Stake.com ignored my complaint
Stake.com ignored my complaint, ignored my data request, and ignored their own regulator's framework.I never expected perfect customer service. I did expect a gambling operator to acknowledge a formal complaint.I was onboarded to Stake through someone claiming to work with Stake, despite me being in the UK where Stake is not licensed, and despite previously being self-excluded from gambling. I was instructed through affiliate channels and shown ways around the normal onboarding process.On 31 August 2026 I submitted a formal complaint to Stake. Since then: complete silence.No acknowledgement. No investigation. No meaningful response.I also submitted a Data Subject Access Request (DSAR) requesting information about my account and the affiliate who referred me. Again, nothing.The only reply I have received was a public Trustpilot response, while every private complaint channel has been ignored.I have now escalated the matter to the Curaçao Gaming Authority (CGA) and the UK Gambling Commission, as Stake's complaints handling appears inconsistent with the standards published under the Curaçao regulatory framework.This review is not about losing money. It is about how a gambling operator behaves when a customer raises serious compliance concerns. If your complaint is inconvenient, don't expect engagement.I'll update this review if Stake finally responds. Until then, this has been one of the worst complaint experiences I've ever had with any company.Dont let their fake replies fool you.
