Redbet— player complaints: 17 in English

My final complaint as this is the biggest one I've had Redbird had asked me as a customer since 2011 I've gambled with them throughout the years and I've been excluded from time to time. There has been long conversations with me and their customer service to them I have requested bonuses and begged to be added some bonuses when my money ran out their customer service in 2016 even went so far to ask me do you have a gambling problem you seem to be very compulsive gambler I finally complained with them in 2017 since I felt as if they did not take their social responsibility and take my gambling problem as a serious problem they already knew that I was a gambling addict as they prompted me with gifts and bonuses in my emails I have over 600 emails from Redbet. First I was excluded from bertil.com (held the same license) that was in 2014 or 13 I still have the gambling exclusion email from them. 2016 I was excluded from their website winningroom.com I mean it's needless to say but I feel like they have allowed me to gamble while they were constantly knowing that I had a severe gambling problem they have been contacting me through the chat the same employees in different casinos. I have my full transcript list list of transactions made it to Evoke gaming Malta ltd throughout the years. But if they can solve this in someway their customer service representative [EDIT]" old me "stop asking about the withdrawals for amounts lower than 5000 kroner's just play them" take as I remember this please help me

Signed up to Redbet. Chat told me no KYC was required. Few days later requested a 270 withdrawal. Redbet requested KYC. I sent: Passport x 2 pics Selfie x 2 pics Utility Bill Skrill Redbet asked for another POA and skrill screen shot (ID was fine). I sent bank statement and skrill. Redbet then came back and unverified my ID and asked for ID and selfie on different background. I sent these. I am now being ignored.

Hi there,<br> <br> I’m new to the forum and wanted some advice about a recent exchange with Redbet.<br> <br> I recently opened an account with them (10th nov 2020) deposited £350 played and lost. Was about to make a further deposit when my account was blocked. I enquired as to why and they told me I’d self excluded with another casino in their group. ( since found out they are part of the William hill group). I’d checked on ‘ask gamblers’ who they were owned by (Evoke) and couldn’t see any other casinos listed, so thought I was good to go.<br> Anyway they said as I was self excluded obviously my account was now closed, but as I’d wagered they weren’t able to refund my deposits.<br> I’ve gone back and forth with them on this to no avail. <br> <br> I wanted to know if this is legitimate behaviour on their part? Should their systems and processes not be more robust in the first place, to better detect self excluded players within their group - don’t their systems talk to each other?<br> <br> This happened to me once before, similar situation and I immediately received a refund without even having to contact the casino in question.<br> <br> I don’t know if I have a leg to stand on, but feel aggrieved. So wanted to garner some advice?<br> Thanks in anticipation

I recently signed up to Redbet and has some success. After withdrawal verification was taking an age, so I inevitably reversed the withdrawal and lost (which is what they want of course). My issue is this. Upon further reading on their policies on slow verifications and payouts, I see that Redbet confiscate winnings and refund deposits from players who have previously excluded from Mr Green. Upon initially signing up I was unaware that these two casinos were connected (they operate on different UKGC licenses). Now, I have played at Redbet on more than one occasion since my permanent self exclusion with Mr Green (in 2014). If Redbet are confiscating winnings from players who are excluded with Mr Green, how can they keep my losses from those in the same situation? I've contacted them about this and they keep delaying response.

I opened an account with Redbet which I had to wait for account being verified before playing then deposited and won for my account to then be blocked at which point contacted the customer service department where I was told there was a self exclusion in place on an account held at Mr green till November so my Redbet account would be blocked till then as well at which point my winnings would withdrawable I then said I wanted winnings straight away was told it would be passed on to relevant team and I would be informed about withdrawal next thing my winnings were consficated I informed them and Mr green I had not done the self exclusion that my carer had done it and also got my carer to speak with both casinos and explain I hadn't self excluded at all from me green but to date they still haven't made any reimbursement of my owed winnings p only refunded the initial deposit of £100

I signed up to gamstop but still had emails from redbet who are on the gamstop list I suffer with aspergers and find it hard to ignore emails so I went on and ended up gambling I thought when I signed up for gamstop I would be blocked from all of the sites on the gamstop list I received emails from sites acknowledging my gamstop exclusion but redbet sent promotional emails I made a complaint to them but they said it's my fault they don't haven't to adhere to gamstop it's at there disgcression if they do and they will not be blocking me

I signed up using code SUPER150 from your website and deposited £50. I did not receive my bonus. I contacted redbet on live chat and was advised no such bonus was available and only to use codes for their website.

