Mason Slots— player complaints: 32 in English

I’ve uploded my id card to my account but lost my e-mail password. Can i show the casino that i’m the owner of the casino main account? Mabye with my ID card the same as which i uploaded to the account which it belongs. Hopefully it will work and people help me out! Greetings [EDIT] my mailadres may be: [EDIT]

Dear ladies and gentlemen, I won 800€ in the above mentioned Online Casino and immediately wanted to withdraw the amount, my first win ever. I was already verified and the casino rules say only above 2000 a further verification is required, but okay, not even that important. The Casino wouldn’t even inform me that there was a problem but I had to push the whole process all the time, while I got different requests each time, from different employees. After I fully fullfilled them, I each time got new requests, not even compliant with their own stated rules on their page. They say pdf files are ok on page but then deny it in emails. They say withdrawal up to 2000€ without further/special verification is possible but invent impossible requirements each time the beforehand were fullfilled. In their own documents section one can see that they haven’t even checked all my documents (the ones that were relevant and fullfilled all requests). That page also shows what is still needed while 2 employees claim that they have already been fullfilled. dI never witnessed such a behavior, I was absolutely willing to withdraw within the first hours or days, while they maltreated me. After so much problem causing I realized I would never see my money again and so I gambled it away while awaiting further requirements that I had fullfilled anyway. Now I want a fair treatment. I want my won sum because I am not a gambler and was fooled.

I wanted to make a whidrawel but my account needed to be verificated i did this and everytime the casino had a other issue and nog they told me u used 3th party payment but i neer did that i used only my business bank card because i have no other ik a zzpr company without personal thats why my bank account is personal I have screenshots of everything and emails of the isseu

Hello i have deposit that is get approved then i win and have a withdrawel cash out € 500. But masonslots cancelled over and over Again my withdrawel. They told that they see another account on my ip-adress i am the only one that has a account. Maybe there are Friends of my that have an account but they dont live here. I have send all my documents to proof that i am the one from account. In the past i have also play here and then the deposit and withdrawel get approved. What can you of i do that they approved my withdrawel??

i deposit 30 euro but it got rejected. The 30 euro was taken of my bankaccount on friday evening. i had contact with the support send screenshots of the transaction to the support. Now it's sunday had several contacts with support but still no money back on my bankaccount. Always the answer "we working hard on this". The 30 euro is not a problem but it takes to long to have it on my bankaccount. i don't trust that site no more

My name is [EDIT] and I work in Sweden as a [REMOVE]teacher at the International English School[REMOVE]. I won 111,000 Euros at Mason Slots. In contact with their chat, I asked if they could help me and limit my access to continued games so that I could just complete my withdrawals. They have restrictions on withdrawals to very small amounts and I felt worried that continued play would cause me to lose everything. This linked to my gambling addiction. The agent there then immediately closed my account so that I have no access. I can not follow my money. I can not administer my withdrawals. They referred me to their support via email. Their support then began with a very strange action. They make themselves inaccessible. Do not answer the questions I ask. Since I played there for a long time and made many deposits, they have all my bank details but they started asking for all that. Previously, their withdrawals were processed in about 10 minutes. Now they have not done anything in my case for more than a week other than just behaving very badly. I am currently undergoing treatment for my addiction. My doctor considers it of the utmost importance that I should not have any contact with the gaming world now if I am to be able to recover. Their actions mean that I can not focus on anything else right now. My doctor has contacted them with an appeal to pay the full amount at once. They just ignore him. My own father, who is an investigator with the Swedish police, has contacted them, but they just ignore it. My lawyer and my union have contacted them but they just play stupid and treat me / us very badly. I have contacted The International Association of Gaming Regulators (IAGR). Now I'm contacting you. What am I going to do? Please help me. I have extensive experience of agreements and international work. I have a master's degree in law. I am a serious father of one child who works hard but has ended up in a gambling addiction. Now I want to put an end to it and take my responsibility. But is completely powerless in the face of their actions. They can just as easily just delete that I have money in the gaming account and I have no transparency when they close the account. This is a lot of money for a single teenage parent. Please help me.

the casino has not paid me my winnings for 8 days,i ask the support what it is and how long it will last. i always get the same answer i'm in the queue i should be patient. my documents are all accepted there. I ask for your help.

