Slots Garden— player complaints: 61 in English

Slots garden is the biggest scam out… Slots garden is the biggest scam out there. They will not pay out. Do not deposit using crypto, they’ll just take your money, if you win, they won’t pay you. Biggest scam, they need to be shut down.

What a horrible online casino. Please play somewhere else. The worst help line I have ever dealt with. Their claim of fast payouts is just a joke. Took forever to get paid out. They make their terms and conditions so complicated, so that players give up on getting paid out. I had to fight with them

Slots Garden is not paying out any winnings. I kept on sending documents requested by them and after they couldn't think of another excuse, they started to ignore me. They are scammers and I will make it my life mission to stop them from scamming more people. They don't know me. I will run with it t

They have been withholding my payment for an extended period of time, and after verified and confirmed, they made me re verify, which I did successfully, as well as requested my ID by email, and it is outside the wait period which is ridiculously long. I have made cash deposits in between another payout I won off of a bonus, and they claimed you can't use 2 bonuses in a row. I did not, however, they automatically deposit one without my knowledge in the interim which they do to ensure you (,knowing or not) have a bonus and to void further winnings). They owe me $279.

Slots garden is not paying me a $2300 withdrawal from February 23, 2025. I used live chat to make sure I followed all terms and conditions they took the non-cashable bonus amount of $200 off as I had $2500 and I made a withdrawal request for $2300 as instructed by Patrick Evans in the live chat. I have provided them wi with all the documents requested for identity verification. The transaction history shows that it was processed for payment on March 17, 2025 as well as an email I contacted Support before making the withdrawal request in February 23rd 2025 to make sure I met all the terms and conditions then provided all the identity verification documents requested on April 2. I reached out again to Support got an email saying that they updated some information and they were reviewing the withdrawal but when I live chat with anybody on the site they're telling me it was sent to their payment processor on April 2 2025 and have no way to contact wherever it went but the email from March 17, 2025 said that it was being processed so now on the live chat they say it was approved and sent out on April 2 but I never got a follow up email that it was approved and sent and like I said the transaction history and the email said it was processed on March 17 from the initial withdrawal date of February 23 Now they're just giving me the runaround. I gave them all my bank wire information if there's anything that anybody can do to help me figure out if there's any chance that I'm going to get paid or not I would really appreciate it. I can forward and send all email correspondence and I have screenshots of all the chats between Support on the website I have multiple case numbers from emailing Support and chat history I will list the all the case numbers and the dates they were created next. Basically it looks like it was processed on March 17 and when I contacted Support again at the beginning of April, they updated something on the account and now in the live chat all they say is it was approved and sent to a third-party on April 2 which makes no sense Because I never got a follow up email saying the payment was processed only the email for March 17 saying the 2300 was processed and also my transaction history on the website shows March 17 2025 as well 154703013 3/15/2025 154777083 4/12/2025 154833344 5/1/2025 154851816 Today 5/8/2025 I have attached a screenshot of the withdrawal email from Feb 23 2025 Micki Chapman please let me know if there is any other information needed from me to try and resolve this matter. Disputed amount: 2300$ Casino: Slots garden Case #: 3206

Slots garden did not tell you that there are very specific documents needed for withdraw. I withdrew $300.58 on March 14 and I thought I would get my money in 10 business days. I waited the 10 days then I went on the support chat to ask and they sent me a long list of documents I needed. Its is weird because when I withdrew they never asked for it. I send the documents, and then I have to go through endless loops in the support chats. Its been a month of back and forth. I send the documents, they say they got them, I wait a few days, ask again and they say I have not sent anything. I have gone back and forth with the support team and every time I ask about when I am getting my money they say, " After checking your account, I was able to see that we are still missing the following documents..." And a list of requirements. When I get upset and tell them I already sent everything, they quickly scramble and say "oh yes you have sent it" Then they say, "Thank you for your patience! I have made the escalation for this. We should have a resolution within the next 24-72 business hours. Please come back if you do not see any update after this." and when I revisit the chat, they say I dont have the documents. Disputed amount: 300.58$ Casino: Slots Garden Case #: 3155

I've been waiting on my money since yesterday and I need it . Disputed amount: 7500.26$ Casino: Slots Garden Case #: 3026

Slots garden won't give me my withdrawal until I send them my birth certificate. I'm not sending those pirate scumbags my personal information and they already said all my required documents were verified.

