Mr Play - game stalls
Hello POGG
I have been trying to resolve a complaint with mr play for the past 3 days. I've been involved in the customer service chat and am getting nowhere. My issue is this. I believe that there is an issue with their site and they are not doing anything to resolve it. The issue is that when I am in a game playing the site will shut down the game with a little message saying either internal error or timeout. I've taken screenshots of some but not all and I have passed these on. My issue is the game has litàrally eaten my money and I totally get gambling is winning and loosing but 3 days ago I brought up this issue so why is this game still avaliable for play? Why is it not taken down untill it's fixed? I have seen reviews on trustpoilot where people have mentioned this happened so it's surely not a new issue that has just happened to me. For the site to still let this happen even when I've made them aware is awful. I understand maybe once even twice I could accept but I'm talking over 10 times some times. It wouldn't be so bad if you got taken back to where you left but you don't. Before I mentioned the issue the game closed and you had to load the game yourself and you had to start a whole new game. After I mentioned something for the 2nd day running then a box started appearing saying unfinished game but when you click it takes you back to the game but your play is started over again. This isn't right and it's not very fair for my money to be being sucked into this site the way it is. I play fishing frenzy megaways on Many sites and this has not happened ever before. The response I get from Mr play is unacceptable. They are now saying that they will send my issue to the relevant people and this will take up to 20 days? So they will allow a issue to be happening for upto 20 days? This is wrong and gameplay should be fair. Surely that's something that we should be able to expect when playing on a site. I'm so upset and disappointed especially with the way Mr play has palmed me off. If that was my company I would want my customers to feel safe and secure playing. Not feeling like the game is eating their money and glitching silly amounts a day. I really want this issue sorted and if I'm honest I would like some of my money refunded from the last 3 days because I did inform them of the issue and they could of taken the game down or looked on the site to see if it's the actual site that has a problem. Also I did all the things they advised me too like clear cache and cookies ect. Today I was advised to do that again close my browser and then try again which I did even though I didn't want to put any more money into my account I did because Mr play advised me to. So it was really frustrating when I did this and the issue just kept happening. I've basically thrown money at a site that is broken and the staff are not really bothered about fixing it. I know this issue is something that has been happened for some time because there are reviews mentioning it on trustpiolot. I just want someone to help me sort this out and also get this issue fixed so players can play with confidence. I can't play on that site now knowing it's just going to eat my money kick me off and then start me right at the start again. All in all I've probably played 2 games without issues.thats disgusting. I flagged this up 3 days the problem started before that but I thought maybe it was just a one off thing but it's not it's gotten worse and worse to the point I can't play a game now without it happening multiple times. I started to take screenshots because when if first happened and I raised my issue with the customer webchat they kept saying they needed screenshots but I didn't have any so after that I did but I havnt screenshot every single time. I sent these over on webchat and uploaded to my account like I was asked to. I can accept loosing money gambling that's not an issue as thats part and parcle of gambling but for a site to have an issue like this and to be aware and to carry on letting it happen is wrong. Its not keeping its customers safe and is very misleading.i hope this can be sorted out as its a very good site without this issue the customer service could be more helpful
