SlotJoint— player complaints: 27 in English

In July 2020 I opened an account with slotjoint who are not registered with the UK Gambling Commission. They accepted deposits after I made them aware I lived in the UK. I have asked several questions and they have refused to address the questions. I understand getting my money back may not be an option, but the casino has 5 stars with yourselves and I think accepting money from UK players knowing if winning will never be paid as dishonest. I have attempted to resolve the issue with the casino and highlight my concerns and they just reply quoting their terms and conditions. Ideally I would like all money returned, but understand this may not be possible, but at least I can highlight my concerns and their non-engagement to address my questions. Many Thanks

Around the end of November 2021 I had won some money and then I had been experiencing a lot of verification issues and then withdrawal issues because of my bank not having the proper code or whatever and slot joint was not making it easy for me to get my money, at one point I was delayed close to 2 weeks because they weren’t being clear on what they wanted for verification and it turned out in that situation I forgot that my ID had my middle name on it and I had to declare my name and I usually don’t say my middle name but anyways during the time it was taking for all of the withdrawal issues I spent down quite a bit of my money and then won again and by the end of all of it I was requesting a withdrawal of $1675 and then after they said it was supposed to be on its way I received an email after I had complained again about them delaying and the email said that because of something in their terms and conditions I was only eligible for a withdrawal of 300 but I had read and reread those terms and conditions atleast 50 times and nowhere did it say what they were claiming. I even took screenshots of all of it and nowhere does it say anything like that and when I tried to argue it they just restated the “terms” and then said where it was in their terms and conditions and then I looked again and still there was nothing like what written. they just refused to give me what I am owed.

Hi won $1500 at the beginning of February send in all my docs etc for verification everything got approved just had to wait till the next month to send in my February bank statement so they can see the transaction I made to the casino slot jointBeen waiting patiently till the month ends to send my last doc for them and today out of nowhere they said I have multiple accounts and my money is gone and account closedI’m in shock I don’t have another account on this site dotm know what’s going on hereI know the rules very well I’m a member pretty much at every online casinoThank you very much thepogg as always

i requested i withdrawal over 1 week ago. uploaded my documents two weeks ago. my withdrawal is still not processed and the last change was today from pending to checked out. i would like to know when my withdrawal will be completely proccessed. thanks for the help

Hi this is the 3rd complaint I have had to submit regarding the withdrawal process at Slotjoint. I made a withdrawal over 3 days ago. It has not yet been processed and no one can tell me when it will be processed. Can you please investigate?

Every document that I have uploaded has met their standards and their criteria not only are they not approving them not even getting noticed if they've been viewed it's taking them over 2 months to approve a bank statement and now that they have approved my bank statement after 238 email messages, they tell me that my license that I uploaded over a month and a half ago is expired which it is it expired on my birthday the 27th of December I uploaded the document the first week of November I once everything else was approved and I was to get my winnings, they deny me because my license expired in the meantime I've emailed several times, has mentioned above there's over 238 emails back and forth trying to sort this out and get to talk or get a contact for a supervisor to get that sorted out and not once would I ever get a message saying that I have a contact I would get a message saying the verification team will respond and I get an automatic reply every time and it's been like this for two over two months the winnings aren't much and it's not the fact of how much they are it's the fact of this is b*******

hello I am writing to you regarding an account opening at slotjoint.com casino. i deposited $ 150 canadian through citadel instant banking and immediately played live pragmatic blackjack and upped that to $ 700 and the casino then blocked my account. if attached my communication email avwc them thank you very much for your future help

Still waiting for my money always saying that payment was done telling me To wait after proses Tim and no $ ask for bank account transactions That's what I give them And then start over again Since April

Hello Thanks for considering my and thanks for the help you provided to me and others in the past On September 27, I received a 400% bonus at slot joint, deposited 40$Can got 200 funds to play Played for while at 1.20, then 3.00 and after a while 27-09-2020 18:01 Dragon

I submitted a complaint to you in February about the withdrawal process at this casino. You kindly intervened and my case was quickly resolved. The same is happening again. I made a withdrawal of £500 on 21st July. It was confirmed by the casino on 24th July and they claim they sent it by IBAN transfer on that date. It has not been received to date. I have explained to them that last time they discovered (with your intervention) that the back had rejected the payment and they needed to use an alternative account to send the money from. They don't seem to want to know and instead are insisting that I send them my full bank statement showing all transactions from July 24th to today. My bank statement covering these dates will not be available until the end of this month and I am not willing to wait another month for my payment. All they need to do is see that the payment has been rejected and then act as they did in February - can you help?

