Spin Station— player complaints: 14 in English

Deposited £500 didn’t get a chance to play the funds, so I went on live chat requested them back. They still haven’t sent my deposit back to me and now have emailed me saying they’ve closed my account and confiscated my funds that I deposited! No explanation as to why this happened 22/08/2023

Okey - first of all. 1. Spinstation disables bank transfer withdrawl from their site (login and check for yourself). Took my money in an instant. 2. There are seriously not a SINGLE option when you click on withdrawl, this is the craziest ive ever seen. 3. After a lot of hussle emailing and in LIVE support they said the only way they can pay me if i sign up to some shady [EDIT] called LuxonPay. 4. Since i am dumb and want my money, i did sign up and sent them all the information they needed and after more stress with live support and mailing (6 days later?) it was approved by the "right apartment". 5. 14 days later - (10 days after transfer to LuxonPay was confirmed) i still dont have a single dime, no nothing. I sent an email for 5 days ago, which the chat again told me too, they said i would get an reply within 48 hours (been 5 days..). I contacted live support now again and they said they had no update on the matter. 6. When the withdrawl got approved to my LuxonPay account, they said it would take 1-10days. (been 14 days). Customer support says ewallet transactions are instant. I do no longer have any balance on spinstation, still zero options to withdraw and 0 NOK at my LuxonPay account. Every time ive ask questions about something in support they want me to wait 20min, comeback tomorrow, send an email. Noone has any answers and i never get my funds. This site should not be allowed having a licenese.

I register and play this casino first time 9.9.2020. I took their first deposit bonus and succesfully wager that and I have 3067 euro balance. After that I succesfully verified my account, but then the problems starts. I´ve been waiting my withdrawal over a month now and all they said to me is that they have security check going on. I understand that they are doing some security check, but over a month is unreasonable time. I haven´t break any of their rules or nothing like that, so I don´t really know what to do anymore. I hope you can help me with this.

Hello, I played 12.9.2020 This casino welcome bonus, and played it 100€ deposit with 100€ welcome bonus, total start balance 200€. I Played game Jammin jars with 4€ bet and wagered the welcome bonus. After wagering I had 5000€ balance and did withdrawal. They are not paying my winnings. They arent responsing my emails. They asked me alot documents and I sent all documents they asked, and they approved them. I need your help to get my withdrawal to my bank account. Best Regards,

I have been playing at the casino for several days and with extensive activity and luckily some big winnings. Upon my request of payout of 5.000 NOK I receive an email that they have confiscated all my money in the account. The claim is that I have breached the max betting limit. First of all, the limit they have for betting is 20% of the deposited amount when receiving bonuses (which I did not exceed) secondly they did let me bet with the potential of loosing my money. As mentioned I have gambled for several days and had my account verified without any questions. Only when I tried to withdraw some of my winnings I suddenly received an email that all money had been confiscated. No red flags. No call or other communication to try to clarify, just en e mail saying that they had reset my account. There were no inconsistencies in my betting. The only inconsistency is that I won. Apparently the business case is tailored to avoid people from winning, should this fail they will just move the money in their excel sheet from your account to their own. This behavior could never happen in a physical Casino, and it confirms my fear that you will never feel safe when betting online as it is only a couple of tabs on a keyboard (and some efficient call-screening) to take all your money.

Hello my name is [EDIT]. I did a deposit on spinstation with a welcome bonus. Iknow the rules about max bet on 50 kr spin. But i did some miss click on live holdem because I didnt know that i needed to dobbel the bet to see 2 last cards(0 % wager on live holdem). I did a few bets over 50kr. I played slots for maybe 15h with bets only on 20kr 30k before the wager was finish, and then i took a withdraw./p> I know the rules is max bet on 50kr, but my mistake on live holdem ruined all my withdraw and winnings on the site. I didnt do anything to help my wager to go faster. As you can see, its zero wager on table games. So therefore It feels very very bad to lose everything on a few miss click that really not should have anything with the wagering to do. I played live holdem for some minutes only, and I didnt reallise that I needed to double the bet to see those last cards. My mistake. They removed my withdraw because I broke rule #6 for welcome bonus, they said. I mean they should look over my account and playing history to look over how I played from the beginning to end. I never tried to break any rules. It was Just a big mistake. its hard to lose all the money because of some miss click on a game with 0 wager. I was hoping you guys could help me, and look at mye case.

