6 Months of Non-Payment and Excuses
Avoid Stake.com – 6 Months of Non-Payment and ExcusesI am writing this review to publicly expose how Stake.com handles customer deposits and fails to take responsibility when their system or third-party providers fail.On March 12, 2026, I made a bank transfer deposit of 5,000 TRY to the designated bank account provided on Stake's platform (Transaction Reference: 3343028991). The money left my bank account immediately, but it was never credited to my Stake balance.For over 6 MONTHS (190+ days), I have been going back and forth with Stake's support team. Over this period, I have provided every single piece of evidence requested:Full, unedited screen recordings of my banking application showing the successful transfer.Official PDF bank transaction receipts.An official, signed bank confirmation letter explicitly confirming that the funds successfully reached the destination account and were fully processed on March 12th.Throughout these 6 months, Stake sent me automated, copy-pasted replies stating that they were "checking with the payment provider" and asked me to remain patient. They repeatedly acknowledged that the issue was being investigated with their third-party processor.The Shocking Turnaround:After half a year of waiting and stalling, Stake support suddenly sent me an email stating that "the funds have not been credited to our account" and told me to "visit my bank to apply for a refund."Anyone familiar with banking regulations knows that a bank cannot reverse or refund a completed transfer from 6 months ago—especially when the bank has already issued an official letter confirming the money arrived at the destination! Stake is using their third-party payment provider's failure as an excuse to avoid crediting a verified deposit. Under international gaming regulations, the operator is fully liable for their payment processors.Holding a customer's money for 6 months, giving repetitive canned responses, and then washing their hands of the issue by blaming the bank is completely unacceptable for a multi-billion dollar company.I demand Stake senior management to manually credit my 5,000 TRY deposit immediately based on the official bank confirmation letter already provided in Ticket Ref: 3343028991.User: feelme31Deposit Date: March 12, 2026Amount: 5,000 TRYRef: 3343028991
