Spinurai— player complaints: 21 in English

Dear Ladies and Gentleman, I would like to complain about Casino Spinurai which operates under the N1 Interactive Limited Casino group. A long time ago I had myself banned from the partner of the N1 Interactive group N1 Casino because of a strong gambling addiction. This information was also successfully adopted because I received a refund of my deposits at Casiq Casino months later due to my severe gambling addiction. Now there is Spinurai, who officially still have a valid website, but they don't respond to my letters to refund my deposits because of an active gaming addiction ban in the company. I have also attached the data that confirms that I have already requested a refund from the partner. Even if the casino is no longer online, N1 Interactive Limited still has to reimburse me for my losses from Casino Spinurai, where there was an active block long beforehand and there was my official registration under the exact same data as well as identification documents and KYC. would also like to inform you that due to time passing I no longer remember my username and therefore have used my registered first and last name as I do on all N1 Interactive Limited websites. Unfortunately, I no longer have the exact amount in dispute and the time because the company did not provide me with any information about my permitted deposits. I therefore urgently ask you to contact the Casino Spinurai or the casino group N1 Interactive directly as I have already heard several times that the site is no longer online? However, this is what it is for me. At the End here are my full Informations. If regarded i can proof it with Bank Statement about Refund already made by Casiq und my ID details for any questions. Name: ▇▇▇▇▇▇▇▇▇▇▇▇▇ Birthday: ▇▇▇▇▇▇▇▇▇▇ Nationality: ▇▇▇▇▇▇ E-Mail: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ Mobile Number: ▇▇▇▇▇▇▇▇▇▇▇▇ Adress: ▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇ I really wanted to thank you for your help it would really help me if i finally get my money back i was already not allowed to bring in to Spinurai because of self banning. The two Copys are about the Statement that this casino should officially respond because there license is valid via Internet. Time of incident and date i cannot tell because no information from Casino Side about my history! Best Regards, ▇▇▇▇▇▇▇▇▇▇▇▇▇

Date 2.3-2022 I made withdrawal, never saw the money. Now they have closed "temporarly" for time being. The support email is blocked, you can't get messages through. Just comes up with " Email address not found ". Any help ?

In the verification process and cashout process they closed the casino and support. Homepage is offline. No response since days.

Hello! Casino Spinurai send my-email, bersonal bonus offer.17.12.2021.(Exclusive Weekend bonus) Debosid code.LOW/HIGH.then i,debosid Trustly.18.12.2021,ewening.50.euros and i,used code.HIGH/100%. bonus rools(Wagering 50x only bonus and hign rounds 5.euros.coin games.Then i,play this wagering same ewening and night finish. I,play all most time same game.Tru Sheriff.high round.1,20 euros,I,dont play wrong games,and i,play 100%Wagering rools! I,winn n:1000.euros,then i,whitraw this 100.euros/Trustly. Ok.Then i,waiting meny days,casino send my e-meill info.Whitraw cancel,this meil say.if i,dont cancel personal,ask live chat why this whitraw cancel,Ok. Then i,ask this broblems live chat,nou information! Then this 1000.euros back my casino accounts! live chat say/Saso say,whitraw again,and hem locking how this brosses working,then hi say.Thats okay,and hi say, waiting again this whitraw broses! I,waiting again meny days,then again same info my e-meill,whitraw cancel,ask this broblems live chat! Then i,sea,my casino account, paint say,account closed?I,ask Live chat again this broblems,chat say,i,dont nou,and chat say,hi send again question this broblems! Hi dount understand what is this broblems= Then i,waiting and waiting,casino=silence. This broses all most 6.weeks,i,dont understand what is broblems??? Meny times casino all most ewery weeks send personal bonus offer my e-meill early month,and i,used meny times bonus offer! I,dont ask casino offer,casino send offer my e-meill! Sorry,i,dont speak english(only little bid,i,understand script! All this brosess document=my e-meill files.Bonus offer and rools/my debosid info/live chat/support info,and creenshort my casino account closed,and cancel info 2x. If your team nessessery sea documents,please ask,i,send all info this broblems! My account=[EDIT] sebtember.2021,This info ,send support meny weeks early! I,m arnestly Finish old man,i,dont play wrong! meny years customer, meny fine casinos,Betsson/casino euro,and meny more,nou broblems after that broblems! Please,search this broblems!