Hello, I have not been available to log in in about 3 weeks. I put in about 1050 € and could play for 1-2 days before I came in anymore. You have to log in via trusly and the casino and trusly blame each other .. They are only loading when I try to log in! All they do is ask me to wait all the time and nothing happens. MGA said I would contact you, hope you can help me .. Also has lots of screenshots if you want to have the conversation etc!> casino case-[EDIT]

N1 Interactive knows I am a problem gambler and so does MGA. I lost 900 euros and which I want refunded and my account closed. Online gambling is a massive scam and rtp is no where near met.

Yesterday i made a depostit from neteller 150 euro, and neteller paid and no money on my account in masonslots. I made contact with them and still hearing nothing from them. 150 euro is a lot of money. I want it back from them. How is it possible that you make a deposting and noting on the account butt lose is from my bank. I want it back. I feel betrayted

Goodday I regestered at The Mason casino some days ago and started to play. To be able to log into My account I always needed to deposit at least 20 euro!! Just to get into My account. I won a lot and that didnt help I still needed to deposit 20euro to get to My account. Of course I pointed that out in The live chat and on mail but on help. When I won a huge sum around 30000 euro I wanted to withdraw that but The casino referd to their limits.... I was nervious that My money should some how disapear, I could not check on My account if I didnt to continue to deposit at least 20 euro every time... I asked what Will happen If I close down My account? The answer made me even more worried cause The agent wrote that I must withdraw all My money before closing down otherwise it could be challencing to get My money.... I fw screenshots at that conversation. I also got a mail tellning that they had not said that to me.... All this together made me very angeous and worried... So that led up to My playing My hole winning... But If I had got The right and true info I would have closed down My account and had My money. I also by My lawyer friend tried to make a fare settlement, to get Mason to pay me back My deposits to check My account and to get me half of My winnings back. They just closed down My account and refered to gaming Problems and thats not at all true!! I have been playing since 2013 on online casinon so there are no such Problems. I Please need help to sort this out. I think The casino own me 27000 euro and all money I deposit just to reach my account. If you need I can send all mail conversation. I now just fw some of it. We had also in mind to contact MGA. A casino cant treat there players like this. I hope you can look into this Sincerly I sent in screenshots in a mail to you. Screenshot that proof what agent wrote about closing My account. I did know how to upload it here

Deposited 1€ to Mason Slots casino and didn't find the funds at the gaming account. I contacted the customer support who told me that they will investigate the case. After that my gaming account was shut down and I'm not egible to log in anymore. Deposit have not been refunded.

I got free spins and won 7 euros with that. I played other games too complete the wagerments. I won over 500 euros and cash out. They convisgated my money because i placed a too high bet and now there not coming with a solution but took my money. Please help me with this isseu i want my earned money back.

Hi, Yesterday I signed up with Masonslots.com and sent in documents to fully verify my account. All these documents were approved and I went on to deposit a total of 267 EUR. This morning I won 10,000 EUR on Book of Dead and decided to withdraw a total of 8000 EUR. At this stage, the casino decided to confiscate all my funds and claim I have a self excluded duplicate account which I do not recognize. At the same time, they refuse to give any further information on the matter. I'm shocked that they would allow me to register, deposit and fully verify my accounts just to confiscate winnings at the withdrawal stage. This is extremely unethical and I expect my winnings to be paid in full (8000 EUR). If they claim that I have a duplicate account, and taken advantageous gameplay, I don't understand how this would be the case since I've never made use of any form of bonuses etc. In addition, I expect them to prove that I have a duplicate account that's been verified. It's clear to me that this is an error on their end and they should honor the account agreement and pay out the winnings. Clearly if I would have lost 8000 they would not intervene or refund as they allowed me to register, deposit and play. Only when I managed to win they decided to confiscate. Surely, the allowance of registration, deposit and gameplay in addition to account verification should indicate that the account has been fully accepted and that winnings must be credited?? I'm hoping that you can assist me with this as I'm expecting the full amount to be reinstated and withdrawal of EUR 8000 approved.. Looking forward hearing from you. Regards,

