mega casino— player complaints: 6 in English

This is from 2022/2023 but I never could find anyone to help me. 2 days after joining mega casino, I hit a big win of just over $10,000 Canadian. the ambassador of the casino emailed me congratulating me and asking me how I was going to spend the money and ask for a selfie, And I provided both. The next day the casino flooded my account with bonuses that I did not accept and then refused to pay me the money that I won. I have all the proof to show that I had no bonuses when I won the money and what they did was scam me

So back in 2017 my account got rescricted with mega casino and I emailed mega casino to self exclude my account and further delete my account as I no longer wanted open into which I have the proof off ! Since may 2017 I never revived no emails or newsletters from mega casino as to which I was excluded so I thought was good ! In 2018 I sign up to cozino casino and I deoisted a lot with them and decided to self exclude with them as was coming out of control so I self excluded and when they sent me a email with my self excluded information mega casino is operated by the same license as cozino so I shouldn’t of been able to open a account with cozino and depoist in the first place ! I than contacted mega cozino and let them know of this who are now saying they are looking into it - but think it’s really bad I was only made aware of this when I recieve the email from cozino who I made aware of my self exclusion from mega casino and they are unwilling to refund my deposits ! I want my depoist retuned to me as this is a error made from mega casino who did not fulfill my request but somehow must off because I never revived no emails from them or depoist offers and none to this day so they must of self excluded me but don’t want to admit to there mistake and now I am paying for the consequences which I think is vey unfair ! I want my deoists retuned to me from cozino which they are liable for

Have emails asking them to exclude me for a year on the 20th june and the 23rd of june and july 3rd they didnt honour it i have been able to deposit £100 from then have emailed them and in other words they have said i should of done it myself

Hello I created an account with Mega Casino last week, deposited £30 with no bonus, and won, over the course of a few days £4000, which I then tried to withdraw. I was sent an email by the VIP account manager, congratulating me on my win, and also received an email to say my withdrawal was being processed, and a following email to say my withdrawal had been confirmed. As it was a fairly large amount for me to win, I decided to contact the casino through live chat, to confirm the withdrawal was ok, and asked how long it would take to process, and was again told the £4000 was successfully processed and would be in my account in 2-7 business days. Later that day, I reviewed another email from a customer service manager telling me my withdrawal had been cancelled and winnings confiscated. This was because of a self exclusion with another site / under a different name. I have self excluded from sites before. I have accounts with many casinos online. I have not had an account with mega casino before. Is this something they are allowed to do? I don’t believe it is in any way fair. Thanks for any help [EDIT]

Good afternoon, I would like to raise the following complaint against MegaCasino.co.uk On 17th May I deposited £490 into my new account; I was rewarded with a £100 bonus for the first deposit. On the evening of the 17th May I only had the £100 bonus remaining. I began by playing Rainbow Riches at £1.40 per bet and played 248 games = £347. On my account my account balance was now £247. I then moved onto other games and by the end of 18th May my account balance was on £15600. I submitted a withdrawal early on 18th May, at 17:05 as I was online an email came through stating my withdrawal had been declined and I watched as my balance went from £15600 down to £242. I had no contact from the online casino other than my withdrawal had been declined, so I went onto the online chat to speak with a service agent. I was informed that I had broken the bonus terms and conditions by betting over £5 on a game. I was absolutely shocked and attempted to gain an understanding, the £100 I used was in the £1.40 bets and the only outstanding limitation was to bet x30 before being able to withdraw. All attempted communication has been met with simply it was my fault for not checking T&C's. I requested the complaint to be escalated to higher management which the duty manager did. The following response was received on 20th May; Dear [EDIT], My name is [EDIT] and I am part of the Customer Care team here at MegaCasino.co.uk. We understand all this situation is upsetting for you, however while playing with a bonus several terms and conditions were breached and unfortunately the decision to cancel the winnings made while in breach is final. We will be more than happy to send you any winnings you will have in our casino in the future when complying with our bonus terms and conditions. We are always here to help you so, if you have any questions or if you need anything, please don't hesitate to contact us. Best Regards, [EDIT] Support Agent www.MegaCasino.co.uk I fully believe that funds have been confiscated without due cause, the casino is unwilling to engage and I have been left with no choice to explore other avenues to find a resolution, which is the return of my rightful winnings. I hope you can offer assistance on this matter. Kind regards, [EDIT]. Username on MegaCasino - [EDIT]

I made a £20 deposit with this company and played a game, winning over £4,500. Upon requesting a withdrawal, they replied saying that the particular game on which I played (Super Monopoly Money) was not eligible for bonuses and they have confiscated my winnings. This seems arbitrary and wasn't at all clear in the bonus terms and conditions which I read thoroughly before depositing.