Very disappointing experience – Promotional offer turned into a “you’re not eligible” excuse
I received a promotional offer directly to my account by email, requiring me to wager $860 within 3 days in order to receive a $170 bonus. Since this offer was sent specifically to my account, I naturally understood that I was eligible for it.I completed the required wagering within the specified period, meaning I actually deposited and risked my own money to meet the conditions of the promotion. After completing the requirements and waiting more than 48 hours, I contacted customer support because the $170 bonus had not been credited.To my surprise, I was simply told that I was not eligible for the promotion.How does that make any sense? How can you receive a promotional offer directly to your account, complete the required wagering, lose money while doing so, and then be told afterward that you were never eligible in the first place?This was not some general promotion available to everyone. It was a targeted promotional offer sent directly to selected customers via email. If I received the offer in my account and by email, it is completely reasonable to assume that I was eligible, especially when I then fulfilled the exact wagering requirement mentioned in the offer.What makes the situation even worse is that customer support did not provide any specific explanation, details, or evidence as to why I was supposedly ineligible. Instead, I received the usual generic copy-and-paste responses, with no real explanation and no transparency regarding which eligibility condition I allegedly failed to meet.I believe customers deserve to know the terms before they spend and risk their money, not after they have completed the requirements.I am still hoping that this is simply an error on their side and that the $170 bonus will eventually be credited to my account. I would be happy to see this issue resolved fairly.I hope the company reviews this case properly and provides a clear explanation instead of another generic response.