I made a withdrawal 4am on the 24th. Two days after that I got an email that spinurai is shutting down on the 31st. I have contacted the customer service many times and they have not given me any answer other than that the payment team is really busy. It is the 30th now and they have removed the customer service chat. I am a verified player and there should be no issue in the withdrawal. It seems like they are going to shut down the casino and not pay my winnings.

I played the welcome bonus like normally in casino, named Spinurai. I made deposit of 200euros and got also bonusmoney 200euros. I played with 5 euros bet Peking Luck -game. I checken all the bonus terms and i have not broken those. After wagering I had balance of 5000euros and I made withdrawal of it. I sent all the normal documents and they accepted those. But suddenly they closed my account and said that won't pay winnings. How is that possible? I asked via chat the situation but they told me that they dont know why the payment team claims that i had broken terms.. Can u ask from the casino what is happening overthere??

I accidentally deposited 150 euros through my friend's psc accont but didn't play it immediately forwarded and uploaded the documents but didn't get an answer

Made the first withdrawal request 19.12.2021 after one day asked about my request and the customer service said it would been soon prosessed. Asked because they claim all withdrawals Will be prosessed in 24h. 23.12.2021 my withdrawals were canceled and email said To ask customer service. Did that and they said it was because technical error and asked me To make a New request. 25.12. I again asked the customer service why it takes so long and they said To me it has taken way To long and they Will make my request top priority. Today 27.12.2021 without explenation my withdrawal was canceled and account closed. Asked it at customer service and they did not know why and send message To another apartment. I have actively asked about my problem from customer service and they allways said they sended a message To the Payments or some where Else and that i Will get answers soon. Have not got any. Been customer long time and made succesfull withdrawals To. Account is verifyed. I got all the chats

I have been waiting for Spinurai casino to process my withdrawal for days but sadly enough till this day it is still pending. I have made successfully withdrawals in the past, it took them about 24 hours to process and the shortest processing time was 12 hours which is still slow for a N1 casino while on their website stated it usually took them about an hour which is never happened in my case. Anyhow, this is not the only issue I had with Spinurai casino, I had to wait over a week for them to fix a deposit bonus issue and later on, I had to wait about 4 hours for my deposited money to appear in my account and again took them another week for another deposit bonus issue. If you ask me, their casino need improvements due too many errors from their end. Please keep in mind that my account is fully verified and made successful withdrawals in the past. On their website it stated 1 hour processing time (normally) and it has been over 72 hours today and still no payment, have no reply from them. I have contacted live chat several times in the last 48 hours and they said the same thing over and over. It is a good casino, just poor services.

Stalling to pay my winnings since 19.11. Evreytime Im in contact with them they just say that the financial apartment or something is looking into this. Almost a month already..

I've been waiting for over 3 days for my deposit and submitted payment details for payment management there but nothing has come of that. Every day I've tried to ask from support but the same copy and paste answer. I told that if they can't handle it I have to handle this the other way.

Hello , I believe this casino is a scam. On Sunday, I verified the documents and requested the payment of 450 euros. There is no live chat because it is apparently being redone. You can write to support as often as you want by email, there is no answer, nothing at all! What shall I do ? The payout is open and the documents are not being processed. Can someone help me ? I know you have to wait a few days, but no answer at all! Thank you

This casino is not responding to any of my messages. I made the withdrawal 21/07/2021 and haven't heard since. Please help me to get contact to them.

Spinurai has disabled my account and has not paid my winnings. I have tried to contact them trough email and support chat but they have been really unresponsive regarding my situation, so far i have only managed to get the same old copied text "Log out and clear browser cache etc" wich clearly is not a solution for my case. After that the support stops listening to me and closes the chat before i have time to retaliate.

