Banks sometimes won’t let transactions to offshore casino sites, but they really don’t have any legal right to do so. They do it when you try to buy crypto too, they think they own you and your high earned money……… So please get this right in discussions with Swedish players. They refuse to approve my withdrawal, they refuse to give me compensation for the BTC I deposited to verify my account and the hour I spent on all of this. I want my 1200 USD plus 100 USD for the deposited USD and time spent with this. If they don’t want Swedish people using their bonuses, for Gods sake don’t advertise or give them out?? I also mentioned GDPR, because if they were never even considering giving me what I won in the promotion they shouldn’t have stored my personal data, drivers license, bill etc. But point is also, they have no legal reason or right doing like this.

Good morning sunrise, My name is [EDIT] and I made a deposit at sunrise casino.wish they are now after a month and meeting all requirements and wager. They are refusing to pay out. I am on the verge of eviction and I don’t have any other help. Can you help me?

I won $4500 almost 3 months ago. They sent me $1800 a month ago then told me the other $2500 has been sent off to their 3rd party processor on the 20th of this month. I found out this morning it has not even been sent yet. I would not recommend using this casino! My username is Tinakay.

I received a NDB with a max cash out of $500 from the VIP Host at Sunrise via email. He said it was to "Welcome me back" and start playing again and no matter the kind of previous transaction I could redeem the code without an issue. I did, and met playthrough. Requested my withdrawal via BTC. Around a week later I got an email saying it was approved on 09/08 and my funds would be in my account in 7 to 10 business days. Nope. Now each representative just claims that "it as been escalated, and to be patient." 

My username for sunriseslots.com is - ths83iacpj.  My email is - [email protected] Hi.  I won a free weekly tournament on Sunriseslots.com for $5,000.  I had to make 2 separate withdraw requests using the Bitcoin withdraw method.  On July 6 2023 I made a withdraw request for $2,500 and $2,400 using bitcoin withdraw.  I was told everytime I spoke to a representative (and it was many many times that I spoke to a rep) that their time frames are 7-10 days to approve it and another 7-10 days to process the withdraw.  As of now July 26th 2023 (20 days later) they still have not been approved even though my case has been escalated at least 3 times. And today I was told by a rep that they don't have any set time frames and they will get to it when they can and I just have to wait.  I asked if once I get approved will I still have to wait another 7-10 days to process it and they basically said it takes as long as it takes. This is ridiculous for so many reasons.  First, my status as a depositing player was demoted and I am no longer able to use any coupons or withdraw using Coindraw.  When I asked why I was being punished for depositing and using the UNLIMITED coupons that they offered, I was told that it was the algorithm that makes that decision and that I should just continue depositing without coupons and the system will reinstate those privileges at some point.  When I pressed for the reason as to why and what I had done wrong, they finally told me that I was a good enough player to not need the coupons (I was winning more then I was depositing).  I then asked how it was possible to be "good" at games that are supposed to be completely random and they had no answer and just said it was the algorithm. So now the only options I have for withdrawing are wire transfer, check or bitcoin, all of which have double the wait.  So I have been waiting and waiting.  The approval process should had been quick since what I am trying to withdraw came from the winnings of a free weekly tournament.  Please help me!

My original request for a payout was on April 6 and approved on April 18 for $2,500. I have been emailing them weekly. Originally they said the transaction should take aproximately 2 weeks. After 2 weeks they said it could be another 5-6 weeks. They claim that my cashout was approved but the process to get the funds was through a 3rd party processor and they had no way of knowing when the cashout would happen.

Ok. This happened last night. I was expecting a deposit going to my account and it came but they just sent back my 10 dollar deposit and left my 400 dollar winning. I called them and they told me that i had too many accounts created that im not aware of. And yall can see what they did to my 400 dollars. Idk what to say that sunrise slots are scammers!!!

Been waiting for winnings through butcoin after all requirements have been met.

It has been over a month since the withdrawal has been approved and the casino has not actioned the payment. Everything has been checked through,there is nothing outstanding,the account is fully verified,the amount is clear from bonuses and they have been stalling.

I have won more than 3000 dollars in tournaments and casino games and the casino declined my payouts and confiscated my whole balance with non sense excuses that they can’t prove because they don’t exist on their TC which I carefully followed and didn’t violated at all. Their emails wont send me the link to the TC where specifies or prove that I’ve broke the rules even when I have requested specifically that.

I've been waiting since January 29th for only a $100 approved payout and was given the following answer when I inquired via email;  "the withdrawal is approved and would be load in the next payment batch available. As soon as we get any news on the payment you will be notified via email." what's that even mean? My payment is also a Bitcoin payment so it should be super easy...frustrating to say the least 

I have been a very active player on many sites over the years but this is the 1st time I have faced such an issue with not being paid! Sunrise slots approved my withdrawal amount of $1,000 over a month ago. Within the past 7 days they have now told me it is with the 3rd party processor for payment. I spoke to them today and was told because of delays that it could take up to 3 weeks!! They refuse to give me the 3rd party processor, they refuse to give reasons for the delay , they admit they get many of these calls. I need help! Any advice on how to get their attention and get them to pay!?!