Hello. I am writing this complaint because i believe that i did not breach any terms of use. I normally play at online casinos and before i do i read all terms and bonus conditions so i know what i’m getting into. That said, i have deposited 1000kr at Spinstation and benefited from the welcome bonus 200%. After wagering requirements have been met i could cashout 24000kr. After a day or two i receive an e-mail stating i violated terms nr 6&7: depositing via Skrill/Neteller ( i used rapid transfer) and betting over 50kr ( wich i didn’t, normally i bet between 10 to 25 max 30kr) . I have asked them to send me proof of my breaches but felt I should make a complaint at this moment. All my winnings have been confiscated and my deposit money has been restaured. Rapid transfer is powered by skrill but it is not a skrill deposit if it is that they are refering to. Thank you for your help. Best regards, [EDIT]

I lost £5000 to WHG between Aug16 and Feb17. £903 was lost to spin station in Feb17. However, I have contacted other casinos in WHG they only say I am blocked. WHG have not replied. I want to know the name of the casinos I played with as I want my £5000 returned as WHG blocked my account due to verification issues after 5 months and my deposits of £5000. I have spent the last 9 months in discussion with William Hill as I thought the WHG was William Hill Gaming. I really need help in finding the casinos I deposited with. At the time I was suffering with stress and anxiety. Hope you can help

On the 12/10/2018, i signed up to Spinstation and accepted the first deposit offer of 200% up to £200 and deposited £100. I followed the terms and conditions and played on an eligible slot and a spin size under maximum allowed. During wagering, the spin size was automatically increased to £6 which is above the maximum. As soon as i noticed after a few spins, I changed it back down to £4.80. I'm sure i did not increase the spin size, and it is also not max bet for the slot and i would have had to increase the bet 3 times to get to £6 spins. I also only won £6 from one of these spins. Because of this, i have been found to be in breach of clause 13 and my winnings of £1500.94 have been confiscated and my deposit is to be returned to me. Any help on this matter would be appreciated.

Hi my account was closed due to me being self excluded from this site and many other casino sites. I have deposited several large amounts of money and feel as a responsible gaming site I should not have been able to do so. I feel refunds on my deposits since Dec 2017 is practical as I have suffered from mental health depression and don't think I was fit when making the deposits. I hope you can refund me [EDIT]

Saying I used over £5 bet stake to eat wagering so if that would void any winnings why let me stake that much

joined Spin station and deposited £50 to which i received a 200% bonus, i started betting on the Bloodsuckers slot to then which i found this only met 20% of the wagering requirements so i then moved onto other slot machines and played for hours on end to meet the wagering requirements which i eventually did and had won £1001 which i started a withdrawal for. I have now received an email today which states they will not be honouring my withdrawal as within the welcome bonus you are only allowed to bet a maximum of £5 per bet, this was not clearly shown on receiving this welcome bonus. They have returned my initial £50 deposit only. Not only was this £8 bet placed on the game that only cleared 20% of the wagering the majority of the wagering requirements was met on other games and actually my winnings would have came from those other games that didn't allow bets over £3.60. I feel like they have used this as an excuse to not pay out my large win at the most they could of removed the 20% for that particular game i feel that would have been fair. I am a single mum and that money literally was a lifeline for me right now so to be now declined it for something that was not clearly shown unless i would of significantly looked at the small print i feel is totally unfair and unjust! In absolute no way was this a deliberate breach of any terms and conditions this was a genuine misunderstanding and mistake on my part and would please that the decision be reconsidered. I did read the terms and conditions and did not see anything in the main terms about this rule and since have had to dig deep into other rule pages to find it.