I have played on slotjoint casino for many years, and when I first wanted to make a withdrawal on the 11.april 2020 and sent in all my verification papers- they didnt verified The docs I uploaded to my account. After almost a week i Cancelled the withdrawal. Last thursday on the 30.may 2020 I won 7000euro and made a withdrawal and thought the docs I’ve already uploaded was enough, and wrote to Them to know if they needed anything Else. On friday I Got an e-mail saying they needed bank statement papers for the last 3 months showing deposits to slotjoint. I sent Them after 30minutes and I have e-mailed Them everyday since and only get responses like “We Will Ping our finansial department”. I have not heard anything from Them regarding my withdrawal since friday (the statement of 3months deposit). They keep Writing that they Will “Ping” the financial department. I rwally dont know What to do, and I was so Happy to play at this casino and have already used a lot og money for deposit, and this is my first time ever to withdraw from slotjoint. Kind regards

Good afternoon, on the 07th of this month I joined a slotjoint and I deposited for the welcome bonus, and I was playing slot machines the lucky witch had a balance of approximately 2000 dollars, and was completing the wagering requiriment.. now I have tried to enter my account. and this says "Your account has been closed. Contact support." I have already tried to talk to them multiple times but the support does not offer me a solution ... please The Pogg help me to mediate in my case.

have still not received my winnings 400.00 was checked out on 4th Feb - 13 days ago 400.00 was checked out on 5th Feb - 12 days ago 200.00 was checked out on 5th Feb - 12 days ago 700.00 was checked out on 5th Feb - 12 days ago 100.00 was checked out on 6th Feb - 11 days ago 200.00 was checked out on 6th Feb - 11 days ago This is an unacceptable time to wait. I have requested to see proof of the transaction of withdrawal to my bank account. I also want them to investigate why there is still a delay. They ignore these requests and tell me I must wait up to 8 days for an IBAN transfer which is nonsense. PS. My account was verified at the time of the first withdrawal so that is not a reason for delay. Can you help me?

Hello, I received an email from "SlotJoint Casino" on October 20th 2019 at 9:02 AM Eastern Standard Time(EST). The email reads, "GET 150 FREE SPINS! Hello [EDIT], join Slotjoint.com online casino today and claim your 150 Free Spins On Book of Dead. No Deposit Bonus. No Credit Card Required! How to claim: Register an account at Slotjoint.com Get your 150 FREE SPINS NO DEPOSIT Bonus. Need help? Contact our 24/7 Live chat Can’t see this email? View in browser Unsubscribe *Terms and Conditions apply" -------------------------------------------- I followed the instructions in order to receive my free spins, and when everything was finalized and my account was ready to use, I could NOT find my free spins. So I contacted customer service, once via Email, the second via main chat on their website (slotjoint.com). Both responses from two(2) different customer service representatives told me that they are not offering no such thing and never have. I kindly told them I would send a picture to them and she ([EDIT]) told me to send it to support so that the "Marketing Team" can take a look at it. I kindly thanked her for her time and left the conversation. Over-all, this casino has FAKE written all over it... It's sending out email's that are advertising FALSE information and misleading customers just so they join their site. Please if there is anything you can do about this it would be greatly appreciated. PS. I have EVERYTHING to support my complaint. I have the chats between me and the first customer service representative and I have the original email that was sent to me, offering my the 150 Free spins (NO Deposit Bonus on sign up). Kind Regards, [EDIT]