I have successfully deposited two deposits to spinurai casino and two deposits have not been credited to the gaming account, spinurai casino has not responded to any requests for clarification, everything is fine through trustly, i.e. spinurai casino has received my deposited money, now they have closed my gaming account to keep my [EDIT] money

I have a pending withdrawal on Spinurai and no communication from their end. Their live chat is down, on the site it states "we are swapping chat system" which is fine but using their support form does not give a confirmation and sending it directly to their support email gives no reply. Withdrawal is on pending much longer then usual and they do not reply to anything and no other way to contact them because their live chat is down for a while now. 

I'm trying to withdraw winnings from Spinurai. I have uploaded all verification documents (without even being prompted to do so, but thought it'd help). I requested withdrawal of 4000 EUR at 8:00 CEST 26th of July. I noticed that max withdrawal per day is 2500, so I cancelled my pending withdrawal of 4000 and changed to 2500, leaving 1500 in my player account. This new withdrawal was made 26th of July at 19:32 and I'm still waiting for it to be processed. I have tried emailing their support team twice, without getting a reply and their live chat is not working. What should I do?

Dear Ladies and Gentlemen, This casino holds my withdrawal (500€) since the 28.06.21 without any reasons... I am completely verified there and i have tried to contact them several times via Email since they don't even have a livechat at the moment. They never reacted to any of my contacts.. There is absolutely no reason for them to hold my withdrawal that long. The status didn't even change once and stays on "pending" since the 28.06.21 ... literally nothing happened there and i hope you can understand that i am upset about this. I feel like i am getting scammed i planned with the money so it would be great if you can get back to me and tell me what you can do in this case. thank you in advance. Best regards

Spinurai casino closed my account without any notification or explanation. I have tried to reach them for over two weeks now through live chat and email, but have not received an answer. My casino account on Spinurai has not been verified yet, or atleast I have not received an email about it. Since this might be the problem, I have already sent them all the requested documents on 15th of June, so about two weeks ago, but I have not received an answer. After that, I have tried to contact Snipurai multiple times, with no luck. On their website it says that they are changing their chat system, so live chat is not an option. I have sent them multiple emails and also tried to contact them with a contact form that they recommend at this time. Last email that I have received from Spinurai was on the 5th of May.

I created account at Spinurai.com February 11th. I deposited 2000 NOK for the welcome bonus, wagered it, and attempted withdrawal of 20 687 NOK the same day. The withdrawal was cancelled because I needed to send documents. I sent them proof of ID, adress and of deposit (e-wallet). On feb 15th my documents were approved and I attempted withdrawal again. Later the same day I got a strange e-mail that could only be from Spinurai, but looked more like som spam since it did not say anywhere that this actually was from Spinurai. Since I was insecure of how to provide this document I just emailed it to [email protected]. On the 19th February I still had not recieved any answer so I turned to chat. I was then asked to reply to that shady email with the document, which I did. When that was done they asked for more documents (Selfie ID, with note). I provided this later the same day. Even later the same day I went to chat to see if they got the document and to make sure all was good for my withdrawal. They then asked for another document that I feel really offended about - the same document as above, but me blinking with my right eye. I felt that I sent all the documents this casino needed to verify my identity, so I hesitated sending. I asked if they could guarantee that this was the last document I needed to send, but they just said that they could ask me for additional documents at any time. I just felt harrased. On March 4th I decided to send them the new document anyways, so I did. I turned to live chat again and after the document was verified I was asked to send new documents showing proof of deposit to Spinurai and how my Ecopayz account was funded. I had some winnings on another casino the day before the deposit to Spinurai (from MrGreen) and that was the money I used for depositing at Spinurai. So I sent them proof of the withdrawal from that casino and also the proof of deposit to Spinurai. I sent both screen and PDF. The only feedback I got from Spinurai after sending these documents is that they are replying me asking for the same documents again. I don't have any payslips or some sold property or anything. I just have these winnings from the other casino to show, but surely I am allowed to play at Spinurai even though I don't have a job? I had no faith that they will ever send me my winnings. They will just keep asking for document after document until I give up.This process is just ridiculous from the casino. Surely the casino can't do this to me anymore? With the documents I already provided they have more than enough to verify me and send me my winnings. Please help me out here. I am e-mailing all documents I have sent them and also parts from the e-mail conversation. Best regards