I joined Spin Station following reading a review on this website. However, I noticed that I had been a member of some of their sister casinos. However, I have always been impressed by the casino's and in past few weeks my situation has dramatically changed and I can have an 'entertainment fund'. But to be vigilant I made contact straight away with live chat and had below conversation [CASINO REP] Wed, 10/05/16 11:53:53 am Europe/London Hello [PLAYER]. How are you today? I'm here to assist you.  [PLAYER] 11:54:37 am hey [CASINO REP] can I please ask that if I make a deposit I do not receive a bonus because I do not want to be hampered by wagering requirements [CASINO REP] 11:55:16 am Before you make a deposit you will be able to decline the bonus offer . If at any stage you see a bonus on your account please contact us straight away before playing with it so we can remove it. 11:56:00 am [PLAYER] 11:56:08 am okay cool. I have never had an account with yourselves before but have done with hello and 21 casino is it still okay to join [CASINO REP] 11:56:25 am Absolutely. tennis7878 11:57:02 am wonderful thanks I had to self exclude from them but I feel much more at ease with my gaming levels now thank you [CASINO REP] 11:57:35 am A very warm welcome to Spin Station and good luck. Duration: 4m 28s So, having had this transparency I made deposits and started playing. At one stage I was down £7,500 and I wagered nearly £20,000 and my balance is £23,300, however, they excluded me as soon as I was in profit and they have sent me back my deposits and said they are seizing the £3,300 profits saying I was looking to manipulate them!! Of course, if I had played secretly without being open about my previous exclusion from a sister site then they would be correct, however, I specifically went online to live chat to ask this vital/pivotal question before making a deposit and playing

I use google translate, so sorry if my sentences are incorrect. I have 4000 euros won in this casino (https://www.spinstation.com/) at 31-8-2016. Several times, said the casino by email and chat the went to pay, but still they did not. These are some responses I have received from them, of course I have these mails Because they did not pay and I heard nothing more from them, I emailed them several times and asked if they would make the money. At 2-9, I received this message: Hi [EDIT], I hope you are well. Congratulations, your documents are approved. Your withdrawal process should be finalized soon. We will contact yu once it's done. Thank you for your time and co operation. 6-9 I received this message Hi [EDIT] Thank you for cont acting Casino Support. Please be advised that there is no problem with your withdrawal. It shouldering be paid within the week, most likely sooner. Kind regards [EDIT] Casino Support At 8-9, I received this email Dear [EDIT], Thank you for cont acting xhttp://www.spinstation.com The reason the withdrawal was returned was due to the account awaiting documents at the time, we have now received the documents and your withdrawal shouldering be processed within the usual time frame, it normally takes 2-5 working days for the funds to reach the account. That we trust we have been of assistance, but do not hesitate to contact us again shouldering you have any Further queries. Kind regards Casino support. At 9-9, I received this email Your account has been found be in breach of clause 6 (xx) of our Promotional Terms & Conditions: (xx) Where a Welcome Bonus and/or No Deposit Bonus has been granted to you, subject to you being required to have met all wagering requirements, you will be limited to a maximum withdrawal value of your total deposits any remaining balance will be forfeited if the casino deems your play to be irregular. For example, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. "State" game abuse is where the player collects gems, coins and other items that initiate a bonus round or complimentary spins, to nearly the point of activating the bonus or complimentary spins, and this is done with the welcome bonus and first deposit, and then the player then plays the balance down to under 1 credit, therefore, cancelling the wagering requirements, then re-entering the game with another deposit of cash only with no bonus and re-entering those games to complete the collection of items to trigger the bonus of complimentary spins. Other examples of irregular game play include but are not limited to, placing single bet in excess of EUR5.00 to initiate a high win during the early stages of game play, then making a significant change in bet size down to less than EUR1.00 a bet until such time as the wagering requirements for that bonus have been met. While a welcome bonus is in play the maximum you may bet on any single bet will be capped at EUR5.00, above this amount will be considered irregular play for bonus play through requirements. The Casino reserves the right to decide in its sole discretion which activities constitute "irregular play" for Bonus Play through Requirements. This clause will only be applied at the discretion of casino management. All progressive wins are exempt from this clause. Therefore, your winnings have been confiscated and your balance has been reduced to the total of your deposits, this is now available for withdrawal. I play very rarely at online casinos and am certainly not a professional player. Of those bonus terms I understand nothing, especially since it is in English and because I have little experience of playing in online casinos. If I had known that I could not use more than 5 euros, I would not have done that. But they have me, as you can see, ensuring that they would pay and that everything was in order. And then suddenly 10 days after winning the money they suddenly come up with the mail I get nothing. I suspect because I have emailed regularly when I got my money, they have experienced this as annoying and therefore started looking for something to get out of the payment. I've asked several times to fulfill their commitments and to pay, but they do not respond and say that I just have to make a complaint.