I'm a very well seasoned player but I deposited my last $500. I had made deposits here before. I did chose a bonus which is nearly impossible to meet these rediculous playthroughs but I did. I spent 4 hours playing slots to get this bonus worked down I ended up with 15,000 my bonus was complete so I went over and the game alloud me to play blackjack I lost almost $5000 and I cashed out at $10,200. Everyone approved it then withdraws denied it saying because I played blackjack they took my winnings. I understand when you have an active bonus the game does not allow you to play blackjack it clearly says restricted. However I completely completed my playthrough and the system alloud me to play blackjack. Now they steal my winnings and shut me down on the chats. I'm literally losing my home due to gambling I needed this win to save my house and I won now it's been stolen from me by some extra made up rule that I have to cash out first before playing blackjack. This is bullshit and is all a way to steal from me. I've played 50 casinos spent over a million dollars and nobody has ever done any shit like this. Please help me asap I'm getting my politicians involved tomorrow as well. Disputed amount: 10200$ Casino: Slots Garden Case #: 2788

Hello was wondering if you could help I deposited and used a code and was able to clear the play through I'm currently at $1909.17. Username: mgidevlcyf. I sent them my id front and back and a copy of the card I used to purchase also through email as well. I'm trying to withdrawal from my account.  I did send in my information and getting no where with them I know I sent it in the 9th.  I never had a problem with other sites withdrawing my money it's so easy with one casino and thought all of the casinos were like the one I'm use to playing with.  

oh my god!! i just recently played slots&garden casino game. i have never ever been threw so much drama trying to get my winning. i just won 103 on nov 19. i use the wire transfer to get the money. waited couple days . i then call customer service to check on the progress. they tell me that i had to use the bitcoin method, i tried to use the bitcoin method but the game denied me to use that one. called again . they sent me a link to send a pic of my id and credit card. 2 days pass i check again. then they tell me to use the check method. i did that . call to check on it. they now tells me they no longer use the check method. now they want to use the wire transfer again. evertime i call and check on the progress of the withdrawl they tell i have to use another method of withdraw. granted i have to wait 10 days for the withdraw already.  so has of nov 30 the wire transfer is pending. i now its going to be something else after 10 days, and i know i put the right  info in the wire transfer. because i made sure by doing the research on the correct way to use wire transfer. i wnat to get help from a casino rep. this so crazy!! u have to go threw so much drama!! to get your winings. i had never been threw so much drama!! and this is the first time i have won 100. playing slots again. and this is what i have to go threw to get it. lol...

I have requested $500 withdrawal from slots garden and they have not payed. Did everything right.Sent all requested information and documentation and nothing. So tired of them stalling and using excuses not to pay me   

