⭐ 1/5
⭐ 1/5 — Deposit missing despite successful bank transactionI am extremely disappointed with the handling of a ₹13,899.09 deposit made to my account on 19 August 2026 at 10:17 AM via UPI.My Kotak Mahindra Bank statement clearly shows the transaction as successful and the amount has been debited from my account. However, the deposit has not been credited to my account on the platform, and no refund has been initiated.I have provided the relevant transaction details, including UPI RRN 623117382435 and transaction reference 3642358459. Despite this, support is simply telling me that the funds were not received and directing me back to my bank.What is particularly frustrating is that the banking records show a successful transaction, so I am requesting the platform to properly investigate the payment with its payment processor/merchant account rather than repeatedly closing the case.Escalation ID: YJkQZnpMR6yplzMCI am asking the company to:* Reconcile the transaction with their payment processor.* Investigate where the ₹13,899.09 went.* Either credit the deposit to my account or initiate a refund.* Provide a proper explanation rather than sending a generic response.I hope the company takes this review seriously and escalates the matter to its payments/finance team. I have all the transaction and bank documentation available as proof.₹13,899.09 is still unresolved, and I expect this to be investigated and resolved promptly.