-I stablished in good faith a responsible loss limit of 10.000 kr per day with RedBet - I was today playing Live Blackjack, two hands, 4ks SEK per hand - Redbet, or Evolution Gaming suddently in the middle of the action has decided to maintain second hand, instead of first hand (no action from my side), and I guess based on my losing limits that could be surpassed. - It is very curious that has maintained the second bet, instead of the first. - Second bet had worst cards than the theoretycall first bet. And have lost. - So basically the casino has decided on behalf of me what to play. It is unacceptable from a player point of view. I'm sure it is not RedBet bad faith but a matter of responsible gaming configuration that needs to be tuned up. - I want either all my beginning day balance to be restored (around 13.000 SEK), either my deposits to be reimbursed (as my position was a loss of around 7.000 SEK)

I deposited £135 with redbet casino using the bonus code SUPER150 listed on this website, the deposit went through but I had no bonus, I then contacted their live chat who told me the SUPER150 bonus is not useable and then told me I had to wager my money once over before making a withdrawal, this seems out of order since it didn't tell me the code wasn't useable when I deposited, as I wouldn't have deposited if it had. When I said this the customer service agent simply said "sorry but that's how it is" Where I then proceeded to lose all my money.

I was able to open an account with winningroom despite a 2 self-exclusion requests with Redbet. Winnningroom have acknowledged the self-exclusion and that the details were the name on accounts that have been self-excluded. I requested a self-exclusion shortly after opening the account and learned the casino was operated by Redbet. I requested a refund and this was refused as Redbet claim the account was closed within 24 hours and I ticked a box stating I was not self-excluded. Other casinos block accounts at the registration stage why could redbet not have did this. Additionally, winningroom would unlikely have paid any winnings- I find this unfair as it offers no protection for self-excluded players and creates a win-win for the casino

Upon joining Redbet casino via a recommendation from ThePogg.com, I made several deposits in their casino totalling £150. However, on the 26 June 2017 using their chat facility, I queried why their company had not asked for security verification documents before a withdrawal or during a new player account, and also if it was safe to withdraw any future amounts, I was told by their customer representative 'Emma' that I had already joined an online casino affiliated with theirs called winningroom. There are thousands of websites on the internet and not once was I approached by redbet management or the customer or security department informing me that since I self-excluded an account at one of their sister casino (of which I did not know It had anything to do with Redbet or how long ago I joined) that I could not play in their casino, due to the fact that I had already self-excluded myself from a casino which I did not know was affiliated with theirs. Whilst I was using their online chat, they also closed my account. I then emailed them again to ask them to provide an update to why they have not responded to my complaint. At the end of the day, it was me who was being honest by bringing this matter to their attention. That Redbet failed to pick up on this until I informed them about it, which is when they checked and found out about a self-exclusion on one of their other casino sites is evidence that they failed to provide me with any information regarding this. Other online casino operators have software in place which informs you if you are self-excluded from their other sites. Why is it that Redbet cannot do the same? I have initial deposits totalling £150 and would like a full refund. I have also evidence in the form of saved chat transcripts.

I didn't get the 150% bonus after I deposited 100. Can you ask them to give it to me?

Hi there, I deposited through thepogg.com using the affiliate bonus code. The bonus was not added, so I popped onto Live Chat to question this. I was told by the Live Chat operator that: "Support [EDIT]:As I can see, this is a affiliate. This was last updated October 2016. So this is unfortunately a old offer." I thought I'd send your webmaster a quick email about this to let you know and I was told by the webmaster to submit a complaint as the code should not be invalid. I deposited £125 and the RedBet Live operator instead added the usual welcome bonus for me. My preference of course would be the deposit bonus from thepogg.com. Do send me an email if you need any extra information.

March 27 made a deposit of 20 eur in this casino. Won and decided to cashout. cashout Did not happen. to the fact that my Mastercard of the Russian bank for some reason does not accept payment, the money returned to the casino. Further, I decided to make a deposit with a Neteller for the purpose of cachout. This I did on March 29. On March 30, the payment was declined and it was requested to verify the account. During the 24 hour Passed the verification (I think it's great) Then again I make cachout on Neteller. It was canceled again. Without explaining the reason and say, that I can cashout only to my bank account, through the Trustly system. But unfortunately I can not cashout through this system because it requires the IBAN bank code, and in Russia banks do not have it. On April 1, I contact the support Redbet and explain to them my situation. Support said that, I would discard the details of my bank account in the finance department, and they will make the withdrawal manually. On SWIFT moneytranfer. ---- On April 4, the financial department of the casino responded to my email: "Hello [EDIT], Please note that we have opted to make a manual payout to send the remaining funds on your Redbet account (current balance: €154.46) to the bank account you have verified. Do note that this process may take up to 5 work days to complete on our end. We apologize for the inconvenience caused and thank you for your kind cooperation! Best wishes, [EDIT] " Today is April 11, and I'm writing a complaint about delayed the cachout. And the money, as before, i have on the casino account. Since my deposit and winnings, it's been two weeks already. It seems to me, that for a casino with a good reputation it is not acceptable