Hello LCB,     Approximately 10-14 days ago my wife received an email from Slots Garden promoting the game Primal Warriors Legacy and giving out free spins. We both read the terms and conditions as always and noted specifically on how consecutive free bonuses are not allowed. We are both very familiar with these rules from various casinos- cheap, less productive casinos follow these rules diligently and 99% of the time put a lock on what codes youre allowed to redeem in order to make it easier on everyone- once you put in a code, you're either denied or it allows you to redeem- as was the case with with slots garden prior to this. Since redemption was granted, we figured since it's a new game promotion, everyone was allowed to collect these spins and pay the $10 verification deposit in order to collect.  Once she completed the promotion and entered live chat to see exactly what she needed to do in order to collect and make sure they were going to allow it. Multiple live agents were communicating with her over the course of 4 hours because the fake verification software they use would not process her documentation which was all crystal clear.  Almost a week passes and then they inform her that her documentation was accepted and she can now make a deposit in order to make the withdrawal of $100. My wife makes an $11 deposit just to make sure it didn't dip below the threshold of $10. She received the email that states the deposit what accepted, her account was verified and she should expect payment within 4-7 business days. I believe it was on "business day" #5 that her request was denied due to multiple free bonus redemptions. (Which was the sign up bonus she took part in a couple months ago) They then added the $11 dollars to her slut garden account so when we observed this, my wife entered to live chat again and they inform her on why she was denied. We explained to them that we have all the screen shots and emails from the multiple conversations we had with them and how this had not been the case the entire time and they should have allowed her to make the deposit (all bitcoin transactions) or in the very least- refund the verification deposit. When they were reminded of all this, the agent apologized for the other agents not realizing anything until it was all already finished and too late. The $11 still sits on their generic C- rated site because we hope LCB can help fix this and we receive pull pay out.  As stated above, we have an extensive amount of evidence, including the agents granting her the opportunity to claim bonus, win the bonus, give up her personal documents, making the verification deposit and then apologizing on how it should have never happened and acknowledging they made a mistake but are unable to fix it. I can provide whatever you need and surely hope you can help us get this resolved. I don't know if they even care that I can post detailed screen shots of their scam work from the beginning to the very end and post it on every casino bonus website known to man- which we are very close in doing so. Thank you for taking the time to read this- please get back to me ASAP. There are around 15-20 screen shots during live chat and numerous emails, I only attached a short conversation in regard to how much longer the withdrawal will take. You can respond here on the message board or contact me though email and we can provide her user name and whatever else you need.  thank you -Josh

I'm having a hard time getting in touch with someone from slots garden concerning my withdrawal I have sent numerous emails and have not gotten a response back from anyone and the live chat is a joke I'm at my wits end with it how do you run a casino and there's no way to get in touch with someone it's going on 3 weeks

I have requested a withdrawal through this casino on February 4th they did not approve it until the 16th and then I was told to wait 7 days and I did and now we're here at March 2nd and still nothing I have been going back and fourth with customer support everyday and they just keep telling me 24 hrs and I will have my money and still nothing I need help

I won $10 off 30 free Alien spins. Play thru my wager requirements and then I end up hitting for a $1000 . In between figuring out how to deposit Bitcoin ,I played it down to $45. Luckily I got it back up to $885. Deposited the $10 they asked for to verify my withdrawal account which was thru Trust wallet. Here's where it gets weird. My transaction account is crazy they approved manager withdrawal before and after I deposited my $10. I messaged and was on hold for hours today and I had to leave . When I came back it said that I violated a policy of not making a deposit between free spin bonuses,and since I didn't respond they kept the winnings and left my $10 deposit on my account. What a scam

I won quite a bit on a $50 chip bonus, I was making a maximum withdrawal of $2500. I completed play through and bonus requirements, I submitted all docs and were approved. I was denied my bitcoin withdrawal because I only deposited onc with bitcoin and twice with debit card. Although I have a coinbase account they denied bitcoin and said wire transfer was the way to withdraw. My Chime on line bank account was denied. So they put the funds back on my account. I always withdraw with bitcoin with all my on line casinos. I opened the slots garden acct with bitcoin. They don't want to pay me. It's been over a month now and they refuse to even send me a check. Also I have to start the approval process all over again and wait another 30 days. It's BS they don't want to pay because I won on their dime. Also if I make more bitcoin deposits I will be able to withdraw. Why would I deposit anything into a casino that won't pay out? Please help me to get paid. 

All verification provided and advised correct. Four different representatives advised the payout should occur but it has not. Withdrawal via BTC. Confirmed BTC wallet address was good to use. Request ID #2612062

I won 933 dollars on 7.9.2023. On slots garden. Did everything right.  Playthrough correct. Even asked what I could withdrawal. Minus the 75 .00 bonus. Sent all docs. Told I was good.  After 10 business days they kicked the money back into my playable balance. Said my docs were not right.  Resent docs. Still no pay and told I have to wait another 10 business days to be reviewed.  I just want paid. Never get a straight answer.  Just a cut and paste of the rules which I followed. Need help to get paid.

Withdrawal requests by bitcoin cash have yet to have a response or approval of the request no contact due to them not having a working number and email s have been sent but no response