Hi I made a first withdrawal on Friday 30th August at 8am. Despite requesting information from customer service about when I would receive my winnings - they just kept saying -wait for the email. I asked if I needed to provide verification documents (to speed up the process) and was told to wait for email. The email requesting docs came on Tuesday 3rd September- I provided all docs and was told it would take at least another three full days to verify. Today they are still trying to delay saying they need to see the back cover of my passport! What will that serve to prove? I have now uploaded a Government public services card (front and back). I am writing to you because this is terrible and cynical service and I am wondering why this is one of your recommended casinos? I have still not received confirmation of payout 6 days after withdrawing

Have been in conflict with SJ for some time, and instead of listening, they try to cut of the head: suddenly all dutch players are not allow. They will not provide any reason why, not inform the customers affected. The chat option is even blocked in holland, and via VPN contacting support resulted in closing the chat after simply asking. Besides that, during a investigation i found several abnormalities on " winners list frame" that rolls by on the main screen. According to support chat, they are legit players, and the two letter abreviation result from account name. However, I found several accounts that seem to have double nationality ( 4 accounts, that share same abreviation, but in different countries, chance of that is zero). Evenmore surprising is that player "RI" comes from a country with a red flag? and his winnings have no currency value, in the next frame "RI" is from belgium and wins another amount in euro's this time. other account: Raising this question via VPN online chat ( holland is banned), I was assured that the data was correct, however after confronting them, the chat was closed. Moreover, raising the question why player from holland are suddenly banned, and why they don't reply to emails regarding: they close the chat. Presenting a "latest winners bar" with false information is misleading, and fraudulent, and i dont get why they cut of any communication if questions are raised. If they are legit, they do not act as an normal casino, to a persons that raises questions. Some time has gone by.. Slotjoint will NOT reply to the simple question: Who is you legal representative? In order for my attorney to file a formal complaint, and press charges in applicate law jurisdiction. However, we are not giving up, one if its many shell cooperations is registered in Curacao, by a dutch native.. So we will get there.. Watch out people: this is not normal, ignoring and blocking a player, and a whole country, after asking questions, while breaching their own terms.. I would deposit my chips elsewhere ..

last may 24 2019 i played free spin reward i followed terms and condition on general rules wagering etc...i win 6000 to be withdrawn so i decided to cash out using swift transfer on my account.it tooks so long for verification of my account they told me to submit document so i send and upload my drivers license gov issue id pay stub proof of billings etc..it took so long days to approved and finally they confirmed my pay out last june 6 2019 they 0nly send 100 and i was wondering why only 100 and where is the money of 6000 payout .after all this delaying strategy and period of processing procedure they are not willing to pay me ? can you please help me on this

On the 20th of may I won €2000 and made a withdrawal. At the same time I asked customer service what docs they need. I was told I would get a verificatiopn email within 24 hours. As I have won before elsewhere, I recon I knew at least some of of the docs needed, so I uploaded passporte, skrill SS, and visa on the 20th. After 3 days I contact to ask if all was ok, as I notice my docs was not checked. I cancelled the withdrawal, lost 900 and withdrew €1100. Now, 8 days later - no documents are checked, and no "Verification email" received. Customer support keep saying "We'll ping the verification team".

Hi - I have played at Slotjoint many times - I deposited $40 and got a 20% bonus of $8. I always bet between 50 cents and $2. I opened a new game and selected what I believed to be a 50 cent bet. It was actually $5. I broke even on the spin but realized that the bonus terms were probably broken. I contacted customer service immediately and explained that it was unclear how much the bet was going to be and that it was an accident - I would never bet that much. The customer service was very unhelpful and just continuously said that I broke the rules - even though it was an accident and I was trying to be honest with them. I have had the same thing happen on other sites and agents have been helpful. They typically just note on the account that it was a mistake.

Hello everyone, day 7/1/2019 I made a deposit of € 20 on slotjoint receiving the bonus. I started playing and exerted the requisites to resume the sums won. I played again winning a total of € 2,300.Unfortunately, my withdrawal was cancelled because they say I exceeded the limits of bet.Io I only did 5 bets higher than the limit because I thought it was the minimum, as soon as I realized I immediately put the bet to a minimum and I met the requirements playing from € 0.80 and still less than € 2. If you look at my chronology you can see that it's about bet errors and not about abusive game mode. I've seen that there have been similar cases in the past and you've solved it. Can you help me? Thanks. [EDIT]