Dear ThePogg DMT I was informed via Live Support at RedBet Casino that withdrawing winnings from RedBet can only be done via SKRILL!!!! As I have checked this accredited Casino Entry at most Webmaster sites online - and saw that VISA, Neteller et all are accepting withdrawals from RedBet, I want to know what the reason is? Yet, although I have asked, I will not be given an explanation as to why they restrict Aussies to Skrill ONLY for withdrawing our winnings and I am asking you to intervene, please? [EDIT] was the Agent I chatted to at RedBet. Thank you, respectfully [EDIT] In [EDIT] [EDIT]

Hi, I deposited €30 on RedBet and got a Bonus of €30 Euros. After playing a while and fulfilling the requirements for the Bonus I withdraw €600. The next day I got an email regarding point 7.1 of there terms &amp; conditions: 7.10 Gaming Operator reserves the right to void bonuses and winnings if the Player or any person in the customers household has previously received a similar or equal bonus on one of our other brands. This applies to both sports betting and casino bonuses. My winnings got confiscated and my €30 deposit was restored. My complaint to there support was declined. This is not acceptable. They take your deposit, grant you a bonus and in case your winning your winnings get confiscated because you have used a bonus on another casino of there brand? How should I know as an ordinary guy which casinos belong to which brand? I think they should point this out clearly at the deposit, not after you have won some money. Now I lost €600.

Opened my email account today and see a free Euro 10 offer for live casino. Ok I think, let`s have a try. I opened my account and I have 10 more in my red casino account. And I have 5 free spins for Demolition squad. Played the 5 free spins and won 3.50. Ok, looked in my profile and there was 13.50 as bonus money. <br> Then I asked the CSand that`s the result:<br> <br> Linda: [18:26] Welcome to our LiveChat support. I'm happy to assist you in either English or Latvian.<br> sascha prehm: [18:26] Hi, I have now 13.49 as bonus money. 10 from a bonus for live casino and 3.49 from FS. my question is, if it is possible to pay out my balance of 69?<br> Linda: [18:26] Hello<br> sascha prehm: [18:27] Hello Linda<br> Linda: [18:27] its not but let me check your account first<br> sascha prehm: [18:27] thank you<br> Linda: [18:27] you still have : BonusMoney EUR 13.49 left to wager<br> [18:28] if you will transfer money out now you might lose winnings you have made<br> [18:28] please see ther here<br> [18:28] 17.8 All winnings as a result of betting, when having an active bonus, is also considered bonus money and cannot be withdrawn until the original wagering requirement has been met.<br> sascha prehm: [18:29] but you gave me the 10 Euro bonus without asking me. It was in my account<br> [18:29] And it was for trying the live casino<br> Linda: [18:30] did you get some email please ?<br> sascha prehm: [18:30] yes<br> Linda: [18:30] please copy it on chat<br> sascha prehm: [18:30] ok<br> [18:33] Hi Sascha,<br> <br> Try our latest Live Casino!<br> <br> Casino Red Live Casino has a new look and we're giving you a free cash bonus to try it out!<br> <br> Simply go to Casino Red live dealer games and you'll find a tenner waiting for you.<br> <br> You can play any of the Live games and the winnings are yours!<br> Linda: [18:35] I will cancel your bonus but you might lose some winnings I do kinly ask you to conatct us before if you do not want to play with bonus money<br> sascha prehm: [18:36] Please do nothing. I will sent Ben a PM<br> Linda: [18:36] not sure who is Ben but yes will do it now<br> sascha prehm: [18:36] Ben is a sasino representive at Casinomeister<br> Linda: [18:37] we are redbet <img src="/forums/styles/default/casinomeister/smilies/smile.gif" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)"><br> [18:38] I have removed the bonus now<br> sascha prehm: [18:39] Ok, thank you Linda<br> Linda: [18:39] and as i can see all bonus winnings has been removed<br> sascha prehm: [18:40] thank you<br> Linda: [18:40] Bye Bye for now<br> <br> Now my questions:<br> 1. If I have 10 Euros as free money why is it then bonus money and why is it in my account without asking me? They give me money and I have to wager it with a big chance to lose my NO bonus money?<br> 2. If I have 5 FS and I win 3.49 Euros, why can`t I withdraw my no bonus money?<br> <br> In my opinion free money is free money, or am I totally wrong?