I wait now for 8 days for my cash out,all my documents are aproved ! Everyday I hear the same that you request is in check

Dear Mr. Mrs My name is [EDIT], I come from the Netherlands And I am registered with https://masonslots.com/ I also want to file a complaint there I tried on April 14 via sofort without transferring money to my account was not successful then it was canseled I have on April 15th money in my bank account where 40 Euro has been taken out of nothing from my account which is totally not the intention I have not received any credits on my https://masonslots.com/ account I have sent the supporting documents to https://masonslots.com/ sent what was picked up and deposited to them I also had contact with sofort who have also confirmed this I have been working on https://masonslots.com/ on my get money back from another excuse to another excuse I have also reported to the police and will also hire a lawyer for this I want to ask you urgently to contact masonslots so that their.my money back deposit I have already sent them chatted emails several times because of which I have had to wait for a long time, my patience is also running out I ask you to do something about this so that they will refund my money this costs me a lot of stress I also filed a report with the police and hired a lawyer for this as well I see select casino and its mason slots that i see on your website With best regards [EDIT]

Dear, for the 8th time a request for payment, has now been refused 7 times without well-founded reden.in first instance one fell over my profile name, HWF and on id was [EDIT], that is equal.That has now been corrected profile is on [EDIT], and still no payout.I do not understand this commotion what is on credit card also HWF, please honor now request

07.09.2020-I registered in this casino. On the same day, I used 2 of their welcome offers. After that, I played 6 more times on Wednesdays using their "Reload Bonus on Wednesdays". and the last time I won, I get a ban and a write-off of my winnings. Before the ban, I provide all the requested documents, and pass Skype verification on request. I was sure that there could be no problems, since I played it myself. I will be accused of abusing the bonus, but don't you find it strange that I was accused of abusing the bonus when I won, and while I was losing it didn't count abuse. This leads me to think that the casino is being unfair to me as a player. The overall score of my games is negative, and this behavior of the casino is out of the ordinary! I have always tried to get the maximum bonus bonus by making large deposits, the casino has set the maximum bonus value and the bets that can be used. I went through all the verification, did not refuse anything and was in touch, and the casino unilaterally closes my account and takes the winnings. I ask you to join the solution of my problems, as I am afraid that I will not get a result on my own. All emails I can provide, please help.

Hello. During verification, the casino requested a call to Skype. We agreed for a certain time. This is my first call and I was very worried about it. I answered all the casino questions in detail during the call. I'm sure I provided all the information I was asked. Answered all questions. After the call, my account was blocked. "You have not passed Skype verification successfully. This decision is final and non-negotiable. " The casino does not name the reason and does not provide arguments in support of its position. I am sure I have answered all Skype verification questions as per my data. I recorded our call and I can prove it. If the casino believe that my data does not match the answers, then it must be clarified. What kind of discrepancy did the casino find? According to EU laws, the burden of proof is placed on the party that makes the demands (charges). Holding my winnings without explanation is a violation of my rights. I am a consumer and the condition that the casino take my winnings without explanation is invalid. I know my rights. There may have been a misunderstanding. I propose to understand the situation. I'm ready to cooperate. I provide documents and inquiries upon request. The casino returns my winnings. It'll be right.

Hello. I want to express my dissatisfaction with the work of the casino, which have a high rating om your site. On November 20, I received a letter that my account was blocked, and funds in the amount of 759.6 euros were confiscated. Casino Support claims that this was due to the abuse of the bonus on my part. First they asked me for standard documents for verification. I provided them. They later asked for a screenshot of my Skrill account. I sent it. Next, they asked me to get verified in Skype. I was extremely surprised, but I agreed. It seemed interesting to me. During verification, a casino employee asked me difficult questions about how I played. I answered everything. A few days after Skype verification, my account was blocked. If the casino believes that I abused the bonus, then why did they conduct Skype verification for me? That's suspicious, isn't it? I do not agree with the decision of the casino and do not understand what it is related to. I'd like to know the details and get